Lenovo ThinkPad X60 Tablet 6363 Supplementary Manual
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Lenovo ThinkPad X60 Tablet 6363 Supplementary Manual

Lenovo ThinkPad X60 Tablet 6363 Supplementary Manual

Lenovo thinkpad x60 tablet 6363: supplementary guide
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Summary of Contents for Lenovo ThinkPad X60 Tablet 6363

  • Page 1 ® ThinkPad X60 Tablet Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad X60 Tablet Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    A hard disk drive problem . Fingerprint authentication problems . A startup problem . Other problems . Starting BIOS Setup Utility . © Copyright Lenovo 2006 Chapter 4. Recovery options . Introducing Rescue and Recovery . Restoring factory contents . Recovering data .
  • Page 6 Index . . 63 ® ThinkPad X60 Tablet Service and Troubleshooting Guide...

  • Page 7: Read First

    Applying strong force to the cables may damage or break them. © Copyright Lenovo 2006 Avoid leaving the base of your computer, or any other part that becomes hot during operation, in...
  • Page 8 Read first ® ThinkPad X60 Tablet Service and Troubleshooting Guide Before moving your computer, do one of the following: turn it off, press Fn+F4 to put it in standby mode, or press Fn+F12 to put it in hibernation mode. Before moving the computer, make sure that the power on indicator is off.

  • Page 9: Chapter 1. Finding Information

    Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the blue ThinkVantage keyboard.

  • Page 10: Finding Information With The Thinkvantage Button

    Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

  • Page 11: Chapter 2. Caring For Your Thinkpad Computer

    Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. © Copyright Lenovo 2006...

  • Page 12: Carry Your Computer Properly

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Tips on using your computer in tablet mode...

  • Page 13: Tips On Using The Tablet Digitizer Pen

    If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your Caring for your ThinkPad computer...

  • Page 14: Cleaning The Cover Of Your Computer

    Caring for your ThinkPad computer computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. v Only an authorized ThinkPad repair technician should disassemble and repair your computer.

  • Page 15: Cleaning Your Computer Keyboard

    Cleaning your computer keyboard 1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it.
  • Page 16 Caring for your ThinkPad computer v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. ® ThinkPad X60 Tablet Service and Troubleshooting Guide...

  • Page 17: Chapter 3. Solving Computer Problems

    A password problem . Keyboard problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2006 . 10 Pointing device problems . 11 Standby or hibernation problems .

  • Page 18: Frequently Asked Questions

    Where are the recovery CDs? Your computer did not come with a recovery CD or Windows CD. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 27 of this Guide. ®...

  • Page 19: Diagnosing Problems

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 37 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 44. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 20: Diagnosing Problems Using Pc-Doctor From The Service Partition

    Solving computer problems 4. Using cursor keys, select HDD diagnostic program. Press Enter. 5. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. 6. Press Enter to start the diagnostic program. Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system.
  • Page 21 Message Solution 0185: Bad startup Checksum of the startup sequence setting in the EEPROM is sequence settings. not correct. Press F1 to go to BIOS Setup Utility. Press F9 and Enter BIOS Setup then Enter to load the default setting. Press F10 and then Enter and load Setup to restart the system.
  • Page 22 Solving computer problems Message 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or 0230: Shadow RAM error 0231: System RAM error 0232: Extended RAM error 0250: System battery error 0251: System CMOS checksum bad 0271: Date and time error 0280: Previous boot...
  • Page 23 2. Double-click RECOVER TO FACTORY CONTENTS and follow on-screen instructions. Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by Lenovo. Press F1 to open BIOS Setup Utility, or Enter to start the Predesktop Area.
  • Page 24 Solving computer problems Message 2112: Read error on HDD1 (Ultrabay hard disk drive) The power-on password prompt The hard disk password prompt Hibernation error Operating system not found. EMM386 Not Installed - Unable to Set Page Frame Base Address. CardBus Configuration Error - Device Disabled Authentification of...
  • Page 25 Solving computer problems If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct.

  • Page 26: Errors Without Messages

    Solving computer problems Errors without messages Problem: Solution: Problem: Solution: Problem: Solution: Problem: Solution: ® ThinkPad X60 Tablet Service and Troubleshooting Guide When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for more than 4 seconds;...

  • Page 27: A Password Problem

    Lenovo authorized servicer or a marketing representative to have the password canceled. v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.

  • Page 28: Pointing Device Problems

    Solving computer problems Problem: Solution: Pointing device problems Problem: Solution: Problem: Solution: Standby or hibernation problems Problem: Solution: Problem: Solution: ® ThinkPad X60 Tablet Service and Troubleshooting Guide All or some of the keys on the external numeric keypad do not work.

  • Page 29: Computer Screen Problems

    Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work. Solution: If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted.
  • Page 30 Solving computer problems Problem: Solution: Problem: Solution: ® ThinkPad X60 Tablet Service and Troubleshooting Guide Missing, discolored, or bright dots appear on the screen every time you turn on your computer. This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs).

  • Page 31: Battery Problems

    Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: 1.

  • Page 32: A Hard Disk Drive Problem

    Solving computer problems Problem: Solution: Problem: Solution: Problem: Solution: Problem: Solution: A hard disk drive problem Problem: Solution: Fingerprint authentication problems Problem: Solution: ® ThinkPad X60 Tablet Service and Troubleshooting Guide Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows...

  • Page 33: A Startup Problem

    A startup problem Problem: Solution: Other problems Problem: Solution: Problem: Solution: Starting BIOS Setup Utility Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time.
  • Page 34 Starting BIOS Setup Utility Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program. To start BIOS Setup Utility, do as follows: 1. To protect yourself against accidental loss of data, back up your data and computer registry.

  • Page 35: Copyright Lenovo 2006

    CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.

  • Page 36: Recovering Data

    Recovery options Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim before performing a recovery operation. 2.

  • Page 37: Chapter 5. Upgrading And Replacing Devices

    Note: If you are using a PC Card or Secure Digital Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide the battery lock to the unlock position. © Copyright Lenovo 2006...
  • Page 38 Replacing the battery 4. Slide and hold the battery latch 1 ; then slide out and lift up the battery 5. Align the rubber feet of the fully charged spare battery with the rubber feet on the computer; then gently push the battery into the space. ®...

  • Page 39: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 40 Upgrading the hard disk drive Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
  • Page 41 6. Detach the side rubber rails from the hard disk drive. 7. Attach the side rubber rails to a new hard disk drive. 8. Insert the hard disk drive into the hard disk drive bay; then firmly install 9. Insert 1 and reinstall the hard disk cover 2 ; then secure it with the screw 3 .

  • Page 42: Replacing Memory

    Replacing memory Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) 2 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer.
  • Page 43 7. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place 8.

  • Page 44: Replacing Memory

    Replacing memory ® ThinkPad X60 Tablet Service and Troubleshooting Guide...

  • Page 45: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 46 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 47: Getting Help Around The World

    Support Web site at http://www.lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 48 ® ThinkPad X60 Tablet Service and Troubleshooting Guide...

  • Page 49: Appendix A. Warranty Information

    Note: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
  • Page 50 Machine Type 6364 6365 6366 6367 6368 Note: Your ThinkPad X60 Tablet computer is shipped with five replacement tips for the X60 Tablet Digitizer Pen. Be sure to store the pen tips in a secure place for future use. The pen tips will not be covered under the digitizer pen or computer warranty.
  • Page 51 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.

  • Page 52: Worldwide Telephone List

    Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine. 5. CRU and On-site Service This type of Warranty Service is a combination of Type 1 and Type 2 (see above).
  • Page 53 Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Canada 1-800-565-3344 (English, French) In Toronto only call 416-383-3344 Chile Toll Free: 1230-020-1130 (Spanish) China 800-810-1818 ext 5070 8610 84981188 ext 5070 (Mandarin) China ThinkPad (Technical enquiry hotline): 852-2516-3939...
  • Page 54 Country or Region Greece Guatemala Honduras Hungary India Indonesia Ireland Israel Italy Japan Korea Latvia Lithuania Luxembourg Malaysia Malta Mexico Middle East Netherlands New Zealand Nicaragua ® ThinkPad X60 Tablet Service and Troubleshooting Guide Telephone Number +30-210-680-1700 1800-624-0051 (Spanish) Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) +36-1-382-5720...
  • Page 55 Country or Region Telephone Number Norway Up and running support: 6681-1100 Warranty service and support: 8152-1550 (Norwegian) Panama 001-866-434-2080 (Toll Free) (Spanish) Peru 0-800-00-966 (Spanish) Philippines 1800-1888-1426 (English) 63-2-995-8420 (Filipino) Poland +48-22-878-6999 Portugal +351-21-892-7147 (Portuguese) Romania +4-021-224-4015 Russian Federation +7-495-940-2000 (Russian) Singapore 1800-3172-888 (English, Bahasa, Melayu) Slovakia...
  • Page 56 Country or Region Vietnam ® ThinkPad X60 Tablet Service and Troubleshooting Guide Telephone Number For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)

  • Page 57: Appendix B. Customer Replaceable Units (Crus)

    If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources: v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video © Copyright Lenovo 2006 Service and Setup Troubleshooting Instructions Guide...
  • Page 58 v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page ® ThinkPad X60 Tablet Service and Troubleshooting Guide...

  • Page 59: Appendix C. Features And Specifications

    TrackPoint v Fn key function v ThinkVantage button v Volume control buttons Interface v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v RJ11 telephone connector © Copyright Lenovo 2006 ®...

  • Page 60: Specifications

    Features v RJ45 Ethernet connector v Docking connector v External-monitor connector PC Card slot v Type II PC Card Wireless features v Integrated wireless LAN (on some models) v Integrated Bluetooth (on some models) v Integrated wireless WAN (on some models) Digital media reader v Secure Digital (SD) card slot Specifications...
  • Page 61 v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v ThinkPad X60 Tablet 4 Cell Lithium-ion (Li-Ion) cylindrical battery pack – Nominal voltage: 14.4 V dc – Capacity: 2.0 AH v ThinkPad X60 Tablet 8 Cell Lithium-ion (Li-Ion) battery pack –...
  • Page 62 Specifications ® ThinkPad X60 Tablet Service and Troubleshooting Guide...

  • Page 63: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 64: Electronic Emissions Notices

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 65: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 66: Eu Weee Statements

    Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors. EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway.
  • Page 67 Notes license at a reduced price. For more information visit http://www.lotus.com/notes. Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.

  • Page 68: Trademarks

    #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rescue and Recovery...
  • Page 69 The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM (used under license) Lotus Lotus 1-2-3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
  • Page 70 ® ThinkPad X60 Tablet Service and Troubleshooting Guide...
  • Page 71 12 errors without messages 18 factory contents restoring 27 FCC statement 56 features 51 finding information 1 © Copyright Lenovo 2006 fingerprint reader 51 care 7 problems 24 frequently asked questions 10 hard disk problem 24 upgrading 31...
  • Page 72 touch panel (continued) tips 5 trademarks 60 troubleshooting 12 upgrading devices 10, 29 upgrading hard disk 31 upgrading memory 34 warranty information 11, 41 help 37 ® ThinkPad X60 Tablet Service and Troubleshooting Guide...
  • Page 74 Part Number: 42T8330 Printed in China (1P) P/N: 42T8330...

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