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Information and Troubleshooting Guide
Home Monitoring Camera with Ambient Light
HomeHawk™ FLOOR
KX-HNC855C
Model No�
Thank you for purchasing a Panasonic product�
Please read this document before using the unit and save it for future reference�
For assistance‚ please visit our support page on:
www.panasonic.ca/english/support
Printed in Malaysia
HNC855C_ITG_(en_en)_0424_ver.040.pdf
1
2019/04/24
18:30:34
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Table of Contents
Troubleshooting
Related Manuals for Panasonic HomeHawk KX-HNC855C
Summary of Contents for Panasonic HomeHawk KX-HNC855C
- Page 1 Home Monitoring Camera with Ambient Light HomeHawk™ FLOOR KX-HNC855C Model No� Thank you for purchasing a Panasonic product� Please read this document before using the unit and save it for future reference� For assistance‚ please visit our support page on: www.panasonic.ca/english/support Printed in Malaysia HNC855C_ITG_(en_en)_0424_ver.040.pdf...
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Page 2: Table Of Contents
How do I access the User’s Guide? ������������������������������ 3 Part names and functions ����������������������������������������������� 4 Resetting the camera ������������������������������������������������������ 5 Battery installation (for power backup) ������������������������ 7 About this system �������������������������������������������������������������� 8 Privacy and rights of portrait ������������������������������������������ 8 Security cautions��������������������������������������������������������������� 8 For your safety �������������������������������������������������������������������... -
Page 3: How Do I Access The User's Guide
User’s Guide ]� ]� Start the and then tap � Note: • You can also access the User’s Guide at the web page listed below� https://panasonic.net/cns/pcc/support/homehawk/manual/ • Microsoft ® Windows ® Internet Explorer ® 8 and earlier versions are not supported�... -
Page 4: Part Names And Functions
art names and functions LED lights Front Brightness sensor Lens Touch key Touch to turn the light on/ LED indicator off as well as adjust the Microphone dimmer to 3 levels� HNC855C_ITG_(en_en)_0424_ver.040.pdf 2019/04/24 18:30:34... -
Page 5: Resetting The Camera
Back esetting the camera Use this procedure if you have trouble setting up the camera� Speaker Plug in the camera� • Wait for about 1 minute until the SETUP button camera beeps� Using an object with a thin tip‚ press and microSD card slot RESET hold... - Page 6 LED indicator Status • No power • LED indicator is turned off Yellow‚ lit Not registered to your wireless router (usually for initial setup) or signal level is good Green‚ blinking quickly Camera is searching for your wireless router Green‚ lit Registration successfully completed or signal level is strong Red‚...
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Page 7: Battery Installation (For Power Backup)
attery installation (for power backup) You can insert 8 AA (LR6) batteries (not supplied) into the base to temporarily power the camera in the event of a power failure� Important: • Use only alkaline batteries. • Do NOT use manganese‚ Ni-Cd‚ Ni-MH‚ lithium‚ or lithium ion batteries. •... -
Page 8: About This System
• Do not use the default password continuously� • Panasonic will not be held responsible in the Change it to your own setting and set new one event that property loss occurs while this system is periodically� Do not use passwords that could in operation�... -
Page 9: For Your Safety
• This product may be used in ways that violate the privacy or publicity rights of others� You are • Unplug from power outlets and never touch the responsible for the ways in which this product is inside of the product if its casing has been broken used�... - Page 10 CAUTION • Unplug the product from power outlets before cleaning� Do not use liquid or aerosol cleaners� Installation and location • Do not disassemble the product� • Never install wiring during a lightning storm� • Never put metal objects inside the product. If •...
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Page 11: For Best Performance
leakage� window�) • Coverage and transmission quality depends on • Do not charge‚ short-circuit‚ disassemble‚ or heat the local environmental conditions� the batteries� • If the transmission quality is not satisfactory‚ move • Do not dispose of batteries in a fire. this product to another location�... - Page 12 Routine care electric shock‚ and injury to persons‚ including the following: • Wipe the outer surface of the product with a soft moist cloth� Do not use this product near water for example‚ • Do not use benzine‚ thinner‚ or any abrasive near a bathtub‚...
- Page 13 At least three (3) years from delivery of this product‚ • microSDXC Logo is a trademark of SD-3C‚ LLC� Panasonic Corporation will give to any third party who contacts us at the contact information provided below‚ for a charge of no more than the cost of physically distributing source code‚...
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Page 14: Other Notices And Information (For Canada)
ther notices and information (for Canada) RF Exposure Warning: • This product complies with ISED radiation exposure NOTICE: limits set forth for an uncontrolled environment. This device complies with Innovation‚ Science and • To comply with ISED RF exposure requirements‚ Economic Development Canada licence-exempt this device must be installed and operated 20 cm RSS standard(s). -
Page 15: Specifications
pecifications Camera field of view: Diagonal 140° Standards: IEEE 802�11a/b/g/n microSD card: Type: microSDHC card (4 GB - 32 GB)‚ Frequency range: 2�412 GHz – 2�462 GHz (channels microSDXC card (64 GB - 256 GB) 1 – 11) / 5�180 GHz – 5�320 GHz (channels 36–64) / Speed: Class10‚... -
Page 16: Troubleshooting (Initial Setup By Wps)
roubleshooting (Initial setup by WPS) What is WPS? WPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers� A WPS button on a wireless router indicates that it has the WPS function� (Depending on the type of wireless router‚... - Page 17 Problem Cause Solution When initial setup The camera’s Several cameras • Only 1 camera can be operated in WPS mode at a time� is performed LED indicator is are in WPS mode� • Unplug the camera and then plug it in again‚ using WPS‚...
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Page 18: Troubleshooting (Initial Setup By Basic Setup)
roubleshooting (Initial setup by Basic Setup) Problem Cause Solution When initial setup The camera’s The wireless network • Enter the correct password for the wireless LED indicator is is performed password may be network� blinking in red� using Basic incorrect� •... - Page 19 Problem Cause Solution When initial setup The camera’s The “Isolation” • Sometimes when the “Isolation” function is performed LED indicator is lit function on the is enabled‚ the camera will not be able to using Basic in blue� wireless router is communicate to your mobile device via the Setup‚...
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Page 20: Troubleshooting (Connection)
roubleshooting (Connection) Problem Cause Solution The LED indicator is The camera is out of range of your • Confirm that your wireless router is powered wireless router� on and wired correctly‚ and then move the blinking in red� camera closer to your wireless router� I cannot connect You are using a public wireless •... -
Page 21: Troubleshooting (Sensors)
• The camera’s sensor features are not designed to be used in situations that require high reliability� We do not recommend use of the sensor features in these situations� • Panasonic takes no responsibility for any injury or damage caused by the use of the camera’s sensor features. Visual sensor to detect motion The camera can detect motion by recognizing changes in the areas that are visible to the camera�... - Page 22 Note: • Movement may be incorrectly detected when the moving object and the background have similar colours. • Movement may be incorrectly detected when there are sudden changes to the overall brightness level‚ such as when lights are turned on� •...
- Page 23 Temperature sensor The sensor is triggered when the set temperature range is exceeded� Note: • The temperature sensor may not detect temperature accurately if the camera is exposed to warm or cool breezes from heating/cooling systems� • You can adjust the temperature setting of the temperature sensor. For more information‚ access the User’s Guide (page 3)�...
- Page 24 Can I check motion detection with the visual sensor? [HomeHawk] [Settings] [Camera Settings] Start the � and then tap � select the camera to be tested� [Mobile Device Volume] • is displayed only for Android devices� HNC855C_ITG_(en_en)_0424_ver.040.pdf 2019/04/24 18:30:35...
- Page 25 [Detection] [Detection Test] → � d� Move to an area within the camera’s viewable area� While moving near the camera‚ use your mobile device to observe where you are in the viewable area when the camera’s motion detection features are triggered� Note the areas of the viewable area where movement is detected‚...
- Page 26 Problem Cause Solution The visual sensor is The camera’s motion detection Reduce the sensitivity of the visual sensor� For more triggered too easily� features are too sensitive� information‚ access the User’s Guide (page 3)� The camera’s detection area is You can adjust the area detectable by the visual too large�...
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Page 27: Warranty
(Included model only) – One (1) year This warranty is given only to the original purchaser‚ or the person for whom it was purchased as a gift‚ of a Panasonic brand product mentioned above sold by an authorized Panasonic dealer in Canada and purchased and used in Canada‚ which product was not sold “as is”‚... - Page 28 THIS EXPRESS‚ LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES‚ EXPRESS OR IMPLIED‚ INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE� IN NO EVENT WILL PANASONIC CANADA INC� BE LIABLE FOR ANY SPECIAL‚ INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY�...
- Page 29 otes HNC855C_ITG_(en_en)_0424_ver.040.pdf 2019/04/24 18:30:35...
- Page 30 (found on the bottom of the unit) Name and address of dealer Attach your purchase receipt here� For assistance‚ please visit our support page on: www.panasonic.ca/english/support 5770 Ambler Drive, Mississauga, Ontario L4W 2T3 © Panasonic Corporation 2019 HNC855C_ITG_(en_en)_0424_ver.040.pdf 2019/04/24 18:30:35...