Konica Minolta magicolor 3730DN User Manual
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Konica Minolta magicolor 3730DN User Manual

Konica Minolta magicolor 3730DN User Manual

Konica minolta 3730dn: user guide
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magicolor 3730DN
User's Guide
A0VD-9571-00A

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Summary of Contents for Konica Minolta magicolor 3730DN

  • Page 1 3730DN User’s Guide A0VD-9571-00A...

  • Page 2: Thank You

    Thank You Thank you for purchasing a magicolor 3730DN. You have made an excellent choice. Your magicolor 3730DN is specially designed for optimal performance in Windows and Macintosh environments. Trademarks KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered trademarks of KONICA MINOLTA HOLDINGS, INC.

  • Page 3: Software License Agreement

    SOFTWARE LICENSE AGREEMENT This package contains the following materials provided by KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (KMBT): software included as part of the printing system (“Printing Software”), the digitally-encoded machine-readable outline data encoded in the special format and in the encrypted form (“Font Programs”), other software which runs on a computer system for use in conjunction with the Printing Software (“Host Software”), and related explanatory writ-...

  • Page 4: For Eu Member States Only

    defined at 48 C.F.R.2.101, consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. 12.212. Consis- tent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Govern- ment End Users acquire the Software with only those rights set forth herein. 12.

  • Page 5: Table Of Contents

    System Requirements ... 2-4 Selecting Driver Defaults (for Windows) ... 2-5 Windows 7/Vista/Server 2008/XP/Server 2003/2000 ... 2-5 Uninstalling the Printer Driver (for Windows) ... 2-6 Windows 7/Vista/Server 2008/XP/Server 2003/2000 ... 2-6 Displaying Printer Driver Settings (for Windows) ... 2-7 Windows 7 ... 2-7...
  • Page 6 Watermark Tab ... 2-11 Quality Tab... 2-11 Version Tab... 2-11 Limitations on printer driver functions installed with Point and Print ... 2-11 3 Printer Control Panel and Configuration Menu ... 3-1 About the Control Panel ... 3-2 Control Panel Indicators and Keys... 3-3 Message Window...
  • Page 7 Replacing the Transfer Roller TF-P04 ... 5-17 Replacing the Transfer Belt Unit TF-P05 ... 5-20 Replacing the Fuser Unit FU-P02 ... 5-27 6 Maintaining the Printer ... 6-1 Maintaining the Printer ... 6-2 Cleaning the Printer ... 6-4 Exterior... 6-4 Media Rollers ...
  • Page 8 Status, Error, and Service Messages ... 7-35 Standard Status Messages ... 7-35 Error Messages ... 7-36 Service Messages... 7-42 A Appendix ...A-1 Technical Specifications ...A-2 Printer...A-2 Consumable Life Expectancy Chart...A-5 Our Concern for Environmental Protection ...A-6 What is an ENERGY STAR product? ...A-6 Contents...

  • Page 9: Contents

    Contents...

  • Page 10: Introduction

    Introduction...

  • Page 11: Getting Acquainted With Your Printer

    200 mm (7.9") 309 mm (12.2") 845 mm (33.3") 226 mm 419 mm (16.5") (8.90") Front View 1029 mm (40.5") 520 mm (20.5") Side View Getting Acquainted with Your Printer 200 mm (7.9")

  • Page 12: Printer Parts

    Printer Parts The following drawings illustrate the parts of your printer referred to through- out this guide, so please take some time to become familiar with them. Front View 1—Control panel 2—Output tray 3—Paper stopper 4—Tray 1 (Manual feed tray) 5—Tray 2...

  • Page 13: Rear View

    4—10Base-T/100Base-TX Ethernet Interface port 5—Ventilation grilles Printing Since the printer may be damaged if printing is performed without the enclosed toner cartridges installed, be sure to install the enclosed toner cartridges before using the printer. Getting Acquainted with Your Printer...

  • Page 14: About The Software

    About the Software...

  • Page 15: Printer Driver And Utility Cd/Dvd

    Windows 7/Vista/Server 2008/XP/ Server 2003 for 64bit Macintosh OS X (10.2.8/10.3.9/10.4/10.5/10.6) For details on the installation of the Windows printer drivers, refer to the Installation Guide. For details of the Macintosh drivers, refer to the Reference Guide on the Documentation CD/DVD.
  • Page 16 Documentation Reference Guide Service & Support Guide Printer Driver and Utility CD/DVD Use/Benefit This manual provides details on installing the Macintosh driver and on specifying settings for the network, and the printer management utility. The Need Assistance sheet provides information on product support and...

  • Page 17: System Requirements

    Mac OS X (10.2.8/10.3.9/10.4/10.5/10.6; We recommend installing the newest patch) Free hard disk space – Approximately 20 MB of free hard disk space for printer driver – Approximately 128 MB of free hard disk space for image processing Capacity recommended for the operating system...

  • Page 18: Selecting Driver Defaults (For Windows)

    – (Windows 7) From the Start menu, and then click Devices and Printers to open the Devices and Printers directory. Right-click the KONICA MINOLTA magicolor 3730 printer icon, and then click Printing preferences. – (Windows Vista/Server 2008) From the Start menu, click Control Panel, then Hardware and Sound, and then click Printers to open the Printers directory.

  • Page 19: Uninstalling The Printer Driver (For Windows)

    Close all applications. Choose the Uninstall Program as follows: – (Windows 7/Vista/Server 2008/XP/Server 2003) From the Start menu, choose All programs, KONICA MINOLTA, magicolor 3730, and then Uninstall. – (Windows 2000) From the Start menu, choose Programs, KONICA MINOLTA, magi- color 3730, and then Uninstall.

  • Page 20: Displaying Printer Driver Settings (For Windows)

    Windows 7 From the Start menu, and then click Devices and Printers to open the Devices and Printers directory. Right-click the KONICA MINOLTA magicolor 3730 printer icon, and then click Printing preferences. Windows Vista/Server 2008 From the Start menu, click Control Panel, then Hardware and Sound, and then click Printers to open the Printers directory.

  • Page 21: Using The Printer Driver

    Comment: Add a simple comment to the settings to be saved. Afterward, the saved settings can be selected from the drop-down list. To change the registered setting, click Edit. Select Defaults from the drop-down list to reset the functions in all tabs to their default values. Using the Printer Driver...

  • Page 22: Printer View

    Printer View Click the button to display an image of the printer in the figure area. When this button is clicked, it changes to the Paper View button (when a tab other than the Watermark tab or Quality tab is selected), the Watermark View button (when the Watermark tab is selected) or the Quality View but- ton (when the Quality tab is selected).

  • Page 23: Basic Tab

    Be sure to use overlays with print jobs with a paper size and orienta- tion that matches the overlay form. In addition, if settings have been specified for “N-up” or “Booklet” in the printer driver, the overlay form cannot be adjusted to match the specified settings. The Overlay Tab allows you to...

  • Page 24: Watermark Tab

    Adjust the sharpness of the printed image (Sharpness) “Sharpness” is available only if “Color Matching” has been disabled. Version Tab The Version Tab allows you to view information about the printer driver. Limitations on printer driver functions installed with Point and Print If Point and Print is performed with the following server and client combina- tions, there are limitations on some printer driver functions.
  • Page 25 However, if the server is running Windows 2000, a client running an x64 Edition or Windows Server 2008 is not compatible. Server settings are not reflected in the following functions. Printer View, Overlay 2-12 Using the Printer Driver...

  • Page 26: Printer Control Panel And Configuration Menu

    Printer Control Panel and Configuration Menu...

  • Page 27: About The Control Panel

    The control panel, located on the top of the printer, allows you to direct the printer’s operation. In addition, it displays the current status of the printer, including any condition that needs your attention. Message Window About the Control Panel...

  • Page 28: Control Panel Indicators And Keys

    Control Panel Indicators and Keys Indicator Ready Error About the Control Panel Function When lit, printing can be performed. When lit or blinking, an error has occurred or there is a warning. Cancels the currently displayed menu or menu choice Allows you to cancel one print job that is cur- rently being printed or processed: 1.

  • Page 29: Message Window

    Message Window The current status of the printer, the amount of toner remaining, and any error messages can be viewed from the message window. Details The current status of the printer is displayed. Error messages are displayed. While updating the firmware, the type of firmware being updated and the update progress are displayed.

  • Page 30: Configuration Menu Overview

    The configuration menu accessible from the control panel is structured as shown below. Main Menu READY MENU SPECIAL PAGES MENU LANGUAGE MENU ENGINE MENU NETWORK MENU CONSUMABLE USAGE MENU INTERFACE Configuration Menu Overview...

  • Page 31: Special Pages

    SPECIAL PAGES With this menu, printer information, such as the configuration page, can be printed. MENU SPECIAL PAGES PRINT CONFIG PAGE PRINT MENU MAP All factory default values are shown in bold. CONFIG PAGE MENU MAP Settings PRINT/CANCEL Prints the configuration page.

  • Page 32: Language

    With this menu, the display language can be changed. MENU LANGUAGE LANGUAGE SET ENGLISH LANGUAGE SET FRENCH LANGUAGE SET GERMAN LANGUAGE SET ITALIAN LANGUAGE SET PORTUGUESE LANGUAGE SET SPANISH LANGUAGE SET CZECH LANGUAGE SET JAPANESE LANGUAGE SET SLOVAK LANGUAGE SET HUNGARIAN LANGUAGE SET RUSSIAN...
  • Page 33 All factory default values are shown in bold. LANGUAGE Settings ENGLISH/FRENCH/GERMAN/ ITALIAN/PORTUGUESE/SPANISH/ CZECH/JAPANESE/SLOVAK/ HUNGARIAN/RUSSIAN/POLISH Select the language of screens that appear in the message window. LANGUAGE...

  • Page 34: Engine

    With this menu, settings related to printer engine functions (such as SAVER ENGINE SUPPLIES REPLACE MENU ENGINE ENERGY SAVER AUTO CONTINUE ENGINE SERVICE ENGINE ) can be specified. TOTAL FACE COUNT COLOR FACE COUNT BW FACE COUNT BOOT VER. FPGA VER.
  • Page 35 All factory default values are shown in bold. Settings ENERGY SAVER Specify the length of time until the machine enters Energy Saver mode. Settings AUTO CONTINUE Select whether or not printing continues if the size or type of media in the selected tray is different from the size or type of media for the print job.
  • Page 36 Resets the transfer TRANS. roller counter. ROLLER Settings SUPPLIES REPLACE Resets the fuser unit FUSER UNIT counter. Settings YES/NO Resets the printer settings to their defaults. When this menu item is selected, the printer is automatically restarted. YES/NO YES/NO YES/NO 3-11...

  • Page 37: Network

    With this menu, interface settings can be specified. Restart the printer after changing settings in the ARP/PING MENU NETWORK IP ADDRESS xxx.xxx.xxx.xxx DHCP:xx BOOTP:xx ARP/PING:xx MAC ADDRESS HTTP:xx BONJOUR:xx IPP:xx SNMP:xx FORCED MODES xx/xx/xx 3-12 menus. IP ADDRESS SET AUTO...
  • Page 38 SPECIFY IP ADDRESS, SUBNET MASK If the IP address is manually specified, BOOTP ARP/PING Settings IP ADDRESS Set the IP address for this printer on the network. Use the specify the values. When set to appears. Settings...
  • Page 39 DHCP: BOOTP: ARP/PING: MAC ADDRESS HTTP: BONJOUR: IPP: 3-14 Settings ON/OFF Select whether or not the IP address is automatically acquired. is selected, the IP address is automatically acquired. is selected, the IP address is not automatically acquired. Settings ON/OFF Select whether or not the IP address is automatically acquired.
  • Page 40 SNMP: FORCED MODES NETWORK Settings ON/OFF is selected, SNMP is enabled. is selected, SNMP is disabled. SPEED/DUP/ Settings NEG. Specify the transmission speed for the network and the transmission method for bidirectional transmission. AUTO/AUTO/ON, 100M/FULL/OFF, 100M/HALF/OFF, 10M/FULL/OFF, 10M/HALF/OFF 3-15...

  • Page 41: Consumable Usage

    With this menu, the remaining amount for consumables (such as TRANSFER ROLLER MENU CONSUMABLE USAGE K TONER xx% REMAINING C TONER xx% REMAINING M TONER xx% REMAINING Y TONER xx% REMAINING TRANSFER ROLLER xxx% REMAINING TRANSFER BELT xxx% REMAINING FUSER UNIT xxx% REMAINING All factory default values are shown in bold.

  • Page 42: Interface

    All factory default values are shown in bold. USB TIME NETWORK TIME OUT USER SERVICE/SERVICE PERSON With this menu, the service representative can adjust the printer and perform maintenance operations. This menu cannot be used by the user. INTERFACE Settings 300/60/15 Specify the length of time until communication via the USB interface times out.
  • Page 43 3-18 INTERFACE...

  • Page 44: Using Media

    Using Media...

  • Page 45: Media Specifications

    What types and sizes of media can I load? Media Letter Letter Plus Legal Statement Executive B5 (JIS) Folio SP Folio Foolscap UK Quarto Government Letter Government Legal Photo Size 4 /10 x 15 " " 16 K Kai 16 Kai 32 Oficio Mexico Japanese Postcard...
  • Page 46 The maximum possible size for duplex (double-sided) printing is 216.0 x 297.0mm (8.5” x 11.69”). For custom sizes, use the printer driver to specify the settings within the ranges shown in the table on previous page. When using a custom paper size with Tray 2, the structure of the tray allows paper with a width greater than 210 mm (8.25") to be loaded...

  • Page 47: Media Types

    Keep media on a flat, level surface in its original wrapper until it is time to load it. For a list of approved media, refer to printer.konicaminolta.com. Before printing a large number of copies on special paper (other than plain paper), perform a trial print to check the quality of the print result.

  • Page 48: Thick Stock

    Paper that has been printed on with a heat-transfer printer – Paper that has been printed on with any other printer or fax machine Dusty Wet (or damp) Keep media between 35% and 85% relative humidity. Toner does not adhere well to moist or wet paper.

  • Page 49: Envelopes

    Driver Thick 1 (91–150 g/m Media Type Thick 2 (151–210 g/m Weight 91–210 g/m² Duplexing See page 100 for supported sizes Envelopes Print on the front (side where the recipient’s address is written) side only. Some parts of the envelope consist of three layers of paper—the front, back, and flap.

  • Page 50: Labels

    Labels A sheet of labels consists of a face sheet (the printing surface), adhesive, and a carrier sheet: The face sheet must follow the plain paper specification. The face sheet surface must cover the entire carrier sheet, and no adhe- sive should come through on the surface.

  • Page 51: Letterhead

    DO NOT use label sheets that Have labels that easily peel off or have parts of the label already removed Have backing sheets that have peeled away or have exposed adhesive Labels may stick to the fuser, causing them to peel off and media misfeeds to occur.

  • Page 52: Postcards

    Postcards You can print continuously with postcards. However, this could affect the media feed, depending on the media quality and printing environment. If problems occur, stop the continuous printing and print one sheet at a time. Check your application documentation for more information on printing post- cards.

  • Page 53: Glossy Media

    Folded or wrinkled Glossy Media You can print continuously with glossy media. However, this could affect the media feed, depending on the media quality and printing environment. If problems occur, stop the continuous printing and print one sheet at a time. Check your application documentation for more information on printing glossy media.

  • Page 54: Printable Area

    4.2 mm (0.165") from the edges of the media. Each media size has a specific image- able area, the maximum area on which the printer can print clearly and without distortion. This area is subject to both hardware limits (the physical media size and the...

  • Page 55: Envelopes

    Envelopes Envelopes can only be printed on their front sides (side where the recipient’s address is written). In addition, printing on the front side in the area overlap- ping the back flap cannot be guaranteed. The location of this area differs depending on the envelope type.

  • Page 56: Loading Media

    How do I load media? Note Do not mix media of different types and sizes, as this will cause media misfeeds or machine trouble Note Paper edges are sharp and may cause injuries. When refilling media, first remove any media remaining in the tray. Stack it with the new media, even the edges, then reload it.

  • Page 57: Loading Plain Paper

    Loading Plain Paper Slide the media guides to pro- vide more space between them. Load the paper face down in the tray. Slide the media guides against the edges of the paper. 4-14 Loading Media...

  • Page 58: Other Media

    Other Media When loading media other than plain paper, set the media mode (Envelope, Label, Thick 1, Thick 2, Glossy 1, Glossy 2, or Postcards) in the driver for optimum print quality. Loading Envelopes Slide the media guides to pro- vide more space between them.
  • Page 59 For envelopes with the flap along the long edge (Envelope C6, Envelope Monarch, and Envelope DL), load the envelopes with the flap side up. When loading enve- lopes, be sure to grab them at their center while inserting them. Slide the media guides against the edges of the envelope.

  • Page 60: Loading Label Sheets/Postcards/Thick Stock And Glossy Media

    Loading Label Sheets/Postcards/Thick Stock and Glossy Media Slide the media guides to pro- vide more space between them. Load the media face down in the tray. Slide the media guides against the edges of the media. Loading Media 4-17...

  • Page 61: Tray 2

    Insert the media as far as possible, and hold it in place until it is fed into the machine. Tray 2 Loading Plain Paper Pull out Tray 2. Press down the media pressure plate to lock it into place. 4-18 Loading Media...
  • Page 62 Slide the media guides to pro- vide more space between them. Load the paper face up in the tray. Do not load above the mark. Up to 250 sheets (80 g/m paper can be loaded into the tray at one time. Loading Media [22 lb]) of plain 4-19...
  • Page 63 Slide the media guides against the edges of the paper. Close Tray 2. Paper cannot be fed from Tray 2 if paper is loaded into Tray 1. In order to use Tray 2, remove all paper from Tray 1. 4-20 Loading Media...

  • Page 64: Loading Label Sheets/Postcards/Thick Stock And Glossy Media

    Loading Label Sheets/Postcards/Thick Stock and Glossy Media Pull out Tray 2. Press down the media pressure plate to lock it into place. Slide the media guides to pro- vide more space between them. Loading Media 4-21...
  • Page 65 Load the paper face up in the tray. Up to 20 sheets can be loaded into the tray at one time. Slide the media guides against the edges of the paper. 4-22 Loading Media...
  • Page 66 Close Tray 2. Paper cannot be fed from Tray 2 if paper is loaded into Tray 1. In order to use Tray 2, remove all paper from Tray 1. Loading Media 4-23...

  • Page 67: Duplexing

    Duplexing envelopes, letterhead, labels, postcards or glossy media is not supported. How do I autoduplex? Duplex (double-sided) printing can only be performed with the magicolor 3730DN. Check your application to determine how to set your margins for duplex (double-sided) printing. The following Binding Position settings are available.
  • Page 68 The following Order settings are available when “Booklet” is selected. Load plain paper into the tray. From the printer driver, specify duplex (double-sided) printing (Layout tab in Windows). Click OK. With autoduplexing, the back side is printed first, and then the front side is printed.

  • Page 69: Output Tray

    All printed media is output to the face-down output tray on top of the printer. This tray has a capacity of approximately 200 sheets (A4/Letter) of 80 g/m (22 lb) paper. If the media is stacked too high in the output tray, your printer may experience media misfeeds, excessive media curl, or static buildup.

  • Page 70: Media Storage

    How do I store media? Keep media on a flat, level surface in its original wrapper until it is time to load it. Media that has been stored for a long time out of its packaging may dry up too much and cause misfeeding. If media has been removed from its wrapper, place it in its original pack- aging and store in a cool, dark place on a level surface.
  • Page 71 4-28 Media Storage...
  • Page 72 Replacing Consumables...

  • Page 73: Replacing Consumables

    About Toner Cartridges Your printer uses four toner cartridges: black, yellow, magenta, and cyan. Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself. When replacing the toner cartridges, install only new cartridges. If a used toner cartridge is installed, the amount of remaining toner may not appear correctly.
  • Page 74 Refer to the following URL for recycling information. US: printer.konicaminolta.net/products/recycle/index.asp Europe: www.konicaminolta.eu/printing-solutions/more-information/ clean-planet.html Other regions: printer.konicaminolta.com Note The use of non-genuine toner cartridges may result in unstable performance. In addition, any damage caused by the use of non-genuine toner cartridges is not covered by the warranty, even if it occurs during the warranty period.
  • Page 75 When replacing a toner cartridge, refer to the following table. For optimum print quality and performance, use only approved KONICA MINOLTA toner cartridges for your specific printer type, as listed in the table below. You can find your printer type and the toner cartridge part numbers on the consum- ables reorder label inside the front cover your printer.
  • Page 76 For optimum print quality and performance, use only the corre- sponded TYPE genuine KONICA MINOLTA toner cartridges. Replacing Consumables...
  • Page 77 Keep toner cartridges: In their packaging until you’re ready to install them. In a cool, dry location away from sunlight (due to heat). The maximum storage temperature is 35°C (95°F) and the maximum storage humidity is 85% (noncondensing). If the toner cartridge is moved from a cold place to a warm, humid place, condensation may occur, degrading print quality.

  • Page 78: Replacing A Toner Cartridge

    Replacing a Toner Cartridge Note Be careful not to spill toner while replacing a toner cartridge. If toner spills, immediately wipe it off with a soft, dry cloth. Note Do not touch the OPC drum surface. This could lower image quality.
  • Page 79 Open the printer’s front cover. Pull up the waste toner bottle to unlock it. Replacing Consumables...
  • Page 80 While pressing down the area marked "Push" on the toner car- tridge to be replaced, slide the cartridge completely out of the printer. The following instructions show the procedure to replace the toner cartridge (Y). Note Dispose of the used toner cartridge according to your local regulations.
  • Page 81 Remove the toner cartridge from the bag. Hold the toner cartridge with both hands, and then shake it twice as shown in the illustration. Do not grab the bottom of the bag; otherwise, the toner cartridge may be damaged, resulting in decreased print quality.
  • Page 82 Peel off the tape from the right side of the toner cartridge. Remove the protective cover from the toner cartridge. Remove all packing tape from the toner cartridge. Remove the paper from the toner cartridge. Remove the protective cover from the toner cartridge. Replacing Consumables 5-11...
  • Page 83 Make sure that the new toner cartridge to be installed is the same color as the printer com- partment, and then install the toner cartridge in the printer. Fully insert the toner car- tridge. Make sure that the toner car-...
  • Page 84 Close the front cover. When closing the front cover, press the area of the cover with small pro- jections. Replacing Consumables 5-13...

  • Page 85: Replacing The Waste Toner Bottle Wb-P03

    Replacing the Waste Toner Bottle WB-P03 When the waste toner bottle becomes full, the message appears in the message window. The printer stops and will not start FULL again until the waste toner bottle is replaced. Open the printer’s front cover.
  • Page 86 Grab the left and right handles of the waste toner bottle, and then slowly pull out the bottle. Do not tilt removed waste toner box, otherwise waste toner may spill. Remove the new waste toner bottle from its packaging. Insert the used waste toner bottle into the plastic bag included in the box, and then box it Note Dispose of the used waste toner bottle according to your local...
  • Page 87 Close the front cover. When closing the front cover, press the area of the cover with small pro- jections. If the waste toner bottle is not fully inserted, the front cover cannot be closed. 5-16 Replacing Consumables...

  • Page 88: Replacing The Transfer Roller Tf-P04

    Replacing the Transfer Roller TF-P04 When the time to replace the transfer roller is reached, the message TRANS. ROLLER END message appears; however, since the print quality is reduced, the transfer roller should be replaced immediately. Open the right side cover. While pushing the levers to the inside, move the roller presser toward you.
  • Page 89 While continuing to press the levers, remove the transfer roller. Prepare a new transfer roller. While pressing the levers, insert the shaft of the transfer roller into the bearings. Move the levers away from you until it snaps into place. 5-18 Replacing Consumables...
  • Page 90 Close the right side cover. Reset the counter in the MENU ENGINE/ENGINE SERVICE/ ENGINE SUPPLIES REPLACE/SUPPLIES REPLACE TRANS. menu. ROLLER Replacing Consumables 5-19...

  • Page 91: Replacing The Transfer Belt Unit Tf-P05

    When the time to replace the transfer belt unit is reached, the message TRANSFER END appears; however, since the print quality is reduced, the transfer belt unit should be replaced immediately. Turn off the printer and discon- nect the power cord and inter- face cover. Open the printer’s front cover.
  • Page 92 Remove the all toner cartridges and waste toner bottle. For details on removing the toner cartridges or waste toner bottle, refer to “Replacing a Toner Cartridge” on page 5-7 . Cover the removed toner cartridge to protect it from direct sunlight. Do not tilt removed toner cartridge, otherwise toner may spill.
  • Page 93 Insert the protective sheet into the unit in the direction of the arrow until it stops. Push down the guides. Hold the handles, and then care- fully pull out the transfer belt unit. Be sure to keep the transfer belt level; other- wise, the transfer belt may be scratched.
  • Page 94 Prepare a new transfer belt unit. Be careful not to touch the surface of the belt. Do not remove the blue lever. Remove the protective cover from the new transfer belt unit. Insert the new transfer belt unit along the rails. Fully insert it until it locks into place.
  • Page 95 Push up the guides. Pull out the protective sheet. Close the right side cover. 5-24 Replacing Consumables...
  • Page 96 Install the all toner cartridges and waste toner bottle. For details on installing the toner cartridges or waste toner bottle, refer to “Replacing a Toner Cartridge” on page 5-7. Close the front cover. When closing the front cover, press the area of the cover with small pro- jections.
  • Page 97 Reconnect the power cord, and turn on the printer. Reset the counter in the MENU ENGINE/ENGINE SERVICE/ ENGINE SUPPLIES REPLACE/SUPPLIES REPLACE TRANS. menu. BELT 5-26 Replacing Consumables...

  • Page 98: Replacing The Fuser Unit Fu-P02

    LIFE END appears; however, since the print quality is reduced, the fuser unit should be replaced immediately Turn off the printer. Note There are extremely hot parts within the machine. Before replacing the fuser unit, wait about 20 minutes after turning off the machine, and then check that the fusing section has reached room temperature, otherwise, you may get burnt.
  • Page 99 Open the fuser unit cover. Pull down the 2 levers. Remove the fuser unit. 5-28 Replacing Consumables...
  • Page 100 Prepare a new fuser unit. Be careful not to touch the surface of the fuser roller. Pull down the 2 levers of a new fuser unit. Insert the fuser unit until it locks into place. Replacing Consumables 5-29...
  • Page 101 Lift up the two levers. Close the fuser unit cover. Close the eject cover. 5-30 Replacing Consumables...
  • Page 102 Close the right side cover. If the right side door cannot easily be closed, check that the fuser unit is fully inserted. Reset the counter in the ENGINE SUPPLIES REPLACE/SUPPLIES REPLACE FUSER menu. UNIT Replacing Consumables MENU ENGINE/ENGINE SERVICE/ 5-31...
  • Page 103 5-32 Replacing Consumables...

  • Page 104: Maintaining The Printer

    Maintaining the Printer...
  • Page 105 Never use sharp or rough implements, such as wire or plastic cleaning pads. Always close the printer’s covers gently. Never subject the printer to vibra- tion. Do not cover the printer immediately after using it. Turn it off and wait until it cools down. Maintaining the Printer...
  • Page 106 Do not leave the printer’s covers open for any length of time, especially in well-lit places; light may damage the toner cartriges. Do not open the printer during printing. Do not tap media stacks on the printer. Do not lubricate or disassemble the printer.

  • Page 107: Cleaning The Printer

    CAUTION Be sure to turn off the printer and unplug the power cord before cleaning. Exterior Control Panel Printer Exterior Ventilation Grill Cleaning the Printer...

  • Page 108: Media Rollers

    The accumulation of paper dust and other debris on the media rollers can cause media-feeding problems. Cleaning the Media Feed Rollers (Tray 2) Pull out the tray. Clean the media feed rollers by wiping them with a soft, dry cloth. Cleaning the Printer...

  • Page 109: Cleaning The Laser Lens

    Close the tray. Cleaning the Laser Lens This printer is constructed with four laser lenses. Clean all lenses as described below. The laser lens cleaning tool should be attached to the inside of the tray 2. Pull out the tray 2.
  • Page 110 Remove the cover. Since the cover will be used later, do not return it to its original position. Remove the cleaning tool from the tray 2. Close the tray 2. Cleaning the Printer...
  • Page 111 Open the printer’s front cover. Remove the waste toner bottle and the toner cartridge for the color of laser lens to be cleaned. For details on removing the toner cartridge or waste toner bottle, refer to “Replac- ing a Toner Cartridge” on page 5-7.
  • Page 112 2 or 3 times. Install the removed toner car- tridge and waste toner bottle. For details on installing the toner cartridge or waste toner bottle, refer to “Replac- ing a Toner Cartridge” on page 5-7. Cleaning the Printer...
  • Page 113 When closing the front cover, press the area of the cover with small pro- jections. Pull out the tray 2. Return the laser lens cleaning tool to its holder on the inside of the tray 2. 6-10 Cleaning the Printer...
  • Page 114 Close the tray 2. Clean between each of the laser lenses in the same way. The laser lens cleaning tool is included with the printer. Safely store the laser lens cleaning tool so that it will not be lost. Cleaning the Printer...
  • Page 115 6-12 Cleaning the Printer...

  • Page 116: Troubleshooting

    Troubleshooting...

  • Page 117: Introduction

    Solving other problems Solving problems with printing quality Status, error, and service messages Printing a Configuration Page Print a configuration page to verify the printer is printing correctly, or to check the printer configuration. Press Key (once) Until Display Reads...

  • Page 118: Preventing Media Misfeeds

    Media matches the printer specifications. Media is flat, especially on the leading edge. The printer is on a hard, flat, level surface. You store media in a dry location away from moisture and humidity. You always adjust the media guides in the tray after inserting the media (a guide that is not properly adjusted can cause poor print quality, media mis- feeds, and printer damage).

  • Page 119: Understanding The Media Path

    Understanding the printer’s media path will help you locate media misfeeds 1 Toner cartridge 2 Output tray 3 Fuser unit FU-P02 4 Duplex 5 Tray 1 (Manual feed tray) 6 Tray 2 7 Print head unit 8 Transfer belt unit TF-P05...

  • Page 120: Clearing Media Misfeeds

    To avoid damage, always remove misfed media gently, without tearing it. Any piece of media left in the printer, whether large or small, can obstruct the media path and cause further misfeeds. Do not reload media that has misfed. Note The image is not fixed on the media before the fusing process.

  • Page 121: Media Misfeed Messages And Clearing Procedures

    Media Misfeed Messages and Clearing Procedures Media Misfeed Message MEDIA JAM TRAY2 MEDIA JAM DUPLEX LOWER MEDIA JAM DUPLEX UPPER MEDIA JAM FUSER MEDIA JAM EXIT MEDIA JAM TRAY1 MEDIA JAM TRANSFER ROLLER MEDIA JAM UNDEFINED Page Reference page 7-7 page 7-11 page 7-11 page 7-12...

  • Page 122: Clearing A Media Misfeed In Tray 2

    Clearing a Media Misfeed in Tray 2 Open the right side cover. Carefully pull out the misfed media. Clearing Media Misfeeds...
  • Page 123 CAUTION The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned, immediately cool the skin under cold water, and then seek professional medical attention. Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched.
  • Page 124 Close the right side cover. Pull out Tray 2, and then remove all media from the tray. Fan the media you removed and then align it well. Clearing Media Misfeeds...
  • Page 125 Load the media face up in Tray 2. Make sure that the media is flat. Do not load paper above the Close Tray 2. 7-10 mark. Clearing Media Misfeeds...

  • Page 126: Clearing A Media Misfeed From The Duplex

    Clearing a Media Misfeed from the Duplex Pull the lever, and then open the right side cover. Carefully pull out the misfed media. Close the right side cover. Clearing Media Misfeeds 7-11...

  • Page 127: Clearing A Media Misfeed From The Fuser Unit

    Clearing a Media Misfeed from the Fuser Unit Open the right side cover. Open the eject cover. Lift up the 2 levers. 7-12 Clearing Media Misfeeds...
  • Page 128 Open the fuser unit cover. Carefully pull out the misfed media. Clearing Media Misfeeds 7-13...
  • Page 129 If the misfed media cannot be removed by pulling it down, pull it from the top of the fuser unit. 7-14 Clearing Media Misfeeds...
  • Page 130 CAUTION The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned, immediately cool the skin under cold water, and then seek professional medical attention. Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched.
  • Page 131 Close the fuser unit cover. Push down the 2 levers. Close the eject cover. 7-16 Clearing Media Misfeeds...
  • Page 132 Close the right side cover. Clearing Media Misfeeds 7-17...

  • Page 133: Clearing A Media Misfeed From Tray 1 (Manual Feed Tray) And Transfer Roller

    Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller If paper is loaded in Tray 1 when the machine is turned on, a MEDIA JAM error will occur. Be sure to remove all paper from Tray 1 before turning on the machine.
  • Page 134 CAUTION The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned, immediately cool the skin under cold water, and then seek professional medical attention. Note Decreased print quality may result if the surface of the image transfer belt or the transfer roller is touched.
  • Page 135 Close the right side cover. 7-20 Clearing Media Misfeeds...

  • Page 136: Solving Problems With Media Misfeeds

    Remove all paper from Tray 1, and then open the right-side cover to check that there is no misfed media. Use KONICA MINOLTA-approved media. Refer to “Media Specifications” on page 4-2. Only plain paper and thick stock, 60–...
  • Page 137 Symptom Cause Media is Paper was loaded misfeeding. into Tray 1 while the machine was printing. The media is not cor- rectly positioned in the tray. The number of sheets in the tray exceeds the maximum allowed. The media guides are not correctly adjusted to the media size.
  • Page 138 The media roller is dirty. Solving Problems with Media Misfeeds Solution Use KONICA MINOLTA-approved media. See “Media Specifications” on page 4-2. Clean the media supply roller. For more details, refer to “Media Roll- ers” on page 6-5.

  • Page 139: Solving Other Problems

    There is a media page. misfeed. 7-24 Solution Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. Plug another electrical appliance into the outlet and see whether it operates properly.
  • Page 140 It takes time for printing to start in Energy Saver mode. If you do not want to use this mode, contact Technical Support. Wait. No action needed. Install a correct KONICA MINOLTA toner cartridge approved for your spe- cific printer. INCOR- Check the toner cartridges. The image will not print if one or more cartridges are empty.
  • Page 141 Paper cannot be fed from Tray 2 if paper is loaded into Tray 1. In order to use Tray 2, remove all paper from Tray Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer.
  • Page 142 For N-up on multiple copies, choose Collate only in the Windows driver’s Basic Tab. Do not set collation in the application. Turn off the printer and remove the object. If you cannot remove it, contact Technical Support. The PageScope Web Connection...
  • Page 143 Check them for damage. If necessary, contact Technical Support with the error information. Use KONICA MINOLTA-approved media. See “Media Specifications” on page 4-2. Remove the paper from the paper tray, turn it over, and then load it again.

  • Page 144: Solving Problems With Printing Quality

    Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media. Load the correct media in the printer. Use a power source with the proper specifications. Remove the media from the tray and check it for static electricity.
  • Page 145 When printing envelopes, labels, letter- head, postcards, thick stock or glossy, specify the appropriate media type in the printer driver. Remove the toner cartridges and check them for damage. If one is dam- aged, replace it. Remove the toner cartridges and check them for damage.
  • Page 146 Solution Remove the toner cartridges and check them for damage. If one is dam- aged, replace it. Place the printer on a flat, hard, level surface. Adjust the humidity in the media stor- age area. Remove the moist media and replace it with new, dry media.
  • Page 147 Symptom Cause There are One or more of the toner toner cartridges may smudges or be defective or residual installed incorrectly. images. There are The media path is toner dirty with toner. smudges on One or more of the the back side toner cartridges may of the page be defective.
  • Page 148 Remove the toner cartridges with the color causing the abnormal image. Replace it with a new toner cartridges. Place the printer on a flat, hard, level surface. Print several sheets and the excess toner should disappear. Remove the toner cartridges and check them for damage.
  • Page 149 Symptom Cause The color One or more of the has a poor toner cartridges may reproduction be defective. or has poor color density. If the problem is not resolved, even after all of the above have been per- formed, contact Technical Support with the error information. For contact information, refer to the Need Assistance Sheet.

  • Page 150: Status, Error, And Service Messages

    Status, error, and service messages are displayed in the control panel mes- sage window. They provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window.

  • Page 151: Error Messages

    PLIES REPLACE / SUPPLIES REPLACE FUSER UNIT The X toner cartridge Install a is an unapproved KONICA MINOLTA toner type. cartridge of the appropri- ate type (AM, EU, AP or GC). See page 5-7. The media size set in Load media of the cor- the printer driver is rect size.
  • Page 152 TRANS.ROLLER LOW Status, Error, and Service Messages means... do this... The media type set in Load media of the the printer driver is correct type. different from the size/type of media loaded. Tray 2 is empty. Load media into the specified tray.
  • Page 153 (dou- rect media is being ble-sided) printing. used. The media size set in Load media of the cor- the printer driver is rect size. different from the size/type of media loaded. The printer’s front Close the front cover.
  • Page 154 Press the Cancel key to sensor error cancel the print job. occurred. Turn the machine off, then on again. The printer has Press the Cancel key to received more data cancel the print job. than can be pro- Decrease the amount of...
  • Page 155 This message... MEDIA JAM DUPLEX LOWER MEDIA JAM DUPLEX UPPER MEDIA JAM TRANSFER ROLLER MEDIA JAM TRAY1 MEDAI JAM TRAY2 MEDIA JAM EXIT MEDIA JAM UNDEFINED MEDIA JAM FUSER X TONER NOT INSTALLED 7-40 means... Media has misfed in Refer to “Media Misfeed the duplex.
  • Page 156 The X (Tray 1 or 2) Load the correct media was specified with the into the specified tray. printer driver for print- ing, but Tray X is empty. The waste toner Install a new waste toner bottle is full.

  • Page 157: Service Messages

    These messages indicate a more serious error that can only be corrected by a customer service engineer. If one of these messages appears, turn the printer off, then turn it on again. If the problem persists, contact your local vendor or authorized service provider.

  • Page 158: A Appendix

    Appendix...

  • Page 159: Technical Specifications

    Printer Type Print system Exposure system Developing system Resolution First print Print speed Media sizes Desktop Tandem Full Color A4 laser beam printer Electro photographic Printing System 4 laser diode and 1 polygon mirror Mono-component SMT 2400dpi x 600dpi x 1bit...
  • Page 160 120 V: Avg. 38 seconds 220 V: Avg. 41 seconds 240 V: Avg. 36 seconds Time until the printer can start printing after being turned on at room temperature (23 °C) 120 V, 60 Hz 220 to 240 V, 50 to 60 Hz...
  • Page 161 Amperage Acoustic noise External dimensions Weight Interface Standard memory Machine life 120 V: 9.4 A or less 220 to 240 V: 5.2 A or less Printing: 52 dB or less Standby: 39 dB or less Height: 330 mm (13.0") Width: 419mm (16.5") Depth: 523 mm (20.6") Excluding some protruding parts and the manual feed tray...

  • Page 162: Consumable Life Expectancy Chart

    Consumable Life Expectancy Chart User-Replaceable Item Toner cartridge Waste toner bottle WB-P03 Transfer roller TF-P04 Transfer belt unit TF-P05 100,000 pages (2 pages per job) Fuser Unit FU-P02 The values shown above indicate the number of pages for simplex printing using A4/Letter-size media with 5% coverage. The actual life may differ (be shorter) depending on the printing condi- tions (coverage, paper size, etc.), differences in the printing method, such as continuous printing or intermittent printing (when print jobs of...

  • Page 163: Our Concern For Environmental Protection

    Our Concern for Environmental Protection ® As an ENERGY STAR Partner, we have determined that this machine meets the ENERGY STAR Guidelines for energy efficiency. What is an ENERGY STAR product? An ENERGY STAR product has a special feature that allows it to automati- cally switch to a “low-power mode”...
  • Page 164 Index Configuration menu ...3-5 Consumables Fuser unit FU-P02 ...5-27 Toner cartridge ...5-2 Transfer belt unit TF-P05 ...5-20 Transfer roller TF-P04 ...5-17 Waste toner bottle WB-P03 ...5-14 Control panel ...3-2 Duplexing ...4-24 Envelopes ...4-6 Error messages ...7-36 Index Glossy Media ... 4-10 Labels ...
  • Page 165 Plain paper ...4-4 Postcards ...4-9 Preventing media misfeeds ...7-3 Print quality ...7-29 Printable area ...4-11 Printer Parts ...1-3 Printer driver ...2-8 Basic tab ...2-10 Displaying ...2-7 Layout tab ...2-10 Overlay tab ...2-10 Quality tab ...2-11 Uninstalling ...2-6 Printer driver (PPD) Displaying ...2-7...

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