Easy Reference Trouble Shooting Guide - Brother Stampcreator PRO SC-2000USB Operation Manual

DESIGINING A STAMP

Easy Reference Trouble Shooting Guide

PROBLEM
• Nothing happens after the OK button is clicked in the
Print dialog box.
• The printed characters are blurred.
• Some of the printed characters are missing.
• The characters are not printed on the ID label or
engraved in the stamp in the correct position.
• A draft sheet was not fed from the draft sheet
magazine tray.
• The ID label sheet is not fed into the ID label slot.
• The stamp cannot be inserted.
• The draft sheet is fed out before the message
"INSTALL STAMP !" is displayed.
CARE & TROUBLESHOOTING
SOLUTION
• Delete the print job and after turning the machine off,
then on again, try printing again.
• Clean the print head. (See page 45.)
• Clean the print head. (See page 45.)
• Check that there is no slack or wrinkles in the ink rib-
bon. (See page 12.)
• If there is dust, fingerprints, etc. on the draft sheet or ID
label sheet, use a cleaning sheet. (See page 44.)
• Check that the ID label or stamp is the correct size.
• If the problem cannot be corrected, contact your serv-
ice representative.
• Check that the draft sheet has been correctly loaded into
the draft sheet magazine tray. (See page 13.)
• Check that no more than 50 draft sheets are loaded into
the draft sheet magazine tray.
• Check that the draft sheet magazine tray has been fully in-
serted into the draft sheet magazine tray slot. (See page 13.)
• Clean the draft sheet rollers. (See page 44.)
• Check that the ID label sheet has been inserted into the
ID label slot as far as possible.
• Check that the ID label sheet is inserted so that the words
"ID LABEL" can be read. (See page 43.)
• Check that the ID label is the correct size.
• Clean the ID label rollers. (See page 44.)
• Be sure to open the doors within the stamp compart-
ment by pulling the lever toward you. (See page 40.)
• Check that the cap was removed from the stamp before
trying to insert it.
• Check that the skirt is not attached to the stamp before
trying to insert it.
• Check that the grip is not attached to the stamp before
trying to insert it.
• Turn off the machine, and wait a while before turning it
back on and trying again to engrave a stamp.
49