Troubleshooting - DeLonghi MAGNIFICA EVO ECAM29 6Y Series Manual

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21. TROUBLESHOOTING

Below is a list of some possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
PROBLEM
The appliance does not come on.
The coffee is not hot.
Meaning
The grounds container
needs emptying
The grounds container is
missing or not inserted
correctly: Insert the drip
tray complete with grounds
container and press as far as
it will go
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POSSIBLE CAUSE
It is not plugged into the mains socket.
The cups were not preheated.
The internal circuits of the appliance have
cooled down because 2-3 minutes have
elapsed since the last coffee was made.
Coffee temperature setting too low.
The machine must be descaled
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REMEDY
Plug into the mains socket.
Warm the cups by rinsing them with hot
water (Please note: you can use the hot
water function).
Before making coffee, press and hold the
rinse cycle and warm the internal circuits.
Set a hotter coffee temperature in the set-
tings menu (see "15. Settings menu").
Carry out the descale procedure. Next,
check the water hardness ("12. Measuring
water hardness") and make certain the
machine setting matches the local water
supply hardness ("15. Settings menu").
30
Meaning
Descaling is required ("19.
Descaling" )
button for a few seconds to perform a
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