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Others
Troubleshooting
Symptom
IP address of VN-C215VP4U
is unknown
The web page of VN-
C215VP4U cannot be
displayed
The built-in viewer cannot be
installed
Authentication by VeriSign
appears during installation of
the built-in viewer
A warning message appears
upon starting up the built-in
viewer
TCP images cannot be
played back
Causes and Countermeasures
● You can search for the VN-C215VP4U unit using
the attached Search Tool .
● HCP client is set to On in the default settings.
● When the DHCP client is set to On and VN-
C215VP4U is started up via a LAN in which a
DHCP server does not exist, the startup will
time-out after several minutes and the camera
will run using the IP address 192.168.0.2 .
Check the Internet Explorer settings.
When a proxy server is in use, configure the proxy
server settings of the Internet Explorer accordingly.
Check the Internet Explorer settings.
The built-in viewer consists of a software
component called ActiveX.
When using the built-in viewer for the first time, the
ActiveX is supposed to be installed. However, the
installation may be rejected depends on the setting
of the AntiVirus software. In such case, change the
setting of the AntiVirus software, and then install the
built-in viewer.
VeriSign's electronic signature is stored in the built-
in viewer.
For computers with a network environment that is
connected to the Internet, the authenticity of the
viewer can be verified via authentication by
VeriSign.
The built-in viewer consists of a software
component called ActiveX.
As other unsafe ActiveX are also found on the
Internet, Internet Explorer may issue a warning
message for security reasons. For this built-in
viewer, press the [OK] button to proceed.
The maximum number of TCP clients of VN-
C215VP4U is 5, and up to 5 built-in viewers can be
connected to a VN-C215VP4U unit.
Make use of multicast to monitor areas beyond the
above number.
VN-C215VP4U allows multicast transmission of up
to 1 stream.
Reference
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