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7-3. Other problems
Problem
1. The "Smoothing" on the Setting menu
"Screen" cannot be selected.
2. No audio output.
3. The volume of the speaker with built-
in amplifier attached to the line output
connector cannot be adjusted.
4. Will not change to the power saving mode
5. "This operation is not available on current
status." is displayed.
44
Chapter 7 Troubleshooting
Possible cause and remedy
• You cannot choose "smoothing" when the screen is
displayed in the following resolutions or settings.
- The resolution is 1920 × 1080
- Screen Size is "Normal"
• Check whether the stereo mini jack cable is connected
properly.
• Check the current external device and audio playback
software to see whether they are configured correctly.
• If HDMI input is used, check the current external device
and the "Source" setting in the Setting menu (see
1. Switching sound source for HDMI signal input" (page
27)).
• Monitor speaker
- Check whether a speaker with built-in amplifier is
attached to the line output connector.
- Check whether volume is set to 0.
• Headphones
- Check whether volume is set to 0.
• Speaker with built-in amplifier attached to the line output
connector
- Check whether the headphones are connected.
• With this product, the volume of an external speaker
cannot be adjusted. Adjust the volume on the external
speaker.
• When all the conditions below are met, the monitor does
not change to the power saving mode even if "Power
Save" is set to "Enable":
- "Power Save" for Sound is set to "Sound On"
Output" (page
36))
- In the mute state
("To mute the sound temporarily" (page
28))
- In these cases, reset the mute.
• Perform the procedure described under
exiting method from the power saving mode" (page 36).
• This message appears in the following cases.
- When
/
/
on the monitor is pressed:
The volume of the speaker with built-in amplifier
attached to the line output connector cannot be adjusted
(see
"3-2. Adjusting Volume" (page
- When
on the remote control is pressed:
When "Web/sRGB" is selected as color mode, the
Smart function cannot be used (see
Smart Function" (page
"3-
("Audio
"To change the
on the remote control or
27)).
"Chapter 4 Using
32)).
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