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Chapter 6 Troubleshooting
6-1. No Picture
Problem
1. No picture
• Power indicator does not light up.
• Power indicator is lighting white.
• Power indicator is lighting orange.
• Power indicator is flashing orange and
white.
2. The message below appears.
• This message appears when no signal is
input.
Example:
• The message shows that the input signal
is out of the frequency specification range.
Example:
• This message appears when an external
device connected to the USB Type-C
connector does not support video signal
output.
Example:
Possible cause and remedy
• Check whether the power cord is connected properly.
• Turn on the main power switch on the rear side of the monitor.
• Touch
.
• Turn off the main power switch on the rear side of the monitor,
and then turn it on again a few minutes later.
• Increase "Brightness" and/or "Gain" in the Setting menu (see
"Color" (page
25)).
• Switch the input signal.
• Move the mouse or press any key on the keyboard.
• Check whether the external device is turned on.
• Turn off the main power switch on the rear side of the monitor,
and then turn it on again.
• This problem may occur when an external device is
connected via the DisplayPort connector or the USB Type-C
connector. Connect via the signal cable specified by EIZO,
turn off the monitor, and then turn it on again.
This message appears when the signal is not input correctly even
though the monitor is functioning properly.
• The message shown left may appear, because some external
devices do not output the signal immediately after power-on.
• Check whether the external device is turned on.
• Check whether the signal cable is connected properly.
• Switch the input signal.
• Turn off the main power switch on the rear side of the monitor,
and then turn it on again.
• Try changing "Signal Format" in the "Administrator Settings"
menu (see
"Signal Format" (page
• Check whether the external device is configured to meet the
resolution and vertical scan frequency requirements of the
monitor (see
"1-3. Supported Resolutions" (page
• Reboot the external device.
• Change to the appropriate setting using the graphics board's
utility. Refer to the User's Manual of the graphics board for
details.
• Check whether the signal cable specified by EIZO is
connected.
• Check whether the USB Type-C port of the connected
device supports video signal output. For details, contact the
manufacturer of the device.
• Connect a DisplayPort cable, an HDMI cable, or a DVI cable.
34)).
9)).
Chapter 6
Troubleshooting
35
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