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Polycom Soundpoint IP 331 Quick Reference Manual
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Polycom Soundpoint IP 331 Quick Reference Manual

Polycom Soundpoint IP 331 Quick Reference Manual

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Overview
How to Place a Call
You can place a call using the handset, headset, or speakerphone by pressing one of the following buttons:
• Dial (youʼll see a list of placed calls - choose the desired number by pressing dial again)
• Line 1 or 2
• Headset
• Speaker
You can also dial the number first, and then choose the method you will use to speak to the other party.
During a call, you can alternate between Handset, Headset, or Speakerphone modes by pressing the Speaker or Headset
buttons, or picking up the Handset.
Quick Reference Manual: Polycom Soundpoint IP 331/335 Phone
Features: Main Display
VMail Access voicemail box
Icom Page an extension
More Press for additional feature keys
Paging Page all extensions
DND Forward calls directly to VM
CFWD Forward calls to another number
Features: While on a call
End Call Hang up current call
Trnsfr Transfer a call
Conf Create a 3-way call
Park Place call on hold, pick up from
any phone
Icom Page an extension
Paging Page all extensions
Features: Call is on hold
Resume Pick up call on hold
Icom Page an extension
Trnsfr Transfer a call
Conf Create a 3-way call

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Summary of Contents for Polycom Soundpoint IP 331

  • Page 1 Quick Reference Manual: Polycom Soundpoint IP 331/335 Phone Overview Features: Main Display VMail Access voicemail box Icom Page an extension More Press for additional feature keys Paging Page all extensions DND Forward calls directly to VM CFWD Forward calls to another number...

  • Page 2: Multiple Calls On Hold

    Quick Reference Manual: Polycom Soundpoint IP 331/335 Phone Placing Calls from a Call List Use the Up, Right and Down Arrow keys to scroll through the list to find the" " " " " contact. • Up shows your Speed Dial list •...

  • Page 3: Call Waiting

    Quick Reference Manual: Polycom Soundpoint IP 331/335 Phone Transferring Calls There are two options when transferring calls: Attended (Normal) Transfer - Allows you to speak with the receiving party prior to completing the call transfer. The receiving party will see the caller ID of the person transferring the call.

  • Page 4: Way Conference Calling

    Quick Reference Manual: Polycom Soundpoint IP 331/335 Phone 3-Way Conference Calling When on an Active Call: • If you have one call on hold and answer a new call, use the Down Arrow to go to the call on hold, then press the Join soft key.

  • Page 5: Call Forward

    Quick Reference Manual: Polycom Soundpoint IP 331/335 Phone Call Forward Incoming calls can be forwarded to any number Call Forward Always Forward all incoming calls • Press CFWD softkey • “Always” is highlighted • Press Checkmark key twice • Enter phone number to forward calls to and press OK •...
  • Page 6 T4 Telecom Quick Reference Voicemail Access VM Press Voicemail button or Dial *71 Enter password Recording: “You have X new messages and X old messages”, or “You have no messages” Access VM remotely Call into Extension (via DID, auto-attendant, or from another extension) or dial *71 + extension When the greeting begins, press * Enter extension Enter password...

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Soundpoint ip 335