Questions To Consider Before You Call - DEC 2100 Operator's Manual

For more information on any of Digital Equipment Corporation's
maintenance services, call the Digital Customer Services office in your area
during normal business hours. Refer to the list of questions in Table 8–1
before calling the service center.
Table 8–1: Questions to Consider Before You Call
Is the call necessary?
Who should call for service?
Where should you call?
What does the service center
need to know?
How should you describe
the problem?
8–2 DEClaser 2100 Printer Operator's Guide
Check Chapter 6. Often you can solve the problem
yourself.
Typically, the system manager should place the call for
service.
In the continental United States: If you purchased on-site
warranty support at the time of sale, call Digital at 1–800–
DEC–8000.
If you do not have on-site warranty support and are
returning the printer to Digital for service, call 1–800–
225–5385.
For per call service information, call your local sales office.
In Alaska, Hawaii, Canada, and Europe:
Call your local sales office for service.
Write down the serial and model numbers located on the
label on the rear output tray.
Summarize the problem. Make a note of:
• What you were doing when the printer failed
• Any messages on the display panel
• Any strange noises
Stay by the printer and host system if possible, because
the service engineer may ask you to recreate the problem.