Troubleshooting Guide - Harman Kardon HS 300 Owner's Manual

SYMPTOM
Unit does not function when Main
Power Switch is pushed
Display lights, but no sound
or picture
No sound from any speaker;
light around power switch is red
No sound from surround or
center speakers
Unit does not respond to
remote commands
Intermittent buzzing in tuner
No picture
Disc does not play
No sound
Picture is distorted or jumps
during fast forward or reverse play

TROUBLESHOOTING GUIDE

CAUSE
• No AC Power
• Intermittent input connections
• Mute is on
• Volume control is down
• Amplifier is in protection mode
due to possible short
• Amplifier is in protection mode
due to internal problems
• Incorrect surround mode
• Input is monaural
• Incorrect configuration
• Stereo or Mono program material
• Weak batteries in remote
• Wrong device selected
• Remote sensor is obscured
• Local interference
• Intermittent connections
• Wrong input
• Progressive Scan output selected
• HDMI Output is connected to a video
display that is not HDCP-compliant
• Wrong video output setting
• Disc loaded improperly
• Incorrect disc type
• Invalid Region Code
• Rating is above parental control setting • Enter password to override or change rating settings
• Intermittent connections
• Incorrect audio input selection for
external source
• DVD disc is in fast or slow mode
• MPEG-2 decoding
SOLUTION
• Make certain AC power cord is plugged into
a live outlet
• Check to see whether outlet is switch-controlled
• Make certain that all input and speaker connections
are secure
• Press Mute Button
• Turn up volume control
• Check speaker wire connections for shorts at receiver and
speaker ends
• Contact your local Harman Kardon service center
• Select a mode other than Stereo
• There is no surround information from mono sources
• Check speaker-mode configuration in Audio Adjustments
submenu
• The surround decoder may not create center- or rear-channel
information from nonencoded programs
• Change remote batteries
• Press the correct selector
• Make certain front panel sensor is visible to remote
or connect an optional remote sensor
• Move unit or antenna away from computers, fluorescent
lights, motors or other electrical appliances
• Check all video connections.
• Check input selection of TV or video display.
• Use Progressive Scan mode only with compatible TV. Press
Source Video Format Button to toggle to the correct resolution.
• The HDMI Output may not be used with video displays that
are not HDCP-compliant. Unplug the cable and select
another audio and video connection
• S- and component video are not available simultaneously.
Press Source Video Output Button to toggle to the correct
video output.
• Load disc label-side up; align the disc with the guides and
place it in its proper position.
• Check to see that the disc is CD, CD-R, CD-RW, VCD, MP3,
WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming),
DVD-Audio or DVD-Video; other types will not play.
• Use Region 1 or Open Region (0) disc only.
• Check all audio connections.
• Make sure audio input selection matches physical
connection.
• There is no audio playback on DVD discs during fast
or slow modes.
• It is a normal artifact of DVD playback for pictures to jump
or show some distortion during rapid play.
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