Troubleshooting - Harman Kardon HS 210 Service Manual

harman/kardon

Troubleshooting

If your HS 2X0SO/230 system isn't performing the way you think it should, check to see if the problem is covered in this section
before calling your dealer or contacting Harman Kardon.
The receiver won't power up (the Power Indicator is not lit):
• Check that the receiver's AC Power Cord is properly plugged into
the receiver's AC Power Input connector.
• Check that the AC power cord is plugged into a working AC outlet
and that the AC outlet is not controlled by a switch.
Sound plays through the HS 2X0SO/230 speakers, but there is no
TV picture:
• Check the connection between the receiver and the TV.
• Check that the TV is turned on and is set to the proper input source.
• Confirm that all of the choices made in the Settings: Video menu are
correct for your TV.
• If you're using the HDMI connection, be sure that the TV or video
display is HDCP-compliant. If the TV is not HDCP-compliant,
disconnect the HDMI cable and use the receiver's S-Video or
composite-video connection.
There is no sound coming from the subwoofer:
• Check that the subwoofer's power cord is plugged into a
working AC outlet.
• Check that the subwoofer's Power Switch is in the on position.
• Check that the Subwoofer Level Control is not turned all the way
down (fully counterclockwise).
• Check the audio connection between the receiver and the subwoofer.
• Check the receiver's Settings: Audio: Subwoofer menu to make sure
that the subwoofer volume has not been set at -10dB.
There is a constant hum in the sound:
• Check that all input cables are plugged all the way into their
connectors.
• Check that all cables are at least 3m (9.8 ft.) from fluorescent lights.
• Check that all cable connectors are clean. If necessary, wipe them
with a cloth slightly moistened with alcohol.
• Turn the subwoofer's Power switch off. If the hum goes away,
there is a ground loop between the subwoofer and the receiver.
Plugging the subwoofer's Power Cord into the same AC outlet that
the receiver is plugged into should eliminate the ground loop.
The disc does not play:
• Check that the disc is inserted correctly (label-side up).
• Check that the disc is the correct type: DVD, DVD-R, DVD-RW,
DVD+R/RW, VCD, SVCD, CD, CD-R/RW, MP3, WMA (v7 and v8).
Other disc types will not play.
• Check that the disc surface is clean and not scratched.
If there are other MP3s in the folder with the one that you've selected,
the HS 2X0SO/230 will play each one, in order as they appear on the
OSD screen.
• To skip to the next or previous MP3 file, press the
button. To pause play, press the
press the button again.
• To exit and return to file list screen, press the
Playing Videos
Selecting a video file plays the file. If there are other video files in the
folder, the HS 2X0SO/230 will play each one, in order as they appear
on the OSD screen.
There is noise or other interference in the picture while the HS 280
is playing a DVD:
• Check that the disc surface is clean and not scratched.
• If you have the receiver's video output connected to your TV
through your VCR, the copy-protection program on some DVDs
could affect picture quality. Connect the receiver's video output
directly to your TV's video input.
The sound and picture are out of sync:
• Check the Audio: Settings: Delay menu and change the Delay
setting to put the sound back in sync with the picture.
The HS 2X0SO/230 cannot tune in radio stations:
• Check that the FM antenna is correctly connected.
• Adjust the antenna's position. If necessary, use a powered
FM antenna or an outdoor FM antenna.
The receiver does not respond to remote control commands:
• Replace all three of the remote control's batteries with fresh ones,
and make sure to install them correctly.
• Hold the remote control closer to the receiver.
• Check that the receiver's remote sensor is in line of sight with
the remote control. If necessary, use an optional Harman Kardon
HE 1000 external IR receiver.
The remote does not control programmed components (TV or Video):
• Check that you have pressed the remote's TV or Video button
before trying to operate the component.
• Re-learn the component's commands into the remote.
The Ø symbol appears on the screen when you press a remote
control button:
• The selected function is not permitted at the time the button
is pressed.
The receiver does not respond to commands, or behaves in an
erratic way:
• Unplug the receiver's power cord from the AC outlet,
wait 30 seconds, then plug it back in.
You can find additional troubleshooting information in the FAQs link
on the Support page at www.harmankardon.com.
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HS 2X0/230 Service Manual
or
button. To resume play,
button.
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