Smart Hub - Samsung UN KS8500F Series Service Manual

4. Troubleshooting

4-2-5. Smart Hub

Go to Menu > Support > Self Diagnosis > Smart Hub Connection Test
<TV>
1. Network / Gateway
2. DNS Test
3. ISP Blocking
4. Samsung Server Test
5. Samsung Apps
4-14
<Router>
If it Fails:
•
√ TV to Router Connection Test in "
• If it Fails:
√ DNS setting in " Network
• If DNS is set manually:
√ Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
• If it still fails:
√ DNS Test with setting to Auto Mode
• If it fails both Manual & Auto problem is ISP or Router.
• If it Fails:
√ Internet Service Provider is Active.
√ With DNS setting at 8888.
√ With Hot Spot.
• If it Fails:
√ Network Status.
• If OK:
√ Reset Smart Hub.
√ Terms of Agreement are accepted.
• If it Fails:
√ Reset Smart Hub.
√ Samsung Apps load correctly.
√ Perform " Apps Reset" in Factory Mode.
√ Go to Smart Hub and complete Terms of Agreement and set up information.
√ Samsung Apps load correctly.
√ Before selecting an App, allow Apps to load or failure wilre-occur.
<Internet>
Network Trouble
Settings"
<Samsung Server>
shooting"