Troubleshooting; Resolving Connectivity Problems - Cisco SMTP Administration Manual

Troubleshooting

This chapter explains how to troubleshoot problems that can occur after installing Cisco Unified
MeetingPlace SMTP E-Mail Gateway.
See the following sections:
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Resolving Connectivity Problems

Q.
A.
Use the Cisco Unified MeetingPlace eventlog to verify that Cisco Unified MeetingPlace SMTP E-Mail
Gateway is logging in to the Audio Server system. Do the following procedure to start the eventlog.
To Start the Eventlog
Right-click the Cisco Unified MeetingPlace icon (the orange door) on the applications tray of the
Step 1
desktop on the computer on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed.
Click Eventlog. The eventlog appears.
Step 2
When MPNotify entries appear in the log, the Cisco Unified MeetingPlace SMTP E-Mail Gateway is
communicating with the Cisco Unified MeetingPlace Audio Server.
Check the log for errors.
OL-11018-01
Resolving Connectivity Problems, page 5-1
Resolving Attend Link Problems, page 5-2
Resolving Meeting Notification Problems, page 5-2
Resolving Notification Language Problems, page 5-4
Resolving Notification Time Zone Problems, page 5-5
Resolving Problems with Meeting Attachments, page 5-6
Why are users not receiving meeting notifications?
The Cisco Unified MeetingPlace SMTP E-Mail Gateway may not be communicating with the Cisco
Unified MeetingPlace Audio Server. Do the following to ensure connectivity:
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
C H A P T E R
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