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It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the Mobile Connector
handle into the charge port. Once the Mobile Connector handle temperature has decreased and any obstruction has
been removed, the alert should clear and charging should be possible.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat
source nearby.
If the alert persists in normal ambient temperatures (under 38°C), and continues to occur during multiple charging
attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you
schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
owner's
manual.
(UMC_w010)
Mobile Connector to adapter connection hot
Let cool - Plug adapter fully into Mobile Connector
Charging has been interrupted because the Mobile Connector has detected a high temperature at the connection
between the wall plug adapter and the control box.
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), you should also inspect the wall plug adapter connection and
the Mobile Connector control box connection for any obstructions (use a flashlight as necessary). Debris or foreign
objects present where the wall plug adapter and the Mobile Connector control box connect can cause increased
temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the wall plug adapter
into the Mobile Connector and then connecting to the power source (wall outlet). Once the Mobile Connector
control box temperature has decreased and any obstruction has been removed, the alert should clear and charging
should possible.
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby. If the issue
persists in normal ambient temperatures (under 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
owner's
manual.
(UMC_w011)
Charging equipment communication error
Try again or try different equipment
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile
Connector cannot confirm via proximity detection that the charge handle is fully connected to your vehicle.
First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your
vehicle. This is usually the case.
To confirm this, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the Mobile Connector.
• If the vehicle still does not charge, the issue may be with the vehicle.
Consumer Information
Troubleshooting Alerts
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