Tesla X 2015-2020 Owner's Manual page 254

Troubleshooting Alerts
The alert should clear in a short time, and cabin air conditioning performance should return to normal. In some cases,
the alert and vehicle behavior will continue until supercharging is complete.
If the alert persists over multiple drives and is accompanied by other alerts that indicate potential issues with the
A/C system, contact Tesla Service at your convenience to schedule an A/C system inspection.
(UMC_w001)
Unable to charge with Mobile Connector
Inadequate outlet grounding - Try another outlet
The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an
inadequate or missing ground connection. This does not indicate an issue with your Mobile Connector or vehicle, but
instead points to an issue with the wall outlet / electrical installation the Mobile Connector is connected to.
Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper
grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are
made to the outlet, before you attempt to plug in the Mobile Connector again.
If you need to charge in the meantime, it is recommended that you try charging using a different outlet, at another
location, or with another type of charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
owner's manual.
(UMC_w002)
Unable to charge - Mobile Connector GFCI tripped
Disconnect and retry or use different equipment
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has
interrupted charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port,
or even an onboard vehicle component.
Inspect the charge port as well as the charge handle for pooled water or unusual levels of moisture.
• If you find excessive moisture, wait and let both the inside area of the charge port and the exposed portion of the
charge handle dry sufficiently before trying again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or deteriorated, do not use it. Try different charging equipment instead.
• If the cable is in good condition, try charging again with the same Mobile Connector.
If the issue persists and prevents charging, try charging with different charging equipment.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
252
Maps and Navigation on page 143
Maps and Navigation on page 143
MODEL X Owner's Manual
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