Software Application Problems - Compaq LTE Elite Maintenance And Service Manual

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Problem
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Printer does not
print.
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Printer is
offline.
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Printer prints
garbled
information.
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* If you experience problems printing, run a printer self-test to determine
if it is a printer-specific problem. Refer to the documentation provided
with the printer and the application software.
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Table 2-28. Software Application Problems
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Problem
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Cannot use an
application.
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Application fails
or does not work
properly.
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Insufficient
memory to run
application.
Probable Cause
The device drivers for
the application are not
installed.
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Printer that is set up
for a network is not
connected to the
network.
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Printer cable is too
long, unshielded, or
defective.
Paper tray is empty.
Correct printer drivers
are not installed.
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Cable is not connected
properly to computer.
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Printer cable is too
long, unshielded, or
defective.
Probable Cause
The application has not
been added to the PATH
statement.
A conflict exists
between applications.
Too many TSRs * are
installed.
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Application requires
Windows to be run in
enhanced mode.
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Solution(s)
Install the correct printer
drivers for the application
in the CONFIG.SYS file.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray and
select online.
Install the correct printer
driver.
Connect printer cable to the
computer properly.
Replace the cable.
Solution(s)
1. Add or edit the
application entry in the
AUTOEXEC.BAT file.
2. Run the program with the
full path name.
Close all applications
being used.
Delete any TSR applications
that are not needed.
Exit Windows and enter
again using the following
command to run in enhanced
mode:
WIN/3