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This chapter contains information to help you solve printer problems. A problem
may have one or a combination of causes, including a malfunction in your
computer, software, the printer cable, or the printer. Many printing problems are
related to how your software interacts with the printer.
If you can print a self test but the printer does not print or your printed output is
not what you expect, the problem is with your computer, software, or cables.
Check these items for a problem.
If your printer is not operating properly, try the suggestions in this chapter. Try
the solutions in the order listed. The following list shows the problems covered
here.
Check List
Initialization Problem
Printer continues initializing for more than 30 minutes; POWER light flashes
continuously.
Indicator Light Problems
ERROR light is flashing, one or more PRINT MODE lights are flashing, printer
beeps three times.
ERROR light is flashing
ERROR light is on
ERROR and INK lights are on
ERROR light is flashing, PRINT MODE light may be on, INK and/or envelope
lights may be on.
Operational Problems
No power reaching printer
Data from computer is not printed
Print head unit moves, ink does not appear
Overall printing is slow from MS-DOS
Overall printing is slow from Microsoft Windows
Printing Problems
Data from computer printed, but is not what you expected
Printed characters do not match characters on screen
Chapter 7
Troubleshooting
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