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10. Help
Problem
The other party complains
that received documents are
too dark and cannot be read.
I cannot receive documents.
I cannot receive documents
automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
The printing quality of the
received documents is poor.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
82
Cause & Solution
R You used a coloured paper as a document. Change the contrast (page 34)
and make a lighter copy of the document, using "TEXT" resolution
(page 34), and try again.
R The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 17).
R The PC fax setting (feature #442 on page 63) is activated and the received
fax documents are automatically transferred to the computer. View the
received documents using the computer (page 51).
R If your unit is connected to the computer via the LAN and the fax preview
mode (feature #448 on page 52) is activated, the received fax documents
are automatically stored in memory. View the received documents on the
web browser (page 52).
R Set the maximum fax speed to "14.4Kbps" (feature #418 on page 61).
R Recording paper is installed in the manual input tray. Remove the recording
paper from the manual input tray.
R The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 47)
or TEL/FAX mode (page 48).
R The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 57).
R The incoming call is not a fax. Change the receiving mode to TEL mode
(page 48) or TEL/FAX mode (page 47).
R If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party's machine. Ask them to send a clearer copy of the
document or to check their fax machine.
R If documents can not be copied properly, refer to "10.3.2 Printing
problems", page 80.
R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 14) or remove the jammed
paper (page 87).
R If the PC fax setting (feature #442 on page 63) is set to "ALWAYS", check
the connection between the computer and the unit.
R If your unit is connected to the computer via the LAN and the fax preview
mode (feature #448 on page 52) is set to "ON", view, print or save the
documents, and then erase unnecessary documents (page 52).
R The unit is not in FAX ONLY mode. Press MFax Auto AnswerN repeatedly
to turn ON the MFax Auto AnswerN light.
R If you want to set FAX ONLY mode:
– press MFax Auto AnswerN repeatedly to turn ON the MFax Auto
AnswerN light.
R If you want to set TEL mode or TEL/FAX mode:
– select the desired mode using feature #404 (page 60), and press MFax
Auto AnswerN repeatedly to turn OFF the MFax Auto AnswerN light.
R You must set remote fax activation to ON (feature #434 on page 62)
beforehand.
R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 62).
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