If the computer stops responding or a solid blue
screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
Turn your computer off. If you are unable to get
a response by pressing a key on your keyboard
or moving your mouse, press the power button
for at least 8 to 10 seconds until your computer
turns off and then restart your computer.
If a program is designed for an earlier
Microsoft
Windows
®
®
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
operating system —
Windows
7
®
1.
Click
Start
→ Control Panel→
Programs→ Run programs made for
previous versions of Windows.
2.
In the welcome screen, click
Follow the instructions on the screen.
3.
Windows
Vista
®
Click
→ Control Panel→
1.
Start
Programs→ Use an older program with this
version of Windows.
In the welcome screen, click
2.
3.
Follow the instructions on the screen.
If you have other software problems —
•
Back up your files immediately.
•
Use a virus‑scanning program to check your
computer.
•
Save and close any open files or programs
and shut down your computer through the
Start
menu.
Solving Problems
Next.
Next.
35