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LCD screen message
To use cloud services, update the
root certificate from the Epson Web
Config utility.
Check that the printer driver is
installed on the computer and that
the port settings for the printer are
correct.
Check that the printer driver is
installed on the computer and that
the USB port settings for the printer
are correct.
The file name is already in use.
Rename the file and scan again.
Scanned file(s) are too large. Only
XX page(s) have been sent. Check if
the destination has enough space.
DNS error. Check DNS settings.
Condition/solution
Access the Web Config utility and update the cloud service root
certificate.
Make sure the printer port is correctly configured. In Windows,
make sure the port is set to a USBXXX setting for a USB
connection or EpsonNet Print Port for a network connection.
Change the file name settings, move or delete the files, or
change the file name on the shared folder.
There is not enough disk space on the computer. Increase the
free space on the computer.
Unable to connect to the computer. Make sure the address in
the contacts list on the product and of the shared folder match. If
the IP address of the computer is static and is set manually,
change the computer name in the network path to the IP
address. For example, change \\EPSON02\SCAN to
\\192.168.XX.XX\SCAN. Make sure the computer is turned on
and is not going to enter sleep mode. Temporarily disable the
computer's firewall and security software. If this clears the error,
check the security software settings. If Public network is
selected as the network place, you cannot save the scanned
images to the shared folder. Set the forward settings for each
port. If you are using a laptop computer and the IP address is set
as DHCP, the IP address may change when reconnecting to the
network. Obtain the IP address again. Make sure the DNS
setting is correct. The computer name and IP address may differ
when the management table of the DNS server is not updated.
Contact your network administrator and your DNS server
administrator.
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