Troubleshooting Techniques
Troubleshooting and Maintenance
Troubleshooting Techniques
This section contains solutions to several types of problems you might experience while
using your notebook. Try the solutions one at a time, in the order in which they are
presented.
Here are some other sources of information for troubleshooting:
• Open the HP web-based troubleshooting tool: click Start, Help and Support, HP
Instant Support. Search or browse the troubleshooting database for the information
related to your problem.
• Click Start, Help and Support, Fixing a Problem, and use the Windows
troubleshooters.
• See the Microsoft Windows manual shipped with your notebook.
• For updated information, see the HP Notes in the online HP Library (click Start, All
Programs, HP Library, HP Notes) or on the Recovery CDs in \hp\library.
• Find technical tips and software updates for your notebook at the HP Business
Support web site (www.hp.com/go/bizsupport).
• Test your notebook by running the e-DiagTools test program—see "Testing the
Hardware" on page 100.
• Contact your dealer or Hewlett-Packard—see "To contact HP for support or service"
on page 110. Please have your notebook with you when you call.
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Reference Guide