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December 17, 2009December 17, 2009
HP Pavilion dv4 Entertainment PC
Maintenance and Service Guide
Document Part Number: 598157-001
December 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
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Table of Contents
Related Manuals for HP Pavilion DV4-2155
Summary of Contents for HP Pavilion DV4-2155
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Page 1: Maintenance And Service Guide
December 17, 2009December 17, 2009 HP Pavilion dv4 Entertainment PC Maintenance and Service Guide Document Part Number: 598157-001 December 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting... - Page 2 Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
- Page 3 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Page 4: Table Of Contents
1 Product description 2 External component identification Top components ..............2–1 TouchPad . - Page 5 Contents 4 Removal and replacement procedures Preliminary replacement requirements ........... . 4–1 Tools required .
- Page 6 5 Setup Utility Starting Setup Utility ..............5–1 Using Setup Utility.
- Page 7 Contents 8 Connector pin assignments Audio-in (microphone)..............8–1 External monitor.
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Page 8: Product Description
Panel Maintenance and Service Guide Description HP Pavilion dv4 Entertainment PC Intel Arrandale™ Single-Core i5-520M (2.4 GHz, 3 MB L3 cache, 1066 MHZ SC Turbo) Intel Arrandale Single-Core i5-540M (2.53 GHz, 3 MB L3 cache, 1066 MHZ SC Turbo) Intel™ HM55 Mobile Intel™... - Page 9 2048 MB total system memory (1024 × 2, dual-channel) 2048 MB total system memory (2048 × 1) 1024 MB total system memory (1024 × 1) Supports a 9.50-mm, 6.35-cm (2.50-in) hard drive Supports HP ProtectSmart Hard Drive Protection Customer-accessible Serial ATA Supports the following hard drives:...
- Page 10 Adapter (purchased separately) provides support for mini versions of SD, MMC, and MSP Duo Audio-in (stereo microphone) Audio-out (stereo headphone) RJ-11 modem (select models only) HDMI v. 1.3b supporting 1080p with HDCP key HP Smart Adapter power Consumer infrared eSATA (third USB port) RJ-45 (Ethernet, includes link and activity lights) USB 2.0 VGA (Dsub 15-pin) supports the following resolutions: 1920 ×...
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Page 11: Battery
TouchPad with 2 buttons Supports 2-way scroll Taps enabled as default 65-W and 90-W HP Smart Adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) Smart pin AC Adapter with localized cable plug support Battery options: 3-cell, 4.40 Ah (47 Wh) Li-ion battery... -
Page 12: External Component Identification
Top components TouchPad Item Component TouchPad light TouchPad* Left TouchPad button* TouchPad On/Off button TouchPad vertical scroll zone Right TouchPad button* *This table describes factory settings. To view or change the pointing device preferences: 1. Select Start > Devices and Printers. 2. -
Page 13: Lights
— Flashing The hard drive or the optical drive is being accessed. — HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive, and if present, the hard drive in the SmartBay. — The caps lock is on. -
Page 14: Buttons, Speakers, And Fingerprint Reader
Buttons, speakers, and fingerprint reader Item Component Speakers (2) Power button* Volume Mute button Volume Scroll zone Wireless button Fingerprint Reader (select models only) *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. -
Page 15: Keys
External component identification Keys Item Component esc key fn key Windows Logo key Windows Applications key Embedded numeric keypad keys Function keys 2–4 Description Displays system information when pressed at the same time as the fn key. Executes frequently used system functions when pressed at the same time as a function key or the esc key. -
Page 16: Display
Display Item Component Internal display switch Internal digital dual-array microphones (2) Webcam light Webcam Maintenance and Service Guide Description Turns off the display if the display is closed while the computer is on. Records sound. — The webcam is in use. Records video and captures still photographs. -
Page 17: Front Components
The hard drive or the optical drive is being accessed. — The HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive, and if present, the hard drive in the SmartBay. Receives a signal from the HP Remote Control. -
Page 18: Rear Component
Rear component Component Vent Maintenance and Service Guide Description Enables airflow to cool internal components. ✎ The computer fan starts automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. -
Page 19: Right-Side Components
External component identification Right-side components Item Component SmartBay USB ports (2) RJ-11 (modem) jack (select models only) Power connector 2–8 Description Supports an optical drive or hard drive. Connects optional USB devices. Connects a modem cable. Connects an AC adapter. Maintenance and Service Guide... -
Page 20: Left-Side Components
Left-side components Item Component Security Cable slot External Monitor port Expansion port 3 RJ-45 (network) jack HDMI port eSATA/USB port Digital Media Slot light Digital Media Slot ExpressCard slot Maintenance and Service Guide Description Attaches an optional security cable to the computer. ✎... -
Page 21: Bottom Components
External component identification Bottom components Item Component Battery bay Battery Release latch Mini Card compartment Memory Module compartment SmartBay Release latch Vents (3) Hard Drive bay 2–10 Description Holds the battery. Releases the battery from the battery bay. Contains the RTC battery. Contains the two memory module slots. -
Page 22: Wireless Antennas
Wireless antennas Component WLAN antennas (2)* *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. ✎ To review wireless regulatory notices, see the country-specific section of Regulatory, Safety and Environmental Notices chapter in Help and Support. -
Page 23: Additional Hardware Components
External component identification Additional hardware components Item Component Power cord* AC adapter Battery* *Batteries and power cords vary in appearance by country or region. 2–12 Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not connected to external power. -
Page 24: Illustrated Parts Catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Component Product name Serial number (s/n) Part number/Product number (p/n) Model description Warranty period Maintenance and Service Guide Illustrated parts catalog Description The name affixed to the front of the computer. -
Page 25: Computer Major Components
Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide... - Page 26 Item Description Display assembly (see 14.1-in WXGA BrightView display assembly for use with black computer models 14.1-in WXGA BrightView display assembly with wireless mobile broadband for use with black computer models 14.1-in WXGA BrightView display assembly for use with white computer models 14.1-in WXGA BrightView display assembly with wireless mobile broadband for use with white computer models 14.1-in WXGA BrightView display assembly for use with plaid computer models...
- Page 27 Illustrated parts catalog Item Description Black computer models White computer models Plaid computer models Top cover (includes TouchPad board and cable) Black computer models equipped with a Fingerprint Reader Black computer models not equipped with a Fingerprint Reader White computer models equipped with a Fingerprint Reader White computer models not equipped with a Fingerprint Reader Plaid computer models equipped with a Fingerprint Reader Plaid computer models not equipped with a Fingerprint Reader...
- Page 28 Item Description Broadcom BCM4312 802.11b/g for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor,...
- Page 29 Illustrated parts catalog Item Description WLAN module, Continued Atheros AR9285 802.11b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El...
- Page 30 Item Description WLAN module, Continued Atheros AR5009 802.11a/b/g/n for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands Atheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile,...
- Page 31 Illustrated parts catalog Item Description Memory module (1066 MHz, DDR3) 1024 MB 2048 MB 4096 MB Power button board (includes cable) Bluetooth module (select models only) Bluetooth module cable (select models only) UMA graphics subsystems Discrete graphics subsystems USB board USB board cable RTC battery Audio board...
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Page 32: Display Assembly Subcomponents
Display assembly subcomponents Item Description Display bezel Webcam/microphone module 14.1-in WXGA BrightView display panel Display hinge kit Display inverter Display cable Wireless antenna Wireless antenna cables Display enclosure (includes logo light and cables) Black computer models White computer models Plaid computer models Display Rubber Kit* (contains all rubber pieces for the display bezel) Internal display switch* * not illustrated... -
Page 33: Plastics Kit
Illustrated parts catalog Plastics Kit Item Description Plastics Kit: Hard Drive cover (includes two captive screws) Memory Module compartment cover Mini Card compartment cover ExpressCard slot bezel 3–10 Spare part number 486833-001 Maintenance and Service Guide... -
Page 34: Mass Storage Devices
Mass storage devices Item Description Hard Drive (includes hard drive bracket) 500 GB, 7200 rpm 320 GB, 7200 rpm 250 GB, 7200 rpm 160 GB, 7200 rpm Hard Drive Hardware Kit* Hard Drive Hardware Kit Hard Drive Hardware Kit, MultiBay MultiBay blank* Optical drive (includes bezel and bracket) DVD±R/RW SuperMulti DL Drive with LightScribe... -
Page 35: Miscellaneous Parts
Illustrated parts catalog Miscellaneous parts Description 65-W PFC AC Adapter 90-W PFC AC Adapter Power cords Argentina Australia Brazil Europe India Italy Japan People’s Republic of China South Korea Taiwan United Kingdom and Singapore the United States Rubber Kit (includes computer feet and screw covers) CAT5e network cable Wired headset with volume control Screw Kit (includes all screws) - Page 36 Description DVB-T tuner for use only in the AP region Optical wired mouse Wireless laser mouse Remote Controls ExpressCard remote control Full function remote control Full function remote control for use with blue-colored computer models Full function remote control with Teletext Full function remote control with Teletext for use with blue-colored computer models Standard carrying case Maintenance and Service Guide...
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Page 37: Sequential Part Number Listing
Illustrated parts catalog Sequential part number listing Spare part number Description 371693-001 Wired headset with volume control 418162-001 Standard carrying case 430958-001 Wireless laser mouse 436238-001 Optical wired mouse 454619-001 CAT5e network cable 461749-001 Modem module for use in all countries and regions except for Australia and New Zealand 4461749-011 Modem module for use in Australia and New Zealand 463955-001... - Page 38 Spare part number Description 486842-001 USB board 486843-001 USB board cable 486844-001 Fan (includes replacement thermal material) 486845-001 SIM for models with WWAN 486846-001 Internal display switch 486847-001 Bluetooth module cable for use only in computer models with UMA graphics subsystems 486848-001 Base enclosure 486853-001...
- Page 39 Illustrated parts catalog Spare part number Description 504593-004 Broadcom BCM4312 802.11b/g for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the...
- Page 40 Spare part number Description 518437-002 Atheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor,...
- Page 41 Illustrated parts catalog Spare part number Description 570755-161 Keyboard for use in Latin America (textured, black models) 570755-201 Keyboard for use in Brazil (textured, black models 570755-281 Keyboard for use in Thailand (textured, black models) 570755-291 Keyboard for use in Japan (textured, black models) 570755-AB1 Keyboard for use in Taiwan (textured, black models) 570755-AD1...
- Page 42 Spare part number Description 594112-002 14.1-in WXGA BrightView display assembly with wireless mobile broadband for use with plaid computer models 594187-001 Intel Arrandale Single-Core i5-520M processor (2.4 GHz, 3-MB L3 cache, 1066 MHZ SC Turbo) 594188-001 Intel Arrandale Single-Core i5-540M processor (2.53 GHz, 3-MB L3 cache, 1066 MHZ SC Turbo) 594532-001 Keyboard cover (plaid models) Maintenance and Service Guide...
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Page 43: Removal And Replacement Procedures
Preliminary replacement requirements Tools required The following tools are required to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 44: Grounding Guidelines
Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 45: Workstation Guidelines
The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam... - Page 46 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
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Page 47: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws, in 10 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. -
Page 48: Computer Feet
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 486874-001. There are six rubber feet that attach to the base enclosure in the locations illustrated below. 4–6 Maintenance and Service Guide... -
Page 49: Battery
Battery Description 12-cell Li-Ion (2.2 Ah, 95 Wh) 6-cell Li-Ion (2.55 Ah, 55 Wh) 6-cell Li-Ion (2.2 Ah, 47 Wh) 3-cell Li-Ion (4.4 Ah, 47 Wh) Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 50: Hard Drive
Removal and replacement procedures Hard Drive ✎ The Hard Drive spare part kit includes a hard drive bracket. Description 500 GB, 7200 rpm hard drive 320 GB, 7200 rpm hard drive 250 GB, 7200 rpm hard drive 160 GB, 7200 rpm hard drive Hard Drive Hardware Kit Hard Drive Hardware Kit, MultiBay Hard Drive MultiBay blank... - Page 51 Removal and replacement procedures 7. If it is necessary to replace the hard drive bracket: a. Remove the two Phillips PM3.0×3.0 screws 1 from each side of the hard drive. b. Lift the bracket 2 straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
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Page 52: Memory Module
Removal and replacement procedures Memory module Description 1024 MB (1066 MHz, DDR3) 2048 MB (1066 MHz, DDR3) 4096 MB (1066 MHz, DDR3) Before removing the memory module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 53 4. Spread the retaining tabs 1 on each side of the memory module to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 5. Remove the memory module by sliding the module to the right 2. ✎...
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Page 54: Rtc Battery
Removal and replacement procedures RTC battery Description RTC battery Before removing the RTC battery: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - Page 55 Removal and replacement procedures 3. Disconnect the RTC battery cable 1 from the system board. 4. Remove the RTC battery 2. Reverse this procedure to install the RTC battery. Maintenance and Service Guide 4–13...
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Page 56: Tv Tuner
Removal and replacement procedures TV tuner Description ATSC/NTSC TV tuner antenna TV tuner antenna with PAL jack ATSC/NTSC TV tuner DVB-T/ANG Integrated TV tuner DVB-T tuner DVB-T tuner for use only in the AP region Before removing the TV tuner: 1. -
Page 57: Wlan Module
WLAN module Description Broadcom BCM4312 802.11b/g for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands Broadcom BCM4312 802.11b/g for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Colombia, Comoros, the... - Page 58 Removal and replacement procedures Description Atheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland,...
- Page 59 Before removing the WLAN module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
- Page 60 Removal and replacement procedures 6. If it is necessary to replace the Mini Card bracket, remove the two Phillips PM2.0×5.0 screws 1 and then slide 2 the bracket to the right to remove it. Reverse this procedure to install the WLAN module. 4–18 Maintenance and Service Guide...
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Page 61: Optical Drive
Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe DVD±R/RW SuperMulti DL Drive with LightScribe Before removing the optical drive: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 62: Keyboard
Removal and replacement procedures Keyboard Description Black computer models (textured) in: Brazil French Canada Japan Latin America South Korea Taiwan Thailand the United States Black computer models in: Brazil French Canada Japan Latin America South Korea Taiwan Thailand the United States White computer models in: Brazil French Canada... - Page 63 Removal and replacement procedures Remove the keyboard: 1. Remove the three Phillips PM2.5×15.0 screws that secure the keyboard to the computer. 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4.
- Page 64 Removal and replacement procedures 6. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and disconnect the keyboard cable 2 from the system board. 7. Remove the keyboard. Reverse this procedure to install the keyboard. 4–22 Maintenance and Service Guide...
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Page 65: Keyboard Cover
Keyboard cover Description Black computer models White computer models Plaid computer models Before removing the keyboard cover: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - Page 66 Removal and replacement procedures 2. Turn the computer display-side up with the front toward you. 3. Open the computer as far as possible. 4. Remove the Phillips PM2.5×8.0 screw 1 and the Phillips PM2.5×4.0 screw 2 securing the keyboard cover to the top cover.
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Page 67: Power Button Board
Power button board Description Power button board (includes cable) Before removing the power button board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. -
Page 68: Speaker Assembly
Removal and replacement procedures Speaker assembly Description All courtries and regions except India India Before removing the speaker assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 69: Display Assembly
Display assembly ✎ The display assembly spare part kit includes two WLAN antenna transceivers and cables, webcam, microphone, nameplate, and logo. Description 14.1-in WXGA BrightView display assembly for use with black computer models 14.1-in WXGA BrightView display assembly with wireless mobile broadband for use with black computer models 14.1-in WXGA BrightView display assembly for use with white computer models 14.1-in WXGA BrightView display assembly with wireless mobile broadband for use with white... - Page 70 Removal and replacement procedures Remove the display assembly: 1. Turn the computer display-side up, with the front toward you. 2. Open the display as far as possible. 3. Remove the wireless antenna cable from the routing channels and clips 1 and disconnect it from the base enclosure 2.
- Page 71 Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 7. Remove the Mylar screw covers 1 and the two Phillips PM2.5×5.0 screws 2 on the display bezel lower edge.The display mylar screw covers are included in the Display Rubber Kit, spare part number 486874-001.
- Page 72 Removal and replacement procedures 10. Release the inverter 1 from the clips in the display enclosure as far as the display panel cable and the backlight cable will allow. 11. Disconnect the display panel cable 2 and the backlight cable 3 from the display inverter. The display inverter is available using spare part number 486736-001.
- Page 73 14. To replace the display cable: a. Release the foil shield 1 that covers the cable. b. Remove the tape 2 that secures the cable to the display. c. Unplug the cable 3 from the display. d. Remove the cable from the display 4. This also includes the webcam and LED cables. The display cable is available using spare part number 486878-001.
- Page 74 Removal and replacement procedures 17. Replace the wireless antenna transceivers and cables, remove the two Phillips PM2.5×3.0 screws 1 that secure the transceivers to the display enclosure. 18. Detach the wireless antenna transceivers 2 from the display enclosure. The transceivers are secured by a foil wrapping.
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Page 75: Webcam/Microphone Module
Webcam/microphone module Description Webcam/microphone module Before removing the webcam/microphone module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. -
Page 76: Top Cover
Removal and replacement procedures Top cover ✎ The top cover spare part kit includes the TouchPad on/off board and cable and TouchPad board and cable. Description White computer models equipped with a Fingerprint Reader White computer models not equipped with a Fingerprint Reader Black computer models equipped with a Fingerprint Reader Black computer models not equipped with a Fingerprint Reader Plaid computer models quipped with a Fingerprint Reader... - Page 77 Remove the top cover: 1. Turn the computer upside down with the front toward you. 2. Remove the following screws that secure the top cover to the base enclosure: 1 Three Phillips PM2.5×8.0 screws 2 Three Phillips PM2.5×5.0 screws 3 One Phillips PM2.5×3.0 screw 3.
- Page 78 Removal and replacement procedures 5. Remove the three Phillips PM2.5×3.0 screws 1 and the Phillips PM2.5×8.0 screw 2 that secure the top cover to the base enclosure. 6. Lift up the front edge of the top cover until it releases from the base 3. 7.
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Page 79: Touchpad Button Board And Bracket
Touchpad button board and bracket Description Touchpad button board (includes cable) Touchpad bracket Before removing the touchpad button board and bracket: Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 80 Removal and replacement procedures Remove the touchpad button board and bracket: 1. Turn the top cover upside down with the front toward you. 2. Disconnect the touchpad cable 1 from the top cover. 3. Remove four Phillips PM2.5×3.0 screws 2. 4.
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Page 81: Fingerprint Reader Board (Select Models Only)
Fingerprint Reader board (select models only) Description Fingerprint Reader board (includes cable) Before removing the Fingerprint Reader board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. -
Page 82: Modem Module (Select Models Only)
Removal and replacement procedures Modem module (select models only). Description All countries and regions except for Australia and New Zealand Australia and New Zealand Before removing the modem module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 83 Remove the modem module: 1. Disconnect the modem module cable 1 from the modem module. 2. Remove the two Phillips PM2.0×4.0 screws 2 that secure the modem module to the system board 3. Lift up on the back of the modem module 3 to disconnect it from the system board. 4.
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Page 84: Bluetooth Module (Select Models Only)
Removal and replacement procedures Bluetooth module (select models only) Description Bluetooth module Bluetooth module cable UMA graphics subsystems Discrete graphics subsystems Before removing the Bluetooth module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 85 Remove the Bluetooth module and cable: 1. Turn the top cover upside down with the front toward you. 2. Lift the Bluetooth module 1 from the the computer. 3. Disconnect the Bluetooth module cable 2 from the Bluetooth module and system board. 4.
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Page 86: Audio Board
Removal and replacement procedures Audio board Description Audio board Audio board cable Before removing the audio board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - Page 87 Remove the audio board and cable: 1. Disconnect the audio board cable 1 from the system board. 2. Release the audio board cable 2 from the base enclosure. 3. Remove the two Phillips PM2.5×3.0 screws 3 that secure the audio board to the system board. 4.
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Page 88: Usb Board
Removal and replacement procedures USB board Description USB board USB board cable Before removing the USB board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - Page 89 Remove the USB board and cable: 1. Turn the computer right-side up, with the right side toward you. 2. Disconnect the USB board cable 1 from the system board. 3. Remove the cable 2 from the base enclosure clips. 4. Remove the Phillips PM2.5×3.0 screw 3 that secures the USB board to the computer. 5.
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Page 90: Power Connector
Removal and replacement procedures Power connector Description Power connector (includes cable) Before removing the power connector and cable: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - Page 91 Remove the power connector: 1. Turn the computer right-side up. 2. Position the computer with the right side toward you. 3. Remove the power connector 1 from the clip built into the base enclosure. The power connector is secured by double-sided tape.
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Page 92: System Board
Removal and replacement procedures System board Description System board (includes replacement thermal material) UMA graphics subsystems Discrete graphics subsystems Before removing the system board: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 93 When replacing the system board, be sure that the following additional components are removed from the defective system board and installed on the replacement system board: ■ Heat sink assembly (see ■ Processor (see “Processor” on page Remove the system board: 1.
- Page 94 Removal and replacement procedures 4. Remove the two Phillips PM1.5×9.0 screws 1 and the Phillips PM2.5×3.0 screw 2 that secure the system board to the computer. 5. Use the optical drive connector 1 to lift the right side of the system board 2 until it rests at an angle. 6.
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Page 95: Connector (Select Models Only)
RJ-11 connector (select models only) Description Modem module cable (includes RJ-11 connector) Before removing the RJ-11 connector: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - Page 96 Removal and replacement procedures Remove the RJ-11 connector: 1. Remove the RJ-11 connector 1 from the clip built into the base enclosure. 2. Remove the RJ-11 connector cable 2 from the routing channel built into the base enclosure. Reverse this procedure to install the RJ-11 connector. 4–54 Maintenance and Service Guide...
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Page 97: Heat Sink Assembly
Heat sink assembly Description System board (includes replacement thermal material) UMA graphics subsystems Discrete graphics subsystems Before removing the heat sink assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 98 Removal and replacement procedures Remove the heat sink assembly: 1. Turn the system board upside down with the front toward you. 2. Loosen the four captive Phillips PM2.0×10.0 screws 1 that secure the heat sink assembly to the system board. 3.
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Page 99: Fan
Description Fan (includes replacement thermal material) ✎ To properly ventilate the computer, allow at least a 7.6 cm (3 in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. - Page 100 Removal and replacement procedures Remove the fan: 1. Position the base enclosure with the front toward you. 2. Remove the two black Phillips PM2.5×5.0 screws 1 that secure the fan to the computer. 3. Lift the fan from the base enclosure 2. Reverse this procedure to install the fan.
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Page 101: Processor
Processor ✎ The processor spare part kit includes replacement thermal material. Description Intel Arrandale CPU-uPGA Single-Core i5-520M (2.4 GHz, 3-MB L3 cache, 1066 MHZ SC Turbo) Intel Arrandale CPU-uPGA Single-Core i5-540M (2.53 GHz, 3-MB L3 cache, 1066 MHZ SC Turbo) Before removing the processor: 1. - Page 102 Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one half-turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ When installing the processor, align the gold triangle 3 on the processor must be aligned with the triangle 4 embossed on the processor socket.
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Page 103: Setup Utility
Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. ✎ The Fingerprint Reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences. -
Page 104: Navigating And Selecting In Setup Utility
Setup Utility Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■... -
Page 105: Exiting Setup Utility
Exiting Setup Utility You can exit Setup Utility with or without saving changes. ■ To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press the keys to select Exit > Exit Saving Changes, and then press the ■... -
Page 106: System Configuration Menu
■ HP Guide QuickWeb: ❐ Enable/disable the HP QuickWeb boot menu during POST ❐ Delay to boot Windows - set the delay for the HP QuickWeb boot menu to 2, 3, 10, 15, or 30 seconds ■ CD-ROM boot—Enable/disable boot from CD-ROM ■... -
Page 107: Specifications
Computer specifications Dimensions Length Width Height (front to rear) Weight Configuration with weight saver Configuration with optical Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating... -
Page 108: In Wxga Brightview Display Specifications
Specifications 14.1-in WXGA BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 6–2 Metric U.S. 30.37 cm 11.96 in 18.98 cm 7.47 in 35.82 cm 14.10 in More than 262,144... -
Page 109: Hard Drive Specifications
Hard Drive specifications Dimensions Height Width Weight 7200-rpm Interface type Transfer rate Security Seek times (typical read, including setting) Single track 7200-rpm Average 7200-rpm Maximum 7200-rpm Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. - Page 110 Specifications Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe specifications Applicable disc Interface Access time Random Max data transfer rate 24X CD-ROM 8X DVD-ROM 4X BD-ROM 16X - CD-R 10X - CD-RW 8X DVD+R 8X - DVD+RW 8X - DVD-R 6X - DVD-RW 4X - DVD+R Dual Layer 4X - DVD-R Dual Layer...
- Page 111 DVD±RW SuperMulti DL Drive with LightScribe specifications Applicable disc Interface Access time Random Max data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 8x DVD+RW 8X DVD-R 6X DVD-RW 4X DVD-R Dual Layer 4X DVD+R Dual Layer 5X DVD-RAM Max media capacity (read) Max media capacity (write)
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Page 112: System Dma Specifications
Specifications System DMA specifications Hardware DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 6–6 DMA System function Reserve Reserve Reserve Reserve Direct memory access controller Reserve Reserve Reserve Maintenance and Service Guide... -
Page 113: System Interrupt Specifications
IRQ19 IRQ22 IRQ23 IRQ81-190 Maintenance and Service Guide System function Standard 101/102-key keyboard or Microsoft Natural PS/2 Keyboard with HP ENE CIR Receiver Alps Pointing-device(2-way) for 14-In Wide LCD Numeric data processor High Definition Audio Controller PCI standard PCI-to-PCI bridge... -
Page 114: System I/O Address Specification
Direct memory access controller Motherboard resources Programmable interrupt controller Motherboard resources System timer Standard 101/102-key keyboard or Microsoft Natural PS/2 Keyboard with HP System speaker Microsoft ACPI-Compliant Embedded controller Standard 101/102-key keyboard or Microsoft Natural PS/2 Keyboard with HP Microsoft ACPI-Compliant Embedded controller... - Page 115 I/O address (hex) 3000 - 6FFF 7000 - 7FFF 8010 - 801F 8030 - 8037 8038 - 803F 8048 - 804B 804C - 804F FD60 - FD63 Maintenance and Service Guide System function (shipping configuration) PCI standard PCI-to-PCI bridge PCI standard PCI-to-PCI bridge Standard AHCI 1.0 Serial ATA Controller Standard AHCI 1.0 Serial ATA Controller Standard AHCI 1.0 Serial ATA Controller...
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Page 116: Backup And Recovery
Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure: ■... -
Page 117: Creating Recovery Discs
Creating recovery discs HP recommends creating recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. -
Page 118: Backing Up Your Information
Backing up your information As you add new software and data files, back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ■ At regularly scheduled times ✎ Set reminders to back up your information periodically. -
Page 119: Using Windows Backup And Restore
Backup and recovery Using Windows Backup and Restore ✎ Be sure that the computer is connected to AC power before starting the backup process. ✎ The backup process might take over an hour, depending on file size and the speed of the computer. To create a backup using Windows Backup and Restore: 1. -
Page 120: Performing A Recovery
Performing a recovery ✎ Recover only files that you have previously backed up. HP recommends using HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up the computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. -
Page 121: Recovering From The Recovery Discs
Backup and recovery Recovering from the recovery discs To restore the system from the recovery discs: 1. Back up all personal files. 2. Insert the first recovery disc into the optical drive and restart the computer. 3. Follow the on-screen instructions. Recovering from the dedicated recovery partition (select models only) ✎... -
Page 122: Connector Pin Assignments
Audio-in (microphone) Maintenance and Service Guide Connector pin assignments Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground 8–1... -
Page 123: External Monitor
Connector pin assignments External monitor 8–2 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Maintenance and Service Guide... -
Page 124: Hdmi
HDMI Maintenance and Service Guide Signal Transition minimized differential signal (TDMS) data 2+ TDMS data 2 shield TDMS data 2- TDMS data 1+ TDMS data 1 shield TDMS data 1 shield TDMS data 0+ TDMS data 0 shield TDMS data 0- TDMS clock + TDMS data clock shield TDMS data clock-... -
Page 125: Modem) (Select Models Only)
Connector pin assignments RJ-11 (modem) (select models only) 8–4 Signal Unused Ring Unused Unused Unused Maintenance and Service Guide... -
Page 126: Network)
RJ-45 (network) Maintenance and Service Guide Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Connector pin assignments 8–5... -
Page 127: Universal Serial Bus
Connector pin assignments Universal Serial Bus 8–6 Signal +5 VDC Data Data + Ground Maintenance and Service Guide... -
Page 128: Power Cord Set Requirements
The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 129: Requirements For Specific Countries And Regions
Power cord set requirements Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States 1. -
Page 130: Recycling
✎ Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury might be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) website at This section provides disassembly instructions for the display assembly. - Page 131 Recycling To disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
- Page 132 Recycling 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
- Page 133 Recycling 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15.
- Page 134 16. Turn the display panel upside down. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel. 18.
- Page 135 Recycling 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.
- Page 136 1394 Power Saving 5–4 AC adapter location 2–12 spare part numbers 3–12 administrator password 5–3 antenna disconnecting 4–16 removal 4–31 spare part numbers 3–8 audio board removal 4–40 spare part number 3–7 audio board cable removal 4–40 spare part number 3–7 audio product description 1–2 audio-in jack connector pinout 9–1...
- Page 137 INDEX HDMI port 9–3 headphone jack 9–1 microphone jack 9–1 modem jack 9–4 monitor port 9–2 network jack 9–5 RJ-11 jack 9–4 RJ-45 jack 9–5 USB port 9–6 connectors, service considerations 4–1 consumer infrared lens 2–6 Diagnostics menu, Setup Utility 5–4 Digital Media slot light 2–9 location 2–9...
- Page 138 headphone jack connector pinout 9–1 location 2–6 headset, spare part numbers 3–11 heat sink assembly removal 4–51 spare part numbers 4–51 heat sink, spare part number 3–3 hinge, spare part number 3–8 infrared lens 2–6 internal display switch, spare part numbers 3–8 inverter removal 4–29 spare part number 3–8...
- Page 139 INDEX operating system product description 1–4 optical drive location 2–8 precautions 4–2 product description 1–2 removal 4–18 spare part numbers 3–7 specifications 6–4 packing guidelines 4–3 part number, location 3–1 passwords 5–3 plastic parts 4–1 Plastics Kit contents 3–9 spare part number 3–4 pointing device components 2–1 illustrated 2–1...
- Page 140 RTC battery removal 4–12 spare part number 3–7 Rubber Feet Kit, spare part number 3–12 Rubber Kit, spare part number 3–11 Screw Kit, spare part number 3–11 screw listing 7–1 scroll zone, location 2–3 secondary hard drive self test 5–4 security cable slot 2–9 Security menu, Setup Utility 5–3 security product description 1–4...
- Page 141 INDEX Windows logo key 2–4 wireless antenna 2–11 disconnecting 4–16 removal 4–31 spare part numbers 3–8 wireless button 2–3 wireless light 2–2 wireless module compartment cover, removal 4–16 wireless product description 1–3 WLAN antennas, location 2–11 WLAN module removal 4–14 spare part numbers 3–4 3–15 4–14...