HP Pavilion DV4-2160 User Manual
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HP Pavilion DV4-2160 User Manual

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Summary of Contents for HP Pavilion DV4-2160

  • Page 1 Notebook PC User Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Using the wireless controls ... 18 Using the wireless button ... 19 Using HP Wireless Assistant ... 19 Using HP Connection Manager (select models only) ... 20 Using operating system controls ... 20 Using a WLAN ... 21 Setting up a WLAN ... 21 Protecting your WLAN ...
  • Page 6 Roaming to another network ... 23 Using HP Mobile Broadband (select models only) ... 24 Inserting a SIM ... 25 Removing a SIM ... 26 Using Bluetooth wireless devices (select models only) ... 27 Bluetooth and Internet Connection Sharing (ICS) ... 27 Troubleshooting wireless connection problems ...
  • Page 7 The process of burning a disc does not begin, or it stops before completion ... 61 A DVD playing in Windows Media Player produces no sound or display ... 62 A device driver must be reinstalled ... 62 6 HP Mobile Remote Control (Select Models Only) Component functions ... 64 Button quick reference ... 65 Inserting or replacing the battery ...
  • Page 8 7 HP Media Remote Control (Select Models Only) Component functions ... 70 Button quick reference ... 71 Inserting or replacing the battery ... 75 Troubleshooting ... 76 8 Power management Setting power options ... 77 Using power-saving states ... 77 Using the battery meter ...
  • Page 9 Improving hard drive performance ... 103 Using Disk Defragmenter ... 103 Using Disk Cleanup ... 103 Using HP ProtectSmart Hard Drive Protection (select models only) ... 104 Identifying HP ProtectSmart Hard Drive Protection status ... 104 Using HP ProtectSmart Hard Drive Protection software ... 105 Replacing the hard drive ...
  • Page 10 11 External media cards Using Digital Media Slot cards ... 116 Inserting a digital card ... 116 Removing a digital card ... 117 Using ExpressCards ... 118 Configuring an ExpressCard ... 118 Inserting an ExpressCard ... 118 Removing an ExpressCard ... 120 12 Memory modules 13 Security Protecting the computer ...
  • Page 11 Diagnostics menu ... 138 Appendix B Software updates Updating the BIOS ... 140 Determining the BIOS version ... 140 Downloading a BIOS update ... 141 Updating programs and drivers ... 142 Appendix C Backup and recovery Creating recovery discs ... 144 Backing up your information ...

  • Page 13: Using Hp Quickweb (Select Models Only)

    HP QuickWeb is also referred to as Instant-On Software (IOS). NOTE: You can access the software Help when you are in HP QuickWeb by clicking the Help icon in the notification area. Windows operating system displays the desktop on the display and controls your ®...

  • Page 14: Starting Hp Quickweb

    NOTE: The HP QuickWeb Configuration Tool can also be accessed by clicking Start, clicking Control Panel, and then clicking the View by arrow. Select Large icons or Small icons to locate the HP QuickWeb Configuration Tool. Chapter 1 Using HP QuickWeb (select models only)

  • Page 15: Features

    Features Identifying hardware To see a list of hardware installed in the computer, follow these steps: Select Start > Control Panel > System and Security. Then in the System area, click Device ▲ Manager. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows ®...

  • Page 16: Components

    Components Top components TouchPad Component TouchPad light TouchPad* Left TouchPad button* TouchPad on/off button TouchPad vertical scroll zone Right TouchPad button* *This table describes factory settings. To view or change TouchPad preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings. Chapter 2 Features Description ●...

  • Page 17: Lights

    ● Blinking: The hard drive or optical drive is being accessed. ● On: HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive, and if present, the hard drive in the SmartBay. On: Caps lock is on.

  • Page 18: Chapter 2 Features

    Component Num lock light Wireless light *The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed. Chapter 2 Features Description On: The embedded numeric keypad is enabled.

  • Page 19: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Speakers (2) Power button* Volume mute button Volume scroll zone Description Produce sound. ● When the computer is off, press the button to turn on the computer. ● When the computer is on, briefly press the button to initiate Sleep.

  • Page 20: Keys

    Component Wireless button Fingerprint reader (select models only) *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Keys Component Windows logo key Windows applications key Embedded numeric keypad keys Function keys Chapter 2 Features Description...

  • Page 21: Display

    Display Component Internal display switch Internal digital dual-array microphones (2) Integrated webcam light Integrated webcam Description Turns off the display if the display is closed while the computer is turned on. Record sound. On: The integrated webcam is in use. Records video and captures still photographs.

  • Page 22: Front Components

    ● Blinking: The hard drive or optical drive is being accessed. ● On: HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive, and if present, the hard drive in the SmartBay. Receives a signal from the HP Remote Control.

  • Page 23: Right-Side Components

    Right-side components Component SmartBay USB ports (2) TV antenna/cable jack (select models only) RJ-11 (modem) jack (select models only) Power connector Description Supports an optical drive or hard drive. Connect optional USB devices. Connects a TV antenna, a digital cable device, or a satellite device that receives standard or high-definition TV broadcasts.

  • Page 24: Left-Side Components

    Left-side components Component Security cable slot External monitor port Expansion port 3 RJ-45 (network) jack HDMI port eSATA/USB port Digital Media Slot light Digital Media Slot ExpressCard slot Chapter 2 Features Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 25: Bottom Components

    Bottom components Component Hard drive bay SmartBay release latch Memory module compartment Mini Card compartment Battery release latch SIM slot (select models only) Battery bay Vents (3) Description Holds the hard drive and the wireless LAN (WLAN) module. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 26: Wireless Antennas

    Wireless antennas Component WWAN antennas (2)* (select models only) WLAN antennas (2)* *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.

  • Page 27: Additional Hardware Components

    Additional hardware components Component Power cord* AC adapter Battery* *Batteries and power cords vary in appearance by country or region. Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not plugged into external power.

  • Page 28: Labels

    Card Identifier) of your SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of your HP Mobile Broadband Module. This label is located inside the battery bay. Chapter 2 Features ®...

  • Page 29: Wireless, Local Area Network, And Modem

    ● HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN) device that provides access to information wherever mobile network operator service is available. In a WWAN, each mobile device communicates to a mobile network operator’s base station. Mobile network operators install networks of base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.

  • Page 30: Identifying Wireless And Network Status Icons

    Description Wireless (connected) Identifies the location of the wireless lights and the wireless buttons on the computer. Also identifies the HP Wireless Assistant software on the computer and indicates that one or more of the wireless devices are on. Wireless (disconnected) Identifies the HP Wireless Assistant software on the computer and indicates that all of the wireless devices are off.

  • Page 31: Using The Wireless Button

    Using HP Wireless Assistant A wireless device can be turned on or off using HP Wireless Assistant. If a wireless device is disabled by Setup Utility, it must be reenabled by Setup Utility before it can be turned on or off using Wireless Assistant.

  • Page 32: Using Hp Connection Manager (Select Models Only)

    Using HP Connection Manager (select models only) You can use HP Connection Manager to connect to WWANs using the HP Mobile Broadband device in your computer (select models only). To start Connection Manager, click the Connection Manager icon in the notification area, at the far right of the taskbar.

  • Page 33: Using A Wlan

    Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ●...

  • Page 34: Protecting Your Wlan

    Protecting your WLAN Because the WLAN standard was designed with only limited security capabilities—basically to foil casual eavesdropping rather than more powerful forms of attack—it is essential to understand that WLANs are vulnerable to well-known and well-documented security weaknesses. WLANs in public areas, or “hotspots,” like coffee shops and airports may not provide any security. New technologies are being developed by wireless manufacturers and hotspot service providers that make the public environment more secure and anonymous.

  • Page 35: Connecting To A Wlan

    Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If it is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off.

  • Page 36: Using Hp Mobile Broadband (Select Models Only)

    HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a mobile phone network operator.

  • Page 37: Inserting A Sim

    Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices.

  • Page 38: Removing A Sim

    Removing a SIM To remove a SIM: Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system.

  • Page 39: Using Bluetooth Wireless Devices (Select Models Only)

    Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers may not be able to connect to the Internet using the Bluetooth network.

  • Page 40: Troubleshooting Wireless Connection Problems

    Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ●...

  • Page 41: Cannot Connect To A Preferred Network

    A Windows “Device not Found” error message may also be displayed. The driver must be reinstalled. Get the latest version of the WLAN device software and drivers for your computer from the HP Web site at http://www.hp.com. If the WLAN device you are using was purchased separately, consult the manufacturer's Web site for the latest software.

  • Page 42: Wlan Connection Is Very Weak

    If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network: Select Start > Control Panel > Network and Internet > Network and Sharing Center. In the left panel, click Manage wireless networks.

  • Page 43: Using The Modem (Select Models Only)

    Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (included with select models only). In some countries, a country-specific modem cable adapter (included with select models only) is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem.

  • Page 44: Connecting A Country-Specific Modem Cable Adapter

    Connecting a country-specific modem cable adapter Telephone jacks vary by country. To use the modem and the modem cable (included with select models only) outside the country in which you purchased the computer, you must obtain a country-specific modem cable adapter (included with select models only). To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: Plug the modem cable into the modem jack (1) on the computer.

  • Page 45: Adding New Locations When Traveling

    Adding new locations when traveling By default, the only location setting available to the modem is a location setting for the country in which you purchased the computer. As you travel to different countries, set the internal modem to a location setting that meets the operating standards of the country in which you are using the modem.

  • Page 46: Solving Travel Connection Problems

    Solving travel connection problems If you experience modem connection problems when using the computer outside of the country in which you purchased it, try the following suggestions. ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line.

  • Page 47: Connecting To A Local Area Network

    Clear the check box for Wait for dial tone before dialing. Click OK twice. Connecting to a local area network Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer.

  • Page 48: Pointing Devices And Keyboard

    Pointing devices and keyboard Using the TouchPad The following illustration and table describe the computer TouchPad. Component TouchPad light TouchPad* Left TouchPad button* TouchPad on/off button TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view or change TouchPad preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

  • Page 49: Setting Touchpad Preferences

    Setting TouchPad preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings. Connecting an external mouse You can connect an external USB mouse to the computer using one of the USB ports on the computer.

  • Page 50: Using Keyboard Hotkeys

    Using keyboard hotkeys Hotkeys are combinations of the The icons on the through are discussed in the following sections. Function Display system information. Open Help and Support. Open the Print Options window. Open a Web browser. Switch the screen image. Initiate Sleep.

  • Page 51: Displaying System Information

    Displaying system information Press fn+esc to display information about system hardware components and the system BIOS version number. In the Windows fn+esc as the BIOS date. On some computer models, the BIOS date is displayed in decimal format. The BIOS date is sometimes called the system ROM version number.

  • Page 52: Opening The Print Options Window

    Opening the Print Options window Press fn+f2 to open the Print Options window of the active Windows application. Opening a Web browser Press fn+f3 to open your Web browser. Until you have set up your Internet or network services, the Connection Wizard.

  • Page 53: Initiating Sleep

    Initiating Sleep CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. Press fn+f5 to initiate Sleep. When Sleep is initiated, your information is stored in system memory, the screen is cleared, and power is conserved. While the computer is in the Sleep state, the power lights blink. The computer must be on before you can initiate Sleep.

  • Page 54: Playing, Pausing Or Resuming An Audio Cd Or A Dvd

    Playing, pausing or resuming an audio CD or a DVD fn+f9 hotkey functions only when an audio CD or a DVD is inserted: ● If the audio CD or the DVD is not playing, press ● If the audio CD or the DVD is playing, press Stopping an audio CD or a DVD Press fn+f10...

  • Page 55: Using Keypads

    Using keypads The computer has an embedded numeric keypad and also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. Component Num lock light num lk Embedded numeric keypad Description Enables/disables the embedded numeric keypad when pressed in combination with the num lk key.

  • Page 56: Using The Embedded Numeric Keypad

    Using the embedded numeric keypad The 15 keys of the embedded numeric keypad can be used like the keys on an external keypad. When the embedded numeric keypad is turned on, each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

  • Page 57: Cleaning The Touchpad And Keyboard

    Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.

  • Page 58: Multimedia

    Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. Your computer includes the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●...

  • Page 59: Identifying Your Multimedia Components

    Identifying your multimedia components The following illustration and table describe the multimedia features of the computer. Component Internal digital dual-array microphones (2) Webcam light Webcam Speakers (2) TV antenna/cable jack (select models only) Audio-out (headphone) jacks (2) Audio-in (microphone) jack Description Record sound.

  • Page 60: Using The Mediasmart Button (Select Models Only)

    The function of the MediaSmart button varies by model and installed software. With this button, you can watch movies, listen to music, and view pictures. Pressing the MediaSmart button launches the HP MediaSmart program. NOTE: If the computer has been set up to require a logon password, you may be asked to log on to Windows.

  • Page 61: Adjusting The Volume

    Adjusting the volume You can adjust the volume using the following controls: ● Computer volume buttons (select models only): ◦ To mute or restore volume, press the mute button (1). ◦ To decrease volume, slide your finger across the volume scroll zone from right to left, or press the volume down button (2).

  • Page 62: Using The Media Activity Hotkeys

    Using the media activity hotkeys A media activity hotkey is a combination of the ● When an audio CD or a DVD is not playing, press ● When an audio CD or a DVD is playing, use the following hotkeys: ◦...

  • Page 63: Multimedia Software

    DVD movies. You can also play and sing along with karaoke CDs and view and record live TV (select models only). MediaSmart includes the following features: ● Internet TV—Classic oldies, a range of TV shows and channels, as well as the HP-TV channel streamed in full-screen to computers with an Internet connection. ●...

  • Page 64: Audio

    Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphone or connect an external microphone ● Download music from the Internet ●...

  • Page 65: Video

    NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware and Sound > Sound. Video Your computer enables you to use a variety of video features: ●...

  • Page 66: Connecting An Hdmi Device

    Connecting an HDMI device The computer includes an HDMI (High Definition Multimedia Interface) port. The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. The computer can support one HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported external display.

  • Page 67: Configuring Audio For Hdmi

    Configuring audio for HDMI To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on your computer. Then configure the default audio playback device as follows: Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices.

  • Page 68: Watching Tv (Select Models Only)

    To view live television, follow these steps: Press the TV button on the HP Media Remote Control to open the MediaSmart TV mode. Use the arrow keys to select the source name, and then press the OK button. The TV broadcast begins to play in the preview window.

  • Page 69: Webcam

    Your computer includes an integrated webcam, located at the top of the display. The webcam is an input device that allows you to capture and share video. To use the webcam, click the HP MediaSmart icon on the desktop, select the video icon on the MediaSmart SmartMenu, and then click Webcam.

  • Page 70: Troubleshooting

    Troubleshooting The following sections describe several common issues and resolutions. The optical disc tray does not open for removal of a CD, DVD, or BD Insert the end of a paper clip (1) into the release access in the front bezel of the drive. Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it stops.

  • Page 71: The Computer Does Not Detect The Optical Drive

    The computer does not detect the optical drive If Windows does not detect an installed device, the device driver software may be missing or corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the Device Manager utility.

  • Page 72: A Disc Does Not Play

    A disc does not play ● Save your work and close all open programs before playing a CD or a DVD. ● Log off the Internet before playing a CD or a DVD. ● Be sure that you insert the disc properly. ●...

  • Page 73: A Dvd Movie Stops, Skips, Or Plays Erratically

    A DVD movie stops, skips, or plays erratically ● Clean the disc. ● Conserve system resources by trying the following suggestions: ◦ Log off the Internet. ◦ Change the color properties of the desktop: 1. Right-click on a blank area of the computer desktop, and select Screen resolution. 2.

  • Page 74: A Dvd Playing In Windows Media Player Produces No Sound Or Display

    A DVD playing in Windows Media Player produces no sound or display Use DVD Play to play a DVD. DVD Play is installed on the computer, and is also available from the HP Web site at http://www.hp.com. A device driver must be reinstalled Remove any discs from the optical drive.

  • Page 75: Obtaining The Latest Hp Device Drivers

    Obtaining the latest HP device drivers Open your Web browser, go to http://www.hp.com/support, and select your country or region. Click the option for software and driver downloads, type your computer model number in the search box, and then press enter.

  • Page 76: Hp Mobile Remote Control (Select Models Only)

    To access the user guides, select Start > Help and Support > User Guides. ● Other remote control buttons provide functions that are not duplicated by computer buttons or preset hotkeys. Chapter 6 HP Mobile Remote Control (Select Models Only)

  • Page 77: Button Quick Reference

    Button quick reference This section provides information on the button functions of the remote control. NOTE: The position of the buttons may vary, depending on your remote control model. Button Power MediaSmart Switch screens Windows Media Center Channel/page up Stop Rewind Function ●...
  • Page 78 Next Left Right Back Down Chapter 6 HP Mobile Remote Control (Select Models Only) Function ● When media is not playing, press the button to play the selected media. ● When media is playing, press the button to pause the media.
  • Page 79 Button Function Settings Press to display system information. The button may also be used to display settings menus for some multimedia software. Volume down Press the button to decrease speaker volume. ● Mute ● Volume up Press the button to increase speaker volume. Press the button to mute speaker volume.

  • Page 80: Inserting Or Replacing The Battery

    With the positive side of the battery facing up, insert the battery into the compartment (1). Align the battery compartment cover (2) with the battery compartment and press down to close the cover (3). Chapter 6 HP Mobile Remote Control (Select Models Only)

  • Page 81: Troubleshooting

    Troubleshooting Try the following solutions if your remote control does not function properly: ● Be sure that you have a clear line of sight from the remote control to the infrared port on the computer or optional docking device. ● Be sure that you are within range of the infrared port on the computer or optional docking device.

  • Page 82: Hp Media Remote Control (Select Models Only)

    Things to remember: ● The remote control operates within the Windows® operating system, within HP MediaSmart. Button functions may vary, depending on the active program. NOTE: For information on using MediaSmart, refer to the MediaSmart software Help.

  • Page 83: Button Quick Reference

    Button quick reference This section provides information on the functions of the remote control buttons. NOTE: The position of the buttons may vary, depending on your remote control model. Button Power Recorded TV Arrows, OK Guide Back Mute Volume up Volume down Function ●...
  • Page 84 Snapshot Zoom MediaSmart Live TV Chapter 7 HP Media Remote Control (Select Models Only) Function Press the button to jump from one area, menu, or button to the previous one. ● When media is not playing, press the button to play the selected media.
  • Page 85 Button Function NOTE: ● ● NOTE: to log on to Windows. Teletext NOTE: Enables Teletext, when available, during Live TV. NOTE: NOTE: Opens Teletext button links marked in red on the Teletext screen. Green NOTE: Opens Teletext button links marked in green on the Teletext screen. Yellow NOTE: Opens Teletext button links marked in yellow on the Teletext screen.
  • Page 86 Button Fast-forward Enter Chapter 7 HP Media Remote Control (Select Models Only) Function ● Press the button to fast- forward the selected media. NOTE: The button does not work with some media files. ● Press the fast-forward button and then press the play button to activate play.

  • Page 87: Inserting Or Replacing The Battery

    Inserting or replacing the battery WARNING! Dispose of used batteries according to the instructions in the Regulatory, Safety and Environmental Notices located in Help and Support. To access the notices, select Start > Help and Support > User Guides. To insert or replace the battery in the remote control, follow these instructions: On the back of the remote control, slide the battery compartment cover in the direction of the arrow (1), and then lift the cover to remove it (2).

  • Page 88: Troubleshooting

    Be sure that the battery is properly installed and has a charge. Replace the battery if necessary. ● Be sure that you are using the remote control with a supported computer or optional docking device. Chapter 7 HP Media Remote Control (Select Models Only)

  • Page 89: Power Management

    Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation.

  • Page 90: Initiating And Exiting Hibernation

    ● Press a key on the keyboard or button on the remote control. ● Activate the TouchPad. When the computer exits Sleep, the power lights turn on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.

  • Page 91: Using Power Plans

    Using power plans A power plan is a collection of system settings that manages how the computer uses power. Power plans can help you conserve power or maximize performance. You can change power plan settings or create your own power plan. Viewing the current power plan Click the battery meter icon in the notification area, at the far right of the taskbar.

  • Page 92: Switching Between Graphics Modes (Select Models Only)

    Switching between graphics modes (select models only) Your computer is equipped with ATI™ Switchable Graphics technology and has two modes for processing graphics. When you switch from AC power to battery power, the computer can conserve battery power by switching from ATI Mobility Radeon™ Premium graphics to Intel Similarly, when you switch from battery power to AC power, the computer can switch back to the high- performance graphics mode.

  • Page 93: Using External Ac Power

    External AC power is supplied through one of the following devices: WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. ● Approved AC adapter ●...

  • Page 94: Connecting The Ac Adapter

    Connecting the AC adapter WARNING! To reduce the risk of electric shock or damage to the equipment: Plug the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer).

  • Page 95: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer will not turn on. ● The display does not turn on. ● The power light is off. To test the AC adapter: Remove the battery from the computer.

  • Page 96: Using Battery Power

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.

  • Page 97: Displaying The Remaining Battery Charge

    Displaying the remaining battery charge Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar. ▲ Inserting or removing the battery CAUTION: Removing a battery that is the sole power source can cause loss of information. To prevent loss of information, initiate Hibernation or shut down the computer through Windows before removing the battery.

  • Page 98: Charging A Battery

    Pivot the battery (2) upward and remove the battery from the computer (3). Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, an optional expansion product, or an optional docking device.

  • Page 99: Maximizing Battery Discharge Time

    Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power. Maximum discharge time gradually shortens, as the battery storage capacity naturally degrades. Tips for maximizing battery discharge time: ● Lower the brightness on the display. ●...

  • Page 100: Resolving A Low Battery Level

    Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available Connect one of the following devices: ▲...

  • Page 101: Calibrating A Battery

    Calibrating a battery Calibrate a battery under the following conditions: ● When battery charge displays seem inaccurate ● When you observe a significant change in battery run time Even if a battery is heavily used, it should not need to be calibrated more than once a month. It is also not necessary to calibrate a new battery.

  • Page 102: Step 3: Discharge The Battery

    Step 3: Discharge the battery The computer must remain on while the battery is being discharged. The battery can discharge whether or not you are using the computer, but the battery will discharge faster while you are using it. ● If you plan to leave the computer unattended during the discharge, save your information before beginning the discharge procedure.

  • Page 103: Conserving Battery Power

    Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when the battery storage capacity has reached a ”weak” condition. A message refers you to the HP Web site for more information about ordering a replacement battery. If the battery is possibly covered by an HP warranty, instructions include a warranty ID.

  • Page 104: Shutting Down The Computer

    Shutting down the computer CAUTION: Unsaved information will be lost when the computer is shut down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ●...

  • Page 105: Drives

    Drives Handling drives Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 106: Optical Drive

    Optical drive Your computer includes an optical drive that expands the functionality of the computer. Identify what kind of device is installed in your computer to see its capabilities. The optical drive allows you to read data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, then you can also watch high-definition video from disc.

  • Page 107: Using Optical Discs

    Using optical discs An optical drive supports optical discs. Your optical drive can read standard CD and DVD discs, and if it is a Blu-ray Disc ROM Drive, it can also read Blu-ray Discs (BDs). These discs store information, such as music, photos, and movies. DVDs have a larger storage capacity than CDs, and BDs have the largest capacity of all.

  • Page 108: Selecting The Right Disc

    Selecting the right disc An optical drive supports optical discs (CDs, DVDs, and BDs). CDs, used to store digital data, are also used for commercial audio recordings and are convenient for your personal storage needs. DVDs and BDs are used primarily for movies, software, and data backup purposes. DVDs and BDs are the same form factor as CDs, but DVDs have 6 to 7 times the storage capacity of CDs, and BDs have 5 to 6 times the storage capacity of DVDs.

  • Page 109: Lightscribe Dvd+R Discs

    LightScribe DVD+R discs Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive and LightScribe software, you can write data to the disc and then add a designer label to the outside of the disc.

  • Page 110: Configuring Autoplay

    Configuring AutoPlay Select Start > Default Programs > Change AutoPlay settings. Confirm that the Use AutoPlay for all media and devices check box at the upper left of the computer screen is selected. Click Choose a default, and then select one of the available options for each media type listed. Click Save.

  • Page 111: Observing The Copyright Warning

    Observing the copyright warning It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright- protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. CAUTION: To prevent loss of information or damage to a disc, observe the following guidelines: Before writing to a disc, connect the computer to a reliable external power source.

  • Page 112: Creating (Burning) A Cd Or Dvd

    Creating (burning) a CD or DVD If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such as Windows Media Player or CyberLink Power2Go to burn data and audio files, including MP3 and WAV music files. To burn video files to a CD or DVD, use MyDVD. Observe the following guidelines when burning a CD or DVD: ●...

  • Page 113: Removing An Optical Disc (Cd, Dvd, Or Bd)

    Removing an optical disc (CD, DVD, or BD) Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.

  • Page 114: Using External Drives

    Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer or on an optional docking device or optional expansion product. USB drives include the following types: ●...

  • Page 115: Improving Hard Drive Performance

    HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 116: Using Hp Protectsmart Hard Drive Protection (Select Models Only)

    ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP ProtectSmart Hard Drive Protection returns the hard drive to normal operation.

  • Page 117: Using Hp Protectsmart Hard Drive Protection Software

    ● Determine whether a drive in the system is supported. To open the software and change settings, follow these steps: In Mobility Center, click the hard drive icon to open the HP ProtectSmart Hard Drive Protection window. – or –...

  • Page 118: Replacing The Hard Drive

    Replacing the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.
  • Page 119 Remove the 3 hard drive screws. Pull the hard drive tab to the left (1), and then lift the hard drive away from the computer (2). To install a hard drive: Insert the hard drive into the hard drive bay (1). Replacing the hard drive 107...
  • Page 120 Slide the hard drive to the right until it snaps into place (2). Replace the 3 hard drive screws. Align the tabs (1) on the hard drive cover with the notches on the computer. Close the cover (2). 108 Chapter 9 Drives...
  • Page 121 Tighten the hard drive cover screws (3). Replacing the hard drive 109...

  • Page 122: Replacing A Drive In The Smartbay

    Replacing a drive in the SmartBay The SmartBay can hold either an optical drive or a hard drive. CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the drive from the SmartBay. Do not remove the drive while the computer is on, in the Sleep state, or in Hibernation.
  • Page 123 Remove the drive from the SmartBay. To insert a drive in the SmartBay: Insert the drive into the SmartBay and push in until it snaps into place. ▲ Replacing a drive in the SmartBay 111...

  • Page 124: 10 External Devices

    10 External devices Using a USB device A USB port connects an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub, to the computer or to an optional expansion product. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.

  • Page 125: Removing A Usb Device

    Removing a USB device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove a USB device. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To remove a USB device: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.

  • Page 126: Using An Esata Device

    Using an eSATA device An eSATA port connects an optional high-performance eSATA component, such as an eSATA external hard drive. Some eSATA devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. NOTE: The eSATA port also supports an optional USB device.

  • Page 127: Removing An Esata Device

    Removing an eSATA device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove an eSATA device. CAUTION: To prevent damage to an eSATA connector, do not pull on the cable to remove the eSATA device.

  • Page 128: 11 External Media Cards

    11 External media cards Using Digital Media Slot cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The Digital Media Slot supports the following digital card formats: ●...

  • Page 129: Removing A Digital Card

    Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. To remove a digital card: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.

  • Page 130: Using Expresscards

    Using ExpressCards An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot. Like standard PC Cards, ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring an ExpressCard Install only the software required for your device.
  • Page 131 Insert the card into the ExpressCard slot, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. NOTE: The first time you insert an ExpressCard, the "Installing device driver software" message is displayed in the notification area, at the far right of the taskbar.

  • Page 132: Removing An Expresscard

    Removing an ExpressCard CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. Save your information and close all programs associated with the ExpressCard. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. To remove an ExpressCard: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.

  • Page 133: 12 Memory Modules

    12 Memory modules The computer has one memory module compartment, which is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
  • Page 134 Lift the memory module compartment cover (2) away from the computer. If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: edges only.
  • Page 135 CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module, and do not bend the memory module. Align the notched edge (1) of the memory module with the tab in the memory module slot. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated.
  • Page 136 Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. 124 Chapter 12 Memory modules...

  • Page 137: 13 Security

    13 Security Protecting the computer Standard security features provided by the Windows Utility can protect your personal settings and data from a variety of risks. Follow the procedures in this guide to use the following features: ● Passwords ● Antivirus software ●...

  • Page 138: Using Passwords

    Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Setup Utility preinstalled on the computer. CAUTION: To prevent being locked out of the computer, record each password you set.

  • Page 139: Setting Passwords In Setup Utility

    Setting passwords in Setup Utility Password Administrator password* Power-on password* *For details about each of these passwords, refer to the following topics. Administrator password Your administrator password protects the configuration settings and system identification information in Setup Utility. After this password is set, you must enter it each time you access Setup Utility. Your administrator password is not interchangeable with an administrator password set in Windows, nor is it displayed as it is set, entered, changed, or deleted.

  • Page 140: Entering An Administrator Password

    Your changes go into effect when the computer restarts. Entering an administrator password At the Enter Password prompt, type your administrator password, and then press enter. After 3 unsuccessful attempts to enter the administrator password, you must restart the computer and try again. Power-on password Your power-on password prevents unauthorized use of the computer.

  • Page 141: Using Antivirus Software

    Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.

  • Page 142: Installing Critical Security Updates

    Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.

  • Page 143: Using The Fingerprint Reader (Select Models Only)

    Using the fingerprint reader (select models only) NOTE: The location of the fingerprint reader varies by computer model. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ●...

  • Page 144: Registering Fingerprints

    Registering fingerprints A fingerprint reader allows you to log on to Windows using a fingerprint that you have registered using DigitalPersona Personal software, instead of using a Windows password. To register one or more fingerprints, follow these steps: In Windows, click the DigitalPersona Personal icon in the notification area, at the far right of the taskbar.

  • Page 145: Using Your Registered Fingerprint To Log On To Windows

    Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint, follow these steps: Immediately after you have registered your fingerprints, restart Windows. Swipe any of your registered fingers to log on to Windows. Using the fingerprint reader (select models only) 133...

  • Page 146: Appendix A Setup Utility (Bios)

    Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows ® operating system is not working. NOTE: The fingerprint reader (select models only) cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 147: Using Setup Utility

    Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer.

  • Page 148: Displaying System Information

    Displaying system information You can use Setup Utility to view such information as the system time and date and information that identifies the computer. The following procedure explains how to do this. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. Open Setup Utility by turning on or restarting the computer.

  • Page 149: Exiting Setup Utility

    Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press arrow keys to select Exit > Exit Saving Changes, and then press enter. ●...

  • Page 150: System Configuration Menu

    (0, 5, 10, 15, 20). ● HP QuickWeb—Enable/disable the HP QuickWeb Boot Menu during POST. ◦ Delay to boot Windows—Set the delay for the HP QuickWeb Boot Menu to 2, 3, 5, 10, 15, or 30 seconds. ● CD-ROM Boot―Enable/disable boot from CD-ROM. ●...

  • Page 151: Appendix B Software Updates

    Software updates Updated versions of the software provided with your computer may be available on the HP Web site. Most software and BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 152: Updating The Bios

    Updating the BIOS To update the BIOS, first determine what BIOS version you currently have and then download and install the new BIOS. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

  • Page 153: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. To download a BIOS update: Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain > Software Updates.

  • Page 154: Updating Programs And Drivers

    To download and install software other than a BIOS update, follow these steps: To use the HP Web site: Open your Web browser, go to http://www.hp.com/support, and select your country or region. Click the option for software and driver downloads, type your computer model number in the Search box, and then press enter.

  • Page 155: Appendix C Backup And Recovery

    Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 156: Creating Recovery Discs

    Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 157: Backing Up Your Information

    Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.

  • Page 158: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 159: Using System Restore Points

    Using system restore points When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to your system.

  • Page 160: Performing A Recovery

    NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 161: Index

    Index Symbols/Numerics 1394 Power Saving 138 AC adapter connecting 82 identifying 15 testing 83 administrator password creating 127 entering 128 managing 127 airport security devices 93 antennas 14 antivirus software 129 applications key, Windows 8 arrow buttons 71 audio devices, connecting external 52 audio features 52 audio functions, checking 52...
  • Page 162 74 full system recovery 143 function keys, identifying 8, 38 graphics modes, switching 80 guide button 71 hard drive HP ProtectSmart Hard Drive Protection 104 installing 107 removing 106 replacing 106 hard drive bay, identifying 13 hard drive self test 138...
  • Page 163 Web browser 40 switching screen image 40 using 38 HP Connection Manager software 20 HP Mobile Broadband Module 24, 25 HP ProtectSmart Hard Drive Protection 104 HP QuickWeb Setup Utility 138 using 1 hubs 112 icons Connection Manager 18...
  • Page 164 modem approval label 16 modem cable connecting 31 country-specific cable adapter 32 noise suppression circuitry 31 modem software setting/adding location 32 travel connection problems 34 monitor port, external 12 monitor, connecting 53 mouse, external connecting 37 setting preferences 37 multimedia components, identifying 47 multimedia software 51 mute button 67, 71...
  • Page 165 72 software antivirus 129 critical updates 130 Disk Cleanup 103 Disk Defragmenter 103 firewall 129 HP Connection Manager 20 MediaSmart 51 multimedia 51 Windows Media Player 51 Wireless Assistant 19 WWAN 20 solid-state drive (SSD) 143, speakers, identifying 7, 47...
  • Page 166 WLAN module 13 writable media 77 WWAN module 13, 24 WWAN software 20 zoom button 72 154 Index...

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