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HP Pavilion DM4-1050 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dm4 Entertainment PC
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  • Page 1 HP Pavilion dm4 Entertainment PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 MSG revision history Revision Publication date August 2010 November 2010 Description ● Updated commodities in the following location: ● Updated bottom components illustration in the following location: components on page ● Updated the component replacement procedures for the hard drive in the following location: Hard drive on page ●...
  • Page 4 MSG revision history...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 6 Identifying the hardware ... 6 Top components ... 7 TouchPad ... 7 Lights ... 8 Power button and fingerprint reader ... 9 Keys ... 10 Front components ... 11 Right-side components ...
  • Page 8 Grounding guidelines ... 40 Component replacement procedures ... 43 Serial number ... 43 Computer feet ... 44 Battery ... 45 SIM ... 46 Memory module ... 47 RTC battery ... 49 WLAN module ... 50 WWAN module ... 55 Hard drive ... 57 Optical drive ...
  • Page 9 6 Specifications ... 97 Computer specifications ... 97 35.56-cm (14.0-in) display specifications ... 98 Hard drive specifications ... 99 DVD±RW SuperMulti Double-Layer Drive specifications ... 100 System resource specifications ... 101 7 Backup and recovery ... 102 Creating recovery discs ... 103 Backing up your information ...

  • Page 11: Product Description

    Category Product Name Processors Chipset Graphics Description HP Pavilion dm4 Entertainment PC Intel® Core™ i7 processor 640M, 2.80-GHz (SC turbo up to 3.33 GHz), 4-MB L3 cache 620M, 2.66-GHz (SC turbo up to 3.33 GHz), 4-MB L3 cache Intel Core i5 processors 580M, 2.66-GHz (SC turbo up to 3.33 GHz), 3-MB...
  • Page 12 Panel Memory Hard drives Optical drives Chapter 1 Product description ATI Mobility Radeon™ HD5470 with 512-MB of dedicated video memory (128-MB×16 DDR3, 800- MHz) Intel HD Graphics with shared video memory (memory size is dynamic change) Unified Memory Architecture (UMA 35.56-cm (14.0-in) HD LED BrightView (1366 x 768 resolution) 16:9 ultra wide aspect ratio...
  • Page 13 Camera HP TrueVision Low light, fixed (no tilt), activity LED 640 × 480 by 24 frames per second Microphone One microphone, digital Noise suppression Audio Dolby Advanced Audio, HD audio Supports Microsoft Premium requirements Altec Lansing speakers Ethernet Integrated 10/100/1000 network interface card...
  • Page 14 Keyboard/pointing devices Power requirements Security Operating system Serviceability Chapter 1 Product description Hot plug/unplug and auto detect for wide-aspect or standard-aspect video HDMI v1.3 supporting up to 1080p, 1920 x 1200 @ 60 Hz DVI mode USB 2.0 (3) RJ-45 Audio-in (microphone) Audio-out (headphone) Smart-pin AC adapter plug...
  • Page 15 Mini-card device √ √ √ √...

  • Page 16: External Component Identification

    External component identification Identifying the hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: Select Start >...

  • Page 17: Top Components

    Top components TouchPad Component TouchPad on/off button TouchPad zone* Left TouchPad button* Right TouchPad button* *This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers. Then, right-click the icon representing your device, and select Mouse settings. Description Turns the TouchPad on and off.

  • Page 18: Lights

    Lights Component Power light Mute light Wireless light Caps lock light TouchPad light Fingerprint reader light Chapter 2 External component identification Description ● White: Power is on. ● Blinking White: The computer is in the Sleep state. NOTE: Another power light is located on the left side of the computer. Amber: Speaker sound is off.

  • Page 19: Power Button And Fingerprint Reader

    Power button and fingerprint reader Component Power button* Fingerprint reader *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Description ● When the computer is off, press the button to turn on the computer.

  • Page 20: Keys

    Keys Component Windows logo key Windows applications key Action keys Chapter 2 External component identification Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer.

  • Page 21: Front Components

    Front components Component Digital Media Slot Speakers (2) Right-side components Component Optical drive light Optical drive USB ports (2) Description Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ●...

  • Page 22: Left-Side Components

    Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. ● White: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.
  • Page 23 Component Power light Vents (3) RJ-45 (network) lights RJ-45 (network) jack (10) HDMI port (11) Combo eSATA/USB port Description ● On: Power is on. ● Blinking: The computer is in the Sleep state. NOTE: Another power light is located next to the power button.

  • Page 24: Display Components

    Display components Component Internal display switch Webcam light Webcam Internal microphone Chapter 2 External component identification Description Turns off the display if the display is closed while the power is on. White: The webcam is in use. Records video and captures still photographs. Record sound.

  • Page 25: Bottom Components

    Bottom components Component Battery bay Battery release latch Vents (6) Hard drive bay Memory/Wireless module compartment Description Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 26: Wireless Antennas

    Wireless antennas On select computer models, at least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. Component WLAN antennas (2)* WWAN antennas (2)* *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 27: Additional Hardware Components

    Additional hardware components Component Power cord* AC adapter Battery* *Batteries and power cords vary in appearance by region and country. Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not plugged into external power.

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 29: Computer Major Components

    Computer major components Computer major components...
  • Page 30 Item Description 35.56 cm (14.0-in), WXGA, HD, BrightView display assembly NOTE: Display assembly components on page 27 internal component spare part information. For use in models equipped with WWAN For use in models not equipped with WWAN Keyboards For use in Brazil For use in English and French Canada For use in Europe, the Middle East, and Asia For use in France...
  • Page 31 NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608227-001. (13) HP un2420 Broadband Module (WWAN) (14) WLAN modules Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US...
  • Page 32 Item Description Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea,...
  • Page 33 Item Description Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter For use in Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,...
  • Page 34 Item Description Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros,...
  • Page 35 Item Description Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa...
  • Page 36 Item Description 640-GB, 5400 RPM (replaces 608219-001) 640-GB, 5400 RPM (replaced by 603785-001) 640-GB, 7200 RPM 500-GB, 7200 RPM 320-GB, 7200 RPM 250-GB, 7200 RPM 160-GB solid-state drive (19) DVD±RW SuperMulti DL Drive (12.7 mm optical drive, fixed) Chapter 3 Illustrated parts catalog Spare part number 603785-001 608219-001...

  • Page 37: Display Assembly Components

    Display assembly components Item Description Display bezel Webcam module Display panel, Brightview, high-definition, 35.56 cm (14.0-in) (includes display panel cable) For use in models without WWAN For use in models with WWAN Spare part number 608209-001 615744-001 608206-001 613666-001 Display assembly components...

  • Page 38: Plastics Kit

    Item Description Display hinge cover (4a) Webcam cable (4b) Antennas and cables Display hinge cover Display bracket Display back cover Display Screw Kit (not illustrated; includes screws and screw covers) Display cable kit (not illustrated) Display cable kit for models equipped with WWAN (not illustrated) Plastics Kit Item Description...

  • Page 39: Mass Storage Devices

    Mass storage devices Item Description Optical drive (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive Hard drive (include hard drive bracket) NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608227-001. 750-GB, 5400 RPM (replaces 622394-001 ) 750-GB, 5400 RPM (replaced by 603787-001) 750-GB, 7200 RPM 640-GB, 7200 RPM...

  • Page 40: Miscellaneous Parts

    Miscellaneous parts Description AC adapters 90-W Smart AC adapter with power factor correction (PFC), RC/V 3W 90-W AC adapter with power factor correction (PFC), RC/V EM 3W 65-W Smart AC adapter, RC/V 3W 65-W Smart AC adapter with power factor correction (PFC), RC/V EM 3W Power cord, AC, 3 wire, black, 1.83-m For use in Argentina For use in Australia...

  • Page 41: Sequential Part Number Listing

    Power cord, AC, 3-pin, black,1.83-m, for use in South Korea 490371-D01 Power cord, AC, 3-pin, black,1.83-m, for use in Argentina 490371-D61 Power cord, AC, 3-pin, black,1.83-m, for use in India 531993-001 HP un2420 Broadband Module (WWAN) 537921-001 Bluetooth module without cable Spare part number 608228-001 608234-001...
  • Page 42 Spare part Description number 580101-001 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands 580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central...
  • Page 43 Spare part Description number 593530-001 Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland,...
  • Page 44 Spare part Description number 600370-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica,...
  • Page 45 Spare part Description number 608206-001 35.56 cm (14.0-in) display panel, high definition, Brightview for use in models without WWAN 608207-001 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models not equipped with WWAN 608208-001 Display enclosure 608209-001 Display bezel 608210-001 Display hinge cover 608211-001...
  • Page 46 Spare part Description number 608223-001 Base enclosure 608224-001 Top cover (includes Touchpad and bracket, button board, and cable) 608225-001 Fingerprint reader board 608226-001 Power button board (includes cable) 608227-001 Misc Cable Kit (includes Bluetooth module cable and hard drive cable) 608228-001 Rubber feet 608229-001...
  • Page 47 Spare part Description number 630284-001 Display cable kit for models equipped with WWAN 630713-001 System board for use in models equipped with 512 MB of HD6370 discrete graphics memory 630714-001 System board for use in models equipped with 1 GB of HD6370 discrete graphics memory 633252-001 750-GB, 7200 RPM hard drive 633863-001...

  • Page 48: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 49: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 50: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 51: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 52: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 53: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 54: Computer Feet

    Computer feet Description Rubber Feet Kit The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures Spare part number 608228-001...

  • Page 55: Battery

    Battery Description 9-cell, 93-WH (2.80-Ah) Li-ion 6-cell, 55-WH (2.55Ah) Li-ion 6-cell, 62-WH (2.80-Ah) Li-ion Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 57: Memory Module

    Memory module Description 4096-MB, PC3 10600, 1333-MHz 2048-MB, PC3 10600, 1333-MHz 1024-MB, PC3 10600, 1333-MHz Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...

  • Page 59: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 60: Wlan Module

    WLAN module NOTE: The WLAN module and the WWAN module are not interchangeable. Description Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso,...
  • Page 61 Description Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter For use in Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,...
  • Page 62 Description Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic,...
  • Page 63 Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 64 Remove the WLAN module (3) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 65: Wwan Module

    The WWAN module and the WLAN module are not interchangeable. Description HP un2420 Broadband Module (WWAN) Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Remove the WWAN module (3) by pulling it away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the WWAN module slot. Reverse the above procedure to install the WWAN module. Chapter 4 Removal and replacement procedures...

  • Page 67: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608227-001. Description 750-GB, 7200 RPM 750-GB, 5400 RPM (replaces 622394-001) 750-GB, 5400 RPM (replaced by 603787-001) 640-GB, 7200 RPM 640-GB, 5400 RPM (replaces 608219-001) 640-GB, 5400 RPM (replaced by 603785-001)
  • Page 68 Lift the cover up at an angle (2) and remove it (3). The hard drive cover is included in the plastics kit, spare part number 608233-001. Disconnect the hard drive cable from the system board (1). Lift the hard drive out of the hard drive bay (2). If it is necessary to replace the hard drive bracket (also called the protective cover), disconnect the hard drive cable (1) from the hard drive.
  • Page 69 Remove the four Phillips PM3.0×3.0 screws (2) and cover (3) only If the hard drive does not already have these components preassembled. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 70: Optical Drive

    Optical drive Description DVD±RW SuperMulti DL Drive Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 71 Firmly pull outward on the open tray (2) until the drive slides out. Press the bezel release button (1), lift the bezel at an angle (2), and remove the bezel (3). If it is necessary to replace the optical drive bracket, position the optical drive with the optical drive bracket toward you.

  • Page 72: Keyboard

    Reverse the above procedure to reassemble and install the optical drive. Keyboard Description Keyboard for use in Brazil Keyboard for use in English and French Canada Keyboard for use in Europe, the Middle East, and Asia Keyboard for use in France Keyboard for use in Germany Keyboard for use in Japan Keyboard for use in Latin America...
  • Page 73 Remove the keyboard: Turn the computer upside down with the front toward you. Remove the two Phillips PM2.5×6.5 screws that secure the keyboard to the computer. Turn the computer right-side up with the front toward you. Open the computer as far as possible. Release the top edge of the keyboard by lifting it up to disengage the keyboard from the tabs on the top cover (1).

  • Page 74: Top Cover

    Top cover Description Top cover (includes Touchpad and bracket, button board, and cable) Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 75 Remove the six Phillips PM2.0x2.0 broadhead screws that secure the top cover to the base enclosure. Turn the computer right-side up with the front toward you. Open the computer as far as possible. Remove the four Phillips PM2.0×4.0 screws that secure the top cover to the base enclosure, and then disengage the top cover from the base enclosure and lift the top cover up enough to gain access to the cables.
  • Page 76 Release the ZIF connector to which the TouchPad button board cable is connected and disconnect the cable from the system board (2). Release the ZIF connector to which the fingerprint reader board cable is connected and disconnect the cable from the system board (3). Remove the top cover from the base enclosure.

  • Page 77: Fingerprint Reader Board

    Fingerprint reader board Description Fingerprint reader board Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 78 Remove the fingerprint reader board (4) from the top cover. Reverse the above procedure to install the fingerprint reader board. NOTE: To reinstall, place the board into the slot, and then place the bracket over it by setting the right side of bracket into the slots. Then replace the screw. Chapter 4 Removal and replacement procedures...

  • Page 79: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: Display Assembly

    Remove the power button board (2). Reverse the above procedure to install the power button board. Display assembly Description 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models equipped with WWAN 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models not equipped with WWAN Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 81 Optical drive (see Optical drive on page Top cover (see Top cover on page Remove the display assembly: Turn the computer display-side up, with the front toward you. Open the display as far as possible. Disconnect the display panel cable (1) from the system board. Remove the four black Phillips PM2.5×6.5 screws (2) that secure the display assembly to the computer.
  • Page 82 If it is necessary to remove the display brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure the brackets to base enclosure, and the remove the brackets (2). If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws.
  • Page 83 Remove the display bezel (4). The display bezel is available using spare part number 608209-001. If it is necessary to replace the webcam module, lift the webcam from the double-sided tape on the display back cover (1), disconnect the webcam cable (2) from the module, and remove the webcam.
  • Page 84 Remove the cable from the routing path (2) along the bottom of the enclosure, disconnect the display panel cable from the HP logo light cable (3), and then lift the panel from the enclosure (4). The display panel is available using the spare part number 608206-001 for models without WWAN and 613666-001 for models with WWAN.
  • Page 85 The display cable is available in the Display Cable Kit, spare part number 608211-001. If it is necessary to replace the display bracket and hinges, remove the two Phillips PM2.5×5.0 screws (1) that secure the brackets to the display. Remove the display hinges (2) from the display. The display bracket and hinge set is available using spare part number 608214-001.

  • Page 86: Usb Board

    USB board Description USB board (includes cable) Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 87: Power Connector Cable

    Lift the USB board straight up (3) to remove it from the computer. Reverse this procedure to install the USB board. NOTE: When reinstalling note that the screw goes into the upper hole. Power connector cable Description Power connector cable (includes cable and connector) Before removing the power connector cable, follow these steps: Shut down the computer.
  • Page 88 Top cover (see USB board (see Remove the power connector cable: Turn the computer upright with the right side toward you. Disconnect the power connector cable (1) from the system board. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector cable to the base enclosure.

  • Page 89: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608227-001. Description Bluetooth module Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 90 Remove the Bluetooth module and cable from the slot in the base enclosure (3), while noting the cable routing path atop the speaker (4). Reverse the above procedure to install the Bluetooth module. Chapter 4 Removal and replacement procedures...

  • Page 91: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 92 Lift the speaker assembly straight up (3) to remove it from the base enclosure. Reverse this procedure to install the speaker assembly. Chapter 4 Removal and replacement procedures...

  • Page 93: System Board

    System board NOTE: All system board kits include replacement thermal material. Description System board for use in models with 1 GB of HD5450 discrete graphics memory System board for use in models with 512 MB of HD5450 discrete graphics memory System board for use in HM55 models with 512 MB of HD5470 discrete graphics memory System board for use in HM55 models with 1 GB of HD5470 discrete graphics memory System board for use in HM55 models with 512 MB of HD6370 discrete graphics memory...
  • Page 94 Optical drive (see Keyboard (see Top cover (see Speaker assembly (see Display assembly (see USB board (see Power connector cable (see Turn the computer upright with the left side toward you. Remove the three Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Loosen the captive screw in the fan sink that secures the system board (2).

  • Page 95: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: All fan/heat sink assembly kits include replacement thermal material. Description Fan/heat sink assembly for use in models with UMA graphics Fan/heat sink assembly for use in models with discrete graphics NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer.
  • Page 96 NOTE: Steps 1 through 4 apply to computers with discrete subsystem memory on the system board. Steps 5 through 7 apply to computers with UMA subsystem memory. Turn the system board upside down. Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the six Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board.
  • Page 97 Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly (1), (3) and the processor (2) and graphics processor (3) on the system board each time the fan/ heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled.
  • Page 98 Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 99 Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surface of the processor component (1) and the fan/heat sink assembly (2) each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits.

  • Page 100: Processor

    Processor NOTE: All processor spare part kits include thermal material. Description Intel Core i7 640M Dual Core processor, 2.80-GHz (SC turbo up to 3.33-GHz), 4-Mb L3 cache) Intel Core i7 620M Dual Core processor, 2.26-GHz (SC turbo up to 3.33-GHz), 4-Mb L3 cache) Intel Core i5 580M Dual Core processor, 2.66-GHz (SC turbo up to 3.33-GHz), 3-MB L3 cache Intel Core i5 560M Dual Core processor, 2.66-GHz (SC turbo up to 3.2-GHz), 3-MB L3 cache Intel Core i5 540M Dual Core processor, 2.53-GHz, (SC turbo up to 3.60-GHz), 3-MB L3 cache)
  • Page 101 System board (see System board on page Fan/heat sink assembly (see Remove the processor: Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor.

  • Page 102: Setup Utility

    Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. NOTE: The fingerprint reader cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 103: Navigating And Selecting In Setup Utility

    When a confirmation prompt with your language selected is displayed, press enter. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad.

  • Page 104: Restoring Default Settings In Setup Utility

    Restoring default settings in Setup Utility The following procedure explains how to restore the Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”...

  • Page 105: Setup Utility Menus

    Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information Security menu Select Administrator password...

  • Page 106: Diagnostics Menu

    Select Fan Always On Boot Options Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test Chapter 5 Setup Utility To do this Enable/disable Fan Always On. When enabled, the computer fan will always be on.

  • Page 107: Specifications

    Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE:...

  • Page 108: Cm (14.0-In) Display Specifications

    35.56-cm (14.0-in) display specifications Dimensions Active diagonal size Active area Resolution Weight Contrast ratio Luminance Luminance uniformity Lifetime (1/2 luminance) Backlight Response time Surface treatment Total power consumption Viewing angle Chapter 6 Specifications 35.56 cm (14.00 in) 309.399 x 173.952 1366 ×...

  • Page 109: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 110: Dvd±Rw Supermulti Double-Layer Drive Specifications

    DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write Random access time Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Chapter 6 Specifications CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5,...

  • Page 111: System Resource Specifications

    System resource specifications You can use Device Manager to get a graphical view of the system resources that control how the devices work on the computer. System resources you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses.

  • Page 112: Backup And Recovery

    Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 113: Creating Recovery Discs

    Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 114: Backing Up Your Information

    Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.

  • Page 115: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 116: Restore To A Previous Date And Time

    NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
  • Page 117 On some models, you can perform a recovery from the partition on the hard drive, accessed by pressing either the Start button or f11. This restores the computer to its factory condition. To restore the system from the partition, follow these steps: Access Recovery Manager in either of the following ways: ●...

  • Page 118: Connector Pin Assignments

    Connector pin assignments Audio-out (headphone) Audio-in (microphone) Chapter 8 Connector pin assignments Signal Audio out, left channel Audio out, right channel Ground Signal Audio signal in Audio signal in Ground...

  • Page 119: External Monitor

    External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor...

  • Page 120: Network)

    RJ-45 (network) Chapter 8 Connector pin assignments Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused...

  • Page 121: Hdmi

    HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock– No connect DDC clock DDC data Ground...

  • Page 122: Universal Serial Bus

    Universal Serial Bus Chapter 8 Connector pin assignments Signal +5 VDC Data - Data + Ground...

  • Page 123: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 124: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 125: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 126 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 127 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 128 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 129 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 130 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 131: Index

    Index Symbols/Numerics 1394 Power Saving 95 AC adapter identifying 17 spare part numbers 30, 36 action keys, identifying 10 administrator password 95 antennas 16 applications key, Windows 10 audio, product description 3 audio-in (microphone) jack identifying 12 pin assignments 108 audio-out (headphone) jack identifying 12 pin assignments 108...
  • Page 132 display bracket, spare part number 35 Display Cable Kit spare part number 75 Display Cable Kit, spare part number 35 display component recycling 115 display components illustrated 27 spare part numbers 27 display enclosure illustrated 27 spare part number 27, 35 display hinge cover, spare part number 35 display hinge kit, spare part...
  • Page 133 microphone, product description mini-card compartment cover, illustrated 28 Misc Cable Kit, spare part number 36 model name 1 monitor port, pin assignments mute light, identifying 8 network jack identifying 13 pin assignments 110 operating system, product description 4 optical drive precautions 39 product description 2 removal 60...
  • Page 134 optical drive 100 system resources 101 static-shielding materials 42 supported discs 103 system board removal 83 spare part numbers 20, 34, 36, 83 System Configuration menu 95 system failure or instability 102 system information, displaying 93, 95 system recovery 106 system resources 101 system restore points 102, 105 thermal module, spare part...

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