Troubleshooting Questions And Answers - HP OmniBook 7100 User Manual

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Troubleshooting questions and answers

Troubleshooting questions and answers
Problem
I have lost my smart card
I cannot log on to my NT
account
I could not remember my PIN, I
tried to enter it seven times and
now my card no longer works
1-26
Explanation
If you are using Windows NT,
you will now be unable to log on
to your NT account and gain
access to your OmniBook.
Now you can log on, but you will
be still be unable to read the files
in your encryption folder.
If you are using Windows 95,
you will be unable to read the
files in your encryption folder.
Your smart card is not inserted
correctly in the smart card
reader, or the reader is not
connected correctly to the
OmniBook.
As a security measure to
prevent someone who has
obtained your smart card from
guessing your PIN, you are
allowed only seven attempts at
entering the correct PIN.
If you fail to enter the correct PIN
on the seventh attempt your
card is locked.
Action
Contact your system
administrator to regain access to
your OmniBook using the
administrator smart card.
Register a new smart card for
your NT logon.
Use the recovery file to enable
your new smart card to decrypt
the files you encrypted with your
old card.
Make a recovery card using the
recovery file. See "Creating a
replacement smart card" on
page 19 for details.
Check that the smart card is
inserted correctly and check that
the reader is inserted correctly.
If your organization has a
centralized Smart Card
Management System (SCMS),
see the SCMS Administrator
who can unlock your card.
If not, your card is now unusable
and should be disposed of
following your local
environmental laws.
If you are using Windows NT,
you must register a new smart
card with your NT logon and
then use the recovery file to load
the old encryption key on the
new card.
If you are using Windows 95,
use the recovery file to load the
old encryption key on the new
card.