HP OmniBook 7100 User Manual page 30

4
General Troubleshooting tips and tricks
Note
1-24
However, if there is a problem, it could be:
• smart card present but badly initialized
Solution: re-initialize your smart card as detailed in "To initialize your smart
card" on page 10
• smart card present but not initialized
Solution: initialize your smart card as detailed in "To initialize your smart
card" on page 9
• no smart card in the reader
Solution: insert an initialized smart card
Smart Card Reader status
The smart card reader status should be:
• reader is present and is working correctly
However, in the case of a problem, it could be:
• unable to connect to the smart card reader
Solution: check the status of all software components as detailed in "Software
Components status" below, and follow the directions given in this section.
If all seems in order, try rebooting your OmniBook.
Software Components status:
The Authentication module (GINA) is only present in Windows NT installations.
It is not present in Windows 95 installations.