Preparing To Call Technical Support - HP Compaq NX9100 Reference Manual

Troubleshooting

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call Customer Care.
When you call technical support, have the following information
available:
■
The notebook and Expansion Base model types
■
Serial numbers for the notebook and Expansion Base
■
Purchase dates on invoices
■
Conditions under which the problem occurred
■
Error messages that have occurred
■
Hardware configuration of the notebook
■
Hardware and software you are using
■
Type of printer connected, if applicable
■
Configuration settings, including contents of the system files
A–2 Reference Guide