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If Power LED stays amber for more than three minutes after powering up, try the
following:
• Cycle the power to see if the router recovers.
• Turn off the router, press and hold the Reset button, power on the router, and then
release the Reset button to return the router to its factory settings.
If the Power LED continues to stay amber, the router firmware is corrupted. This can
happen if a firmware update is interrupted, or if the router detects a problem with the
firmware. If the error persists, it is likely that a hardware problem exists. For recovery
instructions, or help with a hardware problem, contact Technical Support at
netgear.com/support.
Internet or Ethernet LAN port LEDs are off
If the Internet LED or Ethernet LAN port LEDs do not light when an Ethernet connection
is made, check the following:
• Make sure that the Ethernet cable connections are secure at the router and at the
modem or computer.
• Make sure that power is turned on to the connected modem or computer.
• Be sure that you are using the correct cable.
When you connect the router's Internet port to a modem, use the cable that was supplied
with the modem. This cable can be a standard straight-through Ethernet cable or an
Ethernet crossover cable.
WiFi LED is off
If the WiFi LED stays off, check to see if someone disabled the WiFi radios by using the
router web interface. The WiFi LED is lit when the WiFi radios are turned on.
You cannot log in to the router
If you are unable to log in to the router from a computer or mobile device on your local
network, check the following:
• If you are using an Ethernet-connected computer, check the cable connection
between the computer and the router.
• If you are using a WiFi-enabled computer or mobile device, check the WiFi connection
between the computer or mobile device and the router.
Troubleshooting
4-Stream AX1800 WiFi 6 Router Model RAX20
147
User Manual
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