NETGEAR RAX36S User Manual
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NETGEAR RAX36S User Manual

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User Manual
4-Stream AX3000 WiFi 6 Router
Model RAX36S
February 2023
202-12652-01
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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  • Page 1 User Manual 4-Stream AX3000 WiFi 6 Router Model RAX36S NETGEAR, Inc. February 2023 350 E. Plumeria Drive 202-12652-01 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.

  • Page 3: Table Of Contents

    Contents Chapter 1 Hardware Setup Unpack your router................9 Top panel LEDs...................10 Back panel...................12 Router label..................13 Position your router................13 Wall-mount your router..............14 Cable your router................15 Chapter 2 Connect to the Network and Access the Router Connect to the router network............17 Connect to the router using a wired connection.......17 Connect to the router WiFi network..........17 Connect to the WiFi network using WPS........17 Types of logins..................18...
  • Page 4 4-Stream AX3000 WiFi 6 Router Model RAX36S Manage the MTU size.................39 MTU concepts.................39 Change the MTU size..............40 Chapter 4 Control Access to the Internet Network access control list..............42 Enable the network access control list, set the access rule, and allow or block connected devices..........42 Manage allowed devices currently not on the network....44...
  • Page 5 4-Stream AX3000 WiFi 6 Router Model RAX36S Manage custom static routes............80 Set up a static route...............81 Edit a static route................82 Delete a static route...............82 Enable or disable implicit beamforming.........83 Enable or disable airtime fairness............84 Set up and manage Dynamic DNS...........84 Set up a new Dynamic DNS account...........85...
  • Page 6 4-Stream AX3000 WiFi 6 Router Model RAX36S Use the Reset button..............111 Erase the settings.................112 Chapter 8 Use OpenVPN to Access Your Network About VPN connections..............114 Enable OpenVPN service in the router..........115 Install OpenVPN software on a VPN client........116 Install OpenVPN software on a Windows-based computer..116 Install OpenVPN software on a Mac computer......118...
  • Page 7 4-Stream AX3000 WiFi 6 Router Model RAX36S Troubleshoot Internet browsing.............139 Changes are not saved..............140 Troubleshoot WiFi connectivity............140 Troubleshoot your network using the ping utility......141 Test the LAN path to your router..........141 Test the path from a Windows-based computer to a remote device....................142...

  • Page 8: Chapter 1 Hardware Setup

    • Unpack your router • Top panel LEDs • Back panel • Router label • Position your router • Wall-mount your router • Cable your router For more information about the topics covered in this manual, visit the support website at netgear.com/support.

  • Page 9: Unpack Your Router

    4-Stream AX3000 WiFi 6 Router Model RAX36S Unpack your router Your package contains the router, the power adapter, and an Ethernet cable. Figure 1. Package contents Hardware Setup User Manual...

  • Page 10: Top Panel Leds

    4-Stream AX3000 WiFi 6 Router Model RAX36S Top panel LEDs The status LEDs are located on the top of the router. Figure 2. Top view Hardware Setup User Manual...
  • Page 11 4-Stream AX3000 WiFi 6 Router Model RAX36S Table 1. LED descriptions LED and Button Description Power LED • Solid green. The router is ready. • Solid amber. The router is starting. • Blinking amber. The router is not ready, firmware is upgrading, or the Reset button was pressed.

  • Page 12: Back Panel

    4-Stream AX3000 WiFi 6 Router Model RAX36S Back panel The following figure shows the connectors and buttons on the back of the router. Figure 3. Rear panel The rear side panels contains the following components: 1. WPS button. Pressing the WPS button lets WPS-enabled device join your router's WiFi network without typing the WiFi password.

  • Page 13: Router Label

    4-Stream AX3000 WiFi 6 Router Model RAX36S Router label The router label shows the login information, WiFi network name (SSID), password, serial number, and MAC address. Figure 4. Router label Position your router The router lets you access your network anywhere within the operating range of your WiFi network.

  • Page 14: Wall-Mount Your Router

    4-Stream AX3000 WiFi 6 Router Model RAX36S Aluminum studs Fish tanks Mirrors Brick Concrete The following factors might limit the range of your WiFi: • The thickness and number of walls the WiFi signal passes through can limit the range.

  • Page 15: Cable Your Router

    4-Stream AX3000 WiFi 6 Router Model RAX36S To wall-mount your router: 1. Drill holes in the wall where you want to wall-mount your router. 2. Insert wall anchors in the holes. 3. Insert screws into the wall anchors, leaving 3/16 inch (0.5 cm) of each screw exposed.

  • Page 16: Chapter 2 Connect To The Network And Access The Router

    Connect to the Network and Access the Router You can connect to the router’s WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. The chapter contains the following sections: •...

  • Page 17: Connect To The Router Network

    4-Stream AX3000 WiFi 6 Router Model RAX36S Connect to the router network You can connect to the router network using a wired, WiFi, or WPS connection. Note: If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 18: Types Of Logins

    WiFi network name (SSID) and password for WiFi access. This information is on the router label. • NETGEAR account login. The free NETGEAR account that you need to register your router and manage your subscriptions. If you do not own a NETGEAR account, you can create one.
  • Page 19 4. Follow the onscreen instructions. The router connects to the Internet. 5. If the browser does not display the NETGEAR installation assistant, do the following: • Make sure that the computer is connected to one of the LAN Ethernet ports or over WiFi to the router.

  • Page 20: Log In To The Router

    With the Nighthawk app, you can easily install and manage your router. The app automatically updates the router to the latest firmware, allows you to personalize your WiFi network, and even helps register your router with NETGEAR. Connect to the Network and...

  • Page 21: Change The Language

    4-Stream AX3000 WiFi 6 Router Model RAX36S The Nighthawk app is available for iOS and Android mobile devices. Note: Your router is not connected to the Internet until you finish setting it up with the app. If you are connected to your router’s WiFi network before the setup, you do not have Internet access and cannot download the app.

  • Page 22: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow your router to detect the Internet connection automatically when you first access the router web interface. You can also customize and manually specify your Internet settings. This chapter contains the following sections: •...

  • Page 23: Use The Internet Setup Wizard

    4-Stream AX3000 WiFi 6 Router Model RAX36S Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. The Setup Wizard is not the same as the pages that display the first time you connect to your router to set it up.
  • Page 24 4-Stream AX3000 WiFi 6 Router Model RAX36S 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 25: Specify An Internet Connection That Uses A Login

    4-Stream AX3000 WiFi 6 Router Model RAX36S 12. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 137. Specify an Internet connection that uses a login To view or change the basic Internet setup: 1.

  • Page 26: Specify Ipv6 Internet Connections

    15. Click the Apply button. Your settings are saved. 16. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 137. Specify IPv6 Internet connections You can set up an IPv6 Internet connection if the router does not detect it automatically.

  • Page 27: Requirements For Entering Ipv6 Addresses

    4-Stream AX3000 WiFi 6 Router Model RAX36S 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select the IPv6 connection type: • If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use.

  • Page 28: Set Up An Ipv6 6To4 Tunnel Internet Connection

    4-Stream AX3000 WiFi 6 Router Model RAX36S The page adjusts. The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.
  • Page 29 4-Stream AX3000 WiFi 6 Router Model RAX36S To set up an IPv6 Internet connection by using a 6to4 tunnel: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net.

  • Page 30: Set Up An Ipv6 Pass-Through Internet Connection

    4-Stream AX3000 WiFi 6 Router Model RAX36S This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 9. (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router’s LAN interface.

  • Page 31: Set Up An Ipv6 Fixed Internet Connection

    4-Stream AX3000 WiFi 6 Router Model RAX36S Set up an IPv6 fixed Internet connection To set up a fixed IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 32: Set Up An Ipv6 Dhcp Internet Connection

    4-Stream AX3000 WiFi 6 Router Model RAX36S 8. In the IPv6 Address/Prefix Length fields, specify the static IPv6 address and prefix length of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.
  • Page 33 4-Stream AX3000 WiFi 6 Router Model RAX36S prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 6. (Optional) In the User Class (If Required) field, enter a host name.

  • Page 34: Set Up An Ipv6 Pppoe Internet Connection

    4-Stream AX3000 WiFi 6 Router Model RAX36S Set up an IPv6 PPPoE Internet connection To set up a PPPoE IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 35: Use Auto Config For An Ipv6 Internet Connection

    4-Stream AX3000 WiFi 6 Router Model RAX36S Note: The default setting of the Connection Mode menu is Always On to provide a steady IPv6 connection. The router never terminates the connection. If the connection is terminated, for example, when the modem is turned off, the router attempts to reestablish the connection immediately after the PPPoE connection becomes available again.
  • Page 36 4-Stream AX3000 WiFi 6 Router Model RAX36S 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 37: Set Up An Ipv6 6Rd Internet Connection

    4-Stream AX3000 WiFi 6 Router Model RAX36S 9. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting.
  • Page 38 4-Stream AX3000 WiFi 6 Router Model RAX36S To set up an IPv6 6rd Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 39: Manage The Mtu Size

    “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...

  • Page 40: Change The Mtu Size

    Table 2. Common MTU sizes Application 1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments. 1472 Maximum size to use for pinging.

  • Page 41: Chapter 4 Control Access To The Internet

    Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter contains the following sections: • Network access control list • Block Internet sites and services •...

  • Page 42: Network Access Control List

    4-Stream AX3000 WiFi 6 Router Model RAX36S Network access control list You can use the network access control list (ACL) on the router to block or allow access to your network and the Internet. The ACL identifies a WiFi or wired device by its MAC address.
  • Page 43 4-Stream AX3000 WiFi 6 Router Model RAX36S allowed, but you can choose to block one or more of these devices from accessing the network. To enable and manage the network access control list for the entire network and allow or block connected devices: 1.

  • Page 44: Manage Allowed Devices Currently Not On The Network

    4-Stream AX3000 WiFi 6 Router Model RAX36S Note: Selecting an access rule does not affect previously blocked or allowed devices. It applies only to new devices trying to access the network after you apply this setting. 8. To change access for devices that are connected or were connected to the network, do the following: •...
  • Page 45 4-Stream AX3000 WiFi 6 Router Model RAX36S 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 46: Manage Blocked Devices Currently Not On The Network

    4-Stream AX3000 WiFi 6 Router Model RAX36S 9. To change the device name for a device on the list of allowed devices, do the following: a. Select the check box for the device. b. Click the Edit button. The Edit Device Name page displays.
  • Page 47 4-Stream AX3000 WiFi 6 Router Model RAX36S In the following steps, we refer to the list of blocked devices not currently connected to the network as the list of blocked devices. 6. To add a device to the list of blocked devices, do the following: a.

  • Page 48: Block Internet Sites And Services

    4-Stream AX3000 WiFi 6 Router Model RAX36S Block Internet sites and services You can block keywords and domains (websites) to prevent certain types of HTTP traffic from accessing your network. You can also block Internet services on your network from accessing the Internet.

  • Page 49: Delete Keywords From The Blocked List

    4-Stream AX3000 WiFi 6 Router Model RAX36S • Specify the domain suffix (for example, .com) if you want to block only sites with a domain suffix such as .com. In such a situation, sites with domain suffixes such as .edu and .gov are still allowed.
  • Page 50 4-Stream AX3000 WiFi 6 Router Model RAX36S Note: Service blocking only works for website URLs that begin with http:// only. It does not work for URLs that begin with https://. To block services: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 51: Prevent Blocking On A Trusted Computer

    4-Stream AX3000 WiFi 6 Router Model RAX36S • Only This IP Address. Block services for a single computer. • IP Address Range. Block services for a range of computers with consecutive IP addresses on your network. • All lP Addresses. Block services for all computers on your network.

  • Page 52: Set Up Security Event Email Notifications

    4-Stream AX3000 WiFi 6 Router Model RAX36S To schedule blocking: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.
  • Page 53 4-Stream AX3000 WiFi 6 Router Model RAX36S 4. Select ADVANCED > Security > E-mail. The E-mail page displays. 5. Select the Turn E-mail Notification On check box. 6. In the Primary E-mail Address field, type the email address to which logs and alerts are to be sent.

  • Page 54: Chapter 5 Manage Network Settings

    Manage Network Settings You can customize the router’s network settings. We recommend that you install the router and connect it to the Internet before you change its network settings. This chapter contains the following sections: • View or change the WAN settings •...

  • Page 55: View Or Change The Wan Settings

    4-Stream AX3000 WiFi 6 Router Model RAX36S View or change the WAN settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 56: Set Up A Default Dmz Server

    4-Stream AX3000 WiFi 6 Router Model RAX36S • Disable SIP ALG. Some voice and video communication applications do not work well with the SIP ALG. Disabling the SIP ALG might help your voice and video applications to create and accept a call through the router.

  • Page 57: Change The Router's Device Name

    4-Stream AX3000 WiFi 6 Router Model RAX36S 5. Select the Default DMZ Server check box. 6. Type the IP address. 7. Click the Apply button. Your settings are saved. Change the router’s device name The router’s default device name is based on its model number. This device name displays in the file manager when you browse your network.
  • Page 58 4-Stream AX3000 WiFi 6 Router Model RAX36S These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires a different IP addressing scheme, you can change these settings.

  • Page 59: Specify The Ip Addresses That The Router Assigns

    4-Stream AX3000 WiFi 6 Router Model RAX36S • RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses multicasting. 8. Click the Apply button. Your settings are saved.

  • Page 60: Disable The Dhcp Server Feature In The Router

    4-Stream AX3000 WiFi 6 Router Model RAX36S 6. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the lowest number in the range. This IP address must be in the same subnet as the router.

  • Page 61: Manage Reserved Lan Ip Addresses

    4-Stream AX3000 WiFi 6 Router Model RAX36S The LAN Setup page displays. 5. Clear the Use Router as DHCP Server check box. 6. Click the Apply button. Your settings are saved. 7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that the computers can access the router.

  • Page 62: Edit A Reserved Ip Address

    4-Stream AX3000 WiFi 6 Router Model RAX36S 8. Click the Apply button. The reserved address is entered into the table. The reserved address is not assigned until the next time the computer contacts the router’s DHCP server. Reboot the computer, or access its IP configuration and force a DHCP release and renew.

  • Page 63: Use The Wps Wizard For Wifi Connections

    4-Stream AX3000 WiFi 6 Router Model RAX36S The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup.

  • Page 64: Specify Basic Wifi Settings

    4-Stream AX3000 WiFi 6 Router Model RAX36S 7. Within two minutes, on your WPS-enabled device, press its WPS button or follow its instructions for how to connect using WPS. A success page displays if your WPS-enabled device successfully connects to the WiFi network.

  • Page 65: Change The Wifi Mode

    4-Stream AX3000 WiFi 6 Router Model RAX36S When this check box is selected, the router broadcasts its network name (SSID) so that it displays when you scan for local WiFi networks on your computer or mobile device. 7. To change the network name (SSID), type a new name in the Name (SSID) field.

  • Page 66: Change The Wifi Mode If Ax Wifi Is Enabled

    4-Stream AX3000 WiFi 6 Router Model RAX36S Change the WiFi mode if AX WiFi is enabled To change the WiFi mode settings if AX WiFi is enabled: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 67: Change The Wifi Mode If Ax Wifi Is Disabled

    4-Stream AX3000 WiFi 6 Router Model RAX36S • Up to 2401 Mbps. This mode allows WiFi devices to join the 5 GHz band of the network and function at up to 2401 Mbps, depending on the WiFi standard that they support. This mode is the default mode.

  • Page 68: Change The Wifi Password Or The Wifi Security Option

    4-Stream AX3000 WiFi 6 Router Model RAX36S 6. In the Wireless Network (5 GHz a/n/ac/ax) section, select a WiFi mode from the Mode menu. • Up to 240 Mbps. This mode allows WiFi devices to join the 5 GHz band of the network and function at up to 240 Mbps, depending on the WiFi standard that they support.
  • Page 69 4-Stream AX3000 WiFi 6 Router Model RAX36S The Wireless Settings page displays. 5. To change the 2.4 GHz or 5 GHz WiFi password, enter a new password in the Password (Network Key) field. The Password (Network Key) field displays for the following WiFi security options: •...

  • Page 70: Set Up Wpa/Wpa2 Enterprise Wifi Security

    4-Stream AX3000 WiFi 6 Router Model RAX36S 7. Click the Apply button. Your settings are saved. Set up WPA/WPA2 Enterprise WiFi security Remote Authentication Dial In User Service (RADIUS) is an enterprise-level method for centralized Authentication, Authorization, and Accounting (AAA) management. To enable the router to provide WPA and WPA2 enterprise WiFi security, the WiFi network that the router provides must be able to access a RADIUS server.

  • Page 71: Set Up A Guest Wifi Network

    4-Stream AX3000 WiFi 6 Router Model RAX36S 6. Specify the following settings: • Encryption mode: From the Encryption Mode menu, select the enterprise mode: WPA2 [AES]: WPA2 provides a secure connection but some older WiFi devices do not detect WPA2 and support only WPA. If your network includes such older devices, select WPA [TKIP] + WPA2 [AES] security.
  • Page 72 4-Stream AX3000 WiFi 6 Router Model RAX36S By default, these networks are configured as open networks without security but are disabled. You can enable one or both networks. You can also change the SSIDs for these networks. To set up a guest network: 1.

  • Page 73: Enable Or Disable The Wifi Radios

    4-Stream AX3000 WiFi 6 Router Model RAX36S • WPA2-PSK [AES]. WPA2 provides a secure and fast connection but some older WiFi devices do not detect WPA2 and support only WPA. Select WPA2-PSK [AES] security to allow 802.11n devices to connect to the 2.4 GHz or 5 GHz guest WiFi network at the fastest speed.

  • Page 74: Set Up A Wifi Schedule

    4-Stream AX3000 WiFi 6 Router Model RAX36S A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 75: Set Up The Router As A Wifi Access Point

    4-Stream AX3000 WiFi 6 Router Model RAX36S 6. Use the menus, radio buttons, and check boxes to set up a period during which you want to turn off the WiFi signal. 7. Click the Apply button. The Wireless Settings page displays.

  • Page 76: Set Up A Bridge For A Port Group Or Vlan Tag Group

    4-Stream AX3000 WiFi 6 Router Model RAX36S Note: To avoid interference with other routers or gateways in your network, we recommend that you use different WiFi settings on each router. You can also turn off the WiFi radio on the other router or gateway and use this router only for WiFi client access.

  • Page 77: Set Up A Bridge For A Vlan Tag Group

    4-Stream AX3000 WiFi 6 Router Model RAX36S The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VLAN/Bridge Settings. The VLAN/Bridge Settings page displays. 5. Select the Enable VLAN/Bridge Setup check box. The page expands. 6. Select the By bridge group radio button.
  • Page 78 4-Stream AX3000 WiFi 6 Router Model RAX36S A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 79: Set Up An Iptv Port

    4-Stream AX3000 WiFi 6 Router Model RAX36S Set up an IPTV port You can set up the router to create an Internet Protocol television (IPTV) port that can lease an IP address from your IPTV service provider. Use this feature only if you subscribe to an IPTV service and your IPTV service requires an intranet address.

  • Page 80: Manage Custom Static Routes

    4-Stream AX3000 WiFi 6 Router Model RAX36S 8. Click the Apply button. Your settings are saved. Manage custom static routes For almost all Internet traffic, routes are automatically and dynamically selected. You can also set up a fixed, static route. Typically, you only need to add static routes when you have more than one router or multiple IP subnets on your network.

  • Page 81: Set Up A Static Route

    4-Stream AX3000 WiFi 6 Router Model RAX36S Set up a static route To set up a static route: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 82: Edit A Static Route

    4-Stream AX3000 WiFi 6 Router Model RAX36S Your settings are saved. The static route is added to the table on the Static Routes page. Edit a static route To edit a static route: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 83: Enable Or Disable Implicit Beamforming

    4-Stream AX3000 WiFi 6 Router Model RAX36S 4. Select ADVANCED > Advanced Setup > Static Routes. The Static Routes page displays. 5. In the table, select the radio button for the route. 6. Click the Delete button. The route is removed from the table.

  • Page 84: Enable Or Disable Airtime Fairness

    4-Stream AX3000 WiFi 6 Router Model RAX36S Enable or disable airtime fairness Airtime fairness ensures that all WiFi clients receive equal time on the network. Network resources are divided by time, so if you have five WiFi clients, they each get one-fifth of the network time.

  • Page 85: Set Up A New Dynamic Dns Account

    9. In the Email field, type the email address for your account. 10. In the Password (6-32 characters) field, type the password for your account. 11. Click the Register button. 12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Manage Network Settings User Manual...

  • Page 86: Specify A Dns Account That You Already Created

    4-Stream AX3000 WiFi 6 Router Model RAX36S Specify a DNS account that you already created If you already created a Dynamic DNS account with NETGEAR, No-IP, or DynDNS, you can set up the router to use your account. To set up Dynamic DNS if you already created an account: 1.

  • Page 87: Change The Dynamic Dns Settings

    4-Stream AX3000 WiFi 6 Router Model RAX36S Change the Dynamic DNS settings You can change the settings for your Dynamic DNS account. To change your settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 88: Chapter 6 Optimize Performance

    Optimize Performance You can set up the router to optimize performance for applications such as Internet gaming, high-definition video streaming, and VoIP communication. By default, the router uses Wi-Fi Multimedia Quality of Service (WMM QoS). This chapter contains the following sections: •...

  • Page 89: Use Dynamic Qos To Optimize Internet Traffic Management

    4-Stream AX3000 WiFi 6 Router Model RAX36S Use Dynamic QoS to optimize Internet traffic management Dynamic Quality of Service (QoS) helps improve your router’s Internet traffic management capabilities through better application and device identification, bandwidth allocation, and traffic prioritization techniques. Dynamic QoS resolves traffic congestion when the Internet bandwidth is limited and different demands compete for bandwidth.

  • Page 90: Enable Or Disable The Automatic Qos Database Update

    4-Stream AX3000 WiFi 6 Router Model RAX36S • I want to define my Internet Bandwidth. If you know what your download and upload speed are, select this radio button and enter your download and upload speeds in the fields. 7. Click the Apply button.

  • Page 91: Improve Network Connections With Universal Plug And Play

    4-Stream AX3000 WiFi 6 Router Model RAX36S To manually update the Dynamic QoS database: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 92: Wi-Fi Multimedia Quality Of Service

    4-Stream AX3000 WiFi 6 Router Model RAX36S The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > UPnP.

  • Page 93: Enable Or Disable Ax Wifi

    4-Stream AX3000 WiFi 6 Router Model RAX36S benefits of WMM QoS, WMM must be enabled for both it and the client running that application. Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category, which receives a lower priority than voice and video.
  • Page 94 4-Stream AX3000 WiFi 6 Router Model RAX36S To enable or disable AX WiFi: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 95: Chapter 7 Manage Your Router

    Manage Your Router This chapter describes the router settings for administering and maintaining your router and home network. The chapter contains the following sections: • Update the router firmware • Change the admin password • Enable admin password reset • Reset the admin password •...

  • Page 96: Update The Router Firmware

    4-Stream AX3000 WiFi 6 Router Model RAX36S Update the router firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for new firmware and update the router The router firmware (routing software) is stored in flash memory.

  • Page 97: Manually Upload Firmware To The Router

    To manually upload a firmware file to your router: 1. Download the firmware for your router from the NETGEAR Download Center, save it to your desktop, and unzip the file if needed. Note: The correct firmware file uses an .img or .chk extension.

  • Page 98: Change The Admin Password

    4-Stream AX3000 WiFi 6 Router Model RAX36S Change the admin password The admin password is the one you specified the first time you logged in. You can change this password. Note: The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols.

  • Page 99: Reset The Admin Password

    4-Stream AX3000 WiFi 6 Router Model RAX36S 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 100: Always Use Https To Access The Router

    4-Stream AX3000 WiFi 6 Router Model RAX36S 8. Type a new admin password, confirm your new password, and set new security questions and answers. 9. Click the Next button. The page displays a confirmation. 10. Click the Login button. A login window opens.

  • Page 101: View Information About The Router And The Internet And Wifi Settings

    4-Stream AX3000 WiFi 6 Router Model RAX36S View information about the router and the Internet and WiFi settings You can view router information, the Internet port status, and WiFi settings. To view information about the router and the Internet, modem, and WiFi settings: 1.
  • Page 102 4-Stream AX3000 WiFi 6 Router Model RAX36S 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 103: Check The Internet Connection Status

    4-Stream AX3000 WiFi 6 Router Model RAX36S Check the Internet connection status To check the Internet connection status: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 104: View And Manage Logs Of Router Activity

    4-Stream AX3000 WiFi 6 Router Model RAX36S View and manage logs of router activity The logs are a detailed record of the websites you accessed or attempted to access and many other router actions. Up to 256 entries are stored in the log.

  • Page 105: View Devices Currently On The Network

    4-Stream AX3000 WiFi 6 Router Model RAX36S View devices currently on the network You can view all computers and devices that are currently connected to your network. To view devices on the network: 1. Launch a web browser from a computer or mobile device that is connected to the router network.
  • Page 106 4-Stream AX3000 WiFi 6 Router Model RAX36S The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Traffic Meter.

  • Page 107: Manage The Router Configuration File

    4-Stream AX3000 WiFi 6 Router Model RAX36S Manage the router configuration file The configuration settings of the router are stored within the router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings.

  • Page 108: Restore The Settings

    4-Stream AX3000 WiFi 6 Router Model RAX36S The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays. 5. Click the Erase button. The configuration is reset to factory default settings. When the reset is complete, the router restarts.

  • Page 109: Connect To Your Router With Anywhere Access

    4-Stream AX3000 WiFi 6 Router Model RAX36S Connect to your router with Anywhere Access The Anywhere Access feature on the Nighthawk app allows you to connect to your router when you're away from home and change its settings. Before you can use the Anywhere Access feature on the Nighthawk app, you must update your router’s firmware...

  • Page 110: Set The Ntp Server

    4-Stream AX3000 WiFi 6 Router Model RAX36S Set the NTP server By default, the router uses the NETGEAR NTP server to sync the network time. You can change the NTP server to your preferred NTP server. To set the NTP server: 1.

  • Page 111: Return The Router To Its Factory Default Settings

    4-Stream AX3000 WiFi 6 Router Model RAX36S The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Administration > NTP Settings.

  • Page 112: Erase The Settings

    4-Stream AX3000 WiFi 6 Router Model RAX36S 3. Release the Reset button. The Power LED starts blinking. When the reset is complete, the router restarts. This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset.

  • Page 113: Chapter 8 Use Openvpn To Access Your Network

    Use OpenVPN to Access Your Network You can use OpenVPN software to remotely access your router with virtual private networking (VPN). This chapter explains how to install and use OpenVPN software to set up a VPN tunnel. The chapter contains the following sections: •...

  • Page 114: About Vpn Connections

    • To use a DDNS service, register for a DDNS account with a host name. You use the host name to access your network. The router supports these DDNS accounts: NETGEAR, No-IP, and Dyn. For more information, see Set up and manage Dynamic DNS on page 84.

  • Page 115: Enable Openvpn Service In The Router

    4-Stream AX3000 WiFi 6 Router Model RAX36S Enable OpenVPN service in the router You must enable the OpenVPN service settings in the router before you can use a VPN connection. To enable OpenVPN service: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 116: Install Openvpn Software On A Vpn Client

    4-Stream AX3000 WiFi 6 Router Model RAX36S 7. To change the TAP mode settings, do the following: • To change the TAP mode service type, select the UDP or TCP radio button. The default protocol for TAP mode is UDP.
  • Page 117 4-Stream AX3000 WiFi 6 Router Model RAX36S To download and install the OpenVPN client utility and OpenVPN configuration files on a Windows-based computer: 1. To download the OpenVPN client utility on your Windows-based computer, visit openvpn.net/community-downloads/. 2. Select the Windows package with the installer files.

  • Page 118: Install Openvpn Software On A Mac Computer

    4-Stream AX3000 WiFi 6 Router Model RAX36S c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail. You can now open a VPN tunnel to the router.

  • Page 119: Install Openvpn Software On An Ios Device

    4-Stream AX3000 WiFi 6 Router Model RAX36S You can now open a VPN tunnel to the router. For more information about installing and using OpenVPN on your Mac computer, visit https://openvpn.net/vpn-server-resources/installation-guide-for-openvpn-connect-client-on-macos/. Install OpenVPN software on an iOS device You must install both the OpenVPN Connect app and OpenVPN configuration files on each iOS device where you want to use a VPN connection to your router.

  • Page 120: Install Openvpn Software On An Android Device

    4-Stream AX3000 WiFi 6 Router Model RAX36S You can now open a VPN tunnel to the router. For more information about installing and using OpenVPN on your iOS device, visit https://www.vpngate.net/en/howto_openvpn.aspx#ios. Install OpenVPN software on an Android device You must install both the OpenVPN Connect app and OpenVPN configuration files on each Android device where you want to use a VPN connection to your router.

  • Page 121: Lan Ip Addressing In Vpn Networks

    4-Stream AX3000 WiFi 6 Router Model RAX36S LAN IP addressing in VPN networks For the VPN connection to work, your computer or device (the VPN client) must be connected to a network that uses a different LAN IP address scheme than your router.

  • Page 122: Block Vpn Client Internet Access In The Router

    4-Stream AX3000 WiFi 6 Router Model RAX36S The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VPN Service.
  • Page 123 4-Stream AX3000 WiFi 6 Router Model RAX36S For more information about the VPN configuration for the router, see Enable OpenVPN service in the router on page 115. 6. Scroll down to the Clients will use this VPN connection to access section, and select the Home Network only radio button.

  • Page 124: Chapter 9 Manage Port Forwarding And Port Triggering

    Manage Port Forwarding and Port Triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter contains the following sections: • Manage port forwarding to a local server •...

  • Page 125: Manage Port Forwarding To A Local Server

    4-Stream AX3000 WiFi 6 Router Model RAX36S Manage port forwarding to a local server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 126: Add A Custom Port Forwarding Service

    4-Stream AX3000 WiFi 6 Router Model RAX36S 11. Click the Add button. The service displays in the menu. Add a custom port forwarding service The router lists default services and applications that you can use in port forwarding rules. If the service or application is not predefined, you can add a port forwarding rule with a custom service or application.

  • Page 127: Edit A Port Forwarding Service

    4-Stream AX3000 WiFi 6 Router Model RAX36S You can enter a port range and fixed ports in one rule, for example, external (30–50, 78, 100–102), internal (40–60, 99, 200–202). With this rule, external ports 30–50 are forwarded to internal ports 40–60.

  • Page 128: Delete A Port Forwarding Entry

    4-Stream AX3000 WiFi 6 Router Model RAX36S Delete a port forwarding entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 129: How The Router Implements The Port Forwarding Rule

    4-Stream AX3000 WiFi 6 Router Model RAX36S How the router implements the port forwarding rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: •...

  • Page 130: Add A Port Triggering Service

    4-Stream AX3000 WiFi 6 Router Model RAX36S Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 131: Enable Port Triggering

    4-Stream AX3000 WiFi 6 Router Model RAX36S The service is now in the Portmap Table. You must enable port triggering before the router uses port triggering. See Enable port triggering on page 131. Enable port triggering To enable port triggering: 1.
  • Page 132 4-Stream AX3000 WiFi 6 Router Model RAX36S but also sends an “identify” message to your computer on port 113. Using port triggering, you can tell the router, “When you initiate a session with destination port 6667, you must also allow incoming traffic on port 113 to reach the originating computer.” The following sequence shows the effects of this port triggering rule: 1.

  • Page 133: Chapter 10 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: •...

  • Page 134: Quick Tips

    4-Stream AX3000 WiFi 6 Router Model RAX36S Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network If you must restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router.

  • Page 135: Troubleshoot With The Leds

    • Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet. • Make sure that you are using the power adapter that NETGEAR supplied for this product. Power LED stays amber or the other LEDs don't turn on When the router is turned on, the Power LED lights green for five seconds, then turns amber during the boot up, and then turns green when the boot up is done.

  • Page 136: Internet Or Ethernet Lan Port Leds Are Off

    4-Stream AX3000 WiFi 6 Router Model RAX36S If Power LED stays amber for more than three minutes after powering up, try the following: • Cycle the power to see if the router recovers. • Turn off the router, press and hold the Reset button, power on the router, and then release the Reset button to return the router to its factory settings.

  • Page 137: You Cannot Access The Internet

    • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information.
  • Page 138 4-Stream AX3000 WiFi 6 Router Model RAX36S To check the WAN IP address: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Select an external site such as https://www.netgear.com/. 3. Enter http://www.routerlogin.net.

  • Page 139: Troubleshoot Internet Browsing

    4-Stream AX3000 WiFi 6 Router Model RAX36S Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

  • Page 140: Changes Are Not Saved

    4-Stream AX3000 WiFi 6 Router Model RAX36S Changes are not saved If the router does not save the changes that you make in the router web interface, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost.

  • Page 141: Troubleshoot Your Network Using The Ping Utility

    4-Stream AX3000 WiFi 6 Router Model RAX36S Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation.

  • Page 142: Test The Path From A Windows-Based Computer To A Remote Device

    4-Stream AX3000 WiFi 6 Router Model RAX36S Test the path from a Windows-based computer to a remote device To test the path from a Windows-based computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run.

  • Page 143: Chapter 11 Supplemental Information

    Supplemental Information This appendix includes technical information about your router. The appendix covers the following topics: • Factory settings • Technical specifications...

  • Page 144: Factory Settings

    4-Stream AX3000 WiFi 6 Router Model RAX36S Factory settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds.

  • Page 145: Technical Specifications

    4-Stream AX3000 WiFi 6 Router Model RAX36S Table 3. Factory default settings (Continued) Feature Default setting WiFi SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto Country/region United States in the US; otherwise, varies by region 2.4 GHz RF channel...
  • Page 146 Maximum wireless signal rate derived from IEEE 802.11 specifications. Actual data throughput and wireless coverage will vary and may be lowered by network and environmental conditions, including network traffic volume and building construction. NETGEAR makes no representations or warranties about this product’s compatibility with AX standards. Supplemental Information...

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