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Solving Problems
Cannot Receive A3 Size Faxes
The following causes can be considered.
The paper source setting is wrong.
Solutions
Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that
the paper source is set for use with the fax feature. Select Settings > General Settings >Printer Settings >
Paper Source Settings > Auto Select Settings > Fax, and then check the enabled paper source(s).
A3 is not selected in Receiving Paper Size.
Solutions
Select Settings > General Settings >Fax Settings > Basic Settings > Receiving Paper Size, and then
check that A3 is selected. This menu allows you to set the maximum size of fax that the printer can
receive.
Received Faxes Are Not Printed
The following causes can be considered.
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Printing received faxes is disabled under the current settings.
Solutions
Make settings to print received faxes in Settings > General Settings > Fax Settings > Receive Settings >
Save/Forward Settings.
Faxes Are Sent at the Wrong Size
The following causes can be considered.
The recipient's fax machine does not support A3 size.
Solutions
Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you
see OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3
size. You can print a fax transmission report from Fax >
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
(More) > Fax Report > Last Transmission.
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