Page 1 P3PC-6192-05ENZ2 FUJITSU Image Scanner fi-7300NX Operator's Guide...
Page 2: Table Of Contents
Contents Introduction Manuals ................................9 Trademarks ............................... 14 Manufacturer..............................14 Safety Information ............................14 Symbols Used in This Manual........................... 15 Abbreviations Used in This Manual ......................... 16 Arrow Symbols in This Manual ......................... 17 Screen Examples in This Manual........................17 Notice................................
Page 3 Contents Turning the Power ON/OFF..........................56 How to Turn the Power ON ............................56 How to Turn the Power OFF ............................57 Login/Logout (Using PaperStream NX Manager).................... 58 Entering and Resuming from Power Saving Mode..................61 Opening/Closing the ADF ..........................63 How to Open the ADF ..............................
Page 4 Contents Various Ways to Scan Scanning Documents with Different Widths ....................96 Scanning Documents Folded in Half ........................ 98 Scanning Documents such as Envelopes or Multi-Layered Transfer Paper ..........101 Scanning Photographs and Clippings ......................103 Scanning Long Page Documents........................105 Feeding Documents Manually ........................
Page 5 Contents Sensor(s) dirty................................148 Cover Open Error............................. 149 Cover Open.................................. 149 Internal and Optical Errors..........................150 Optical Error ................................150 Operator Panel error..............................150 EEPROM Error ................................150 Image Memory Read-Write Error ..........................151 Overrun Error ..............................152 Background Switching Mechanism Error ........................152 Chip Error ................................
Page 6 Contents Failed to Establish a Wi-Fi Connection by Configuring the Settings Manually ............. 180 The Connection Between the Scanner and Computer Frequently Cuts Off ..............183 Cannot Connect the Scanner and a Computer via a Wired LAN ..................184 Cannot Connect the Scanner and a Computer via a USB Cable ..................189 Cannot Connect the Scanner to a Destination by Specifying an IP Address..............
Page 7 Contents USB.................................. 246 Admin Password ............................. 246 Restore Factory Defaults ..........................247 Scanner Settings (Software Operation Panel) Starting Up the Software Operation Panel....................248 Password Setting for the Software Operation Panel..................250 Setting a Password ..............................251 Setting [View Only mode] ............................252 Exiting [View Only mode] ............................
Page 8 Contents Settings Related to Waiting Time........................301 Waiting Time in Manual Feeding [Manual Feeding] ....................301 Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] ..............303 Settings Related to Power On/Off and Start up of the Scanner ..............304 Method of Turning the Scanner ON/OFF [Power SW Control] ..................
Page 9: Introduction
Explains about the overview, installation, setup, operation, maintenance and items on the windows of PaperStream NX Manager. This guide can be downloaded from the following web page: https://www.fujitsu.com/global/support/products/computing/ peripheral/scanners/fi/manuals/ Help (scanner driver) Explains how to use and configure the settings for the scanner drivers.
Page 10 Introduction Manuals Description Read them as needed. Can be referenced from each application. ● Manuals to refer to when setting up the scanner...
Page 11 Introduction Actions to take and manuals to refer to for each operating method when setting up the scanner are as follows. Read them as needed. For details about operating methods, refer to Operating Methods (page 21). Operating with a Computer Action Refer to From unpackaging to turning the power on...
Page 12 Introduction Action Refer to From the installation to Scanner Central Admin User's Guide operations of Scanner Central ● Chapter 2 Installation of Scanner Central Admin Admin (when using Scanner ● Chapter 3 Using the Scanner Central Admin Server Central Admin Agent) ●...
Page 13 Introduction Action Refer to Setting for a network which Operator's Guide requires a certificate When Connecting to a Network Which Requires a Certificate (page 42) Structuring a server Configuring preferences for a Manual for the DNS server DNS server (when using a DNS server) Configuring preferences for a Manual for the proxy server...
Page 14: Trademarks
Introduction Trademarks ISIS is a trademark of Open Text. Intel, Pentium, and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Wi-Fi, Wi-Fi Protected Setup, and the Wi-Fi Protected Setup Logo are trademarks of Wi-Fi Alliance. ™...
Page 15: Symbols Used In This Manual
Introduction Symbols Used in This Manual The following indications are used in this manual to obviate any chance of accident or damage to you, people near you, and your property. Warning labels consist of a symbol indicating the severity and a warning statement. The symbols and their meanings are as follows.
Page 16: Abbreviations Used In This Manual
Introduction Abbreviations Used in This Manual The following abbreviations are used in this manual. Name Indication Windows Server 2008 R2 (*1) ® Windows Server 2008 R2 Standard (64-bit) Windows 7 (*1) ® Windows 7 Home Premium (32-bit/64-bit) ® Windows 7 Professional (32-bit/64-bit) ®...
Page 17: Arrow Symbols In This Manual
Introduction *1:Where there is no distinction between the different versions of the above operating system, the general term "Windows" is used. Arrow Symbols in This Manual Right-arrow symbols (→) are used to separate icons or menu options which should be selected in succession. Example:Click [Start] menu →...
Page 18: Scanner Overview
Scanner Overview This section explains the main features of this product, the names of parts and their functions. Main Features The scanner is equipped with the following features: ● High speed scanning The scanner has achieved a scanning speed of 60 ppm/120 ipm (*1). Furthermore, up to 80 sheets of documents (*2) can be loaded for continuous scanning which enables you to quickly digitize a large volume of documents.
Page 19 You can also save images in a specified linked destination, and monitor the processing status of images. For details, refer to the PaperStream NX Manager User's Guide. The PaperStream NX Manager User's Guide can be downloaded from the following web page: https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/fi/manuals/ ● Centralized management of multiple scanners With Scanner Central Admin Server, multiple scanners can be managed together.
Page 20 Scanner Overview *2:When the paper weight is 80 g/m (20 lb). *3:When a computer is connected to the scanner via a network by using the PaperStream IP driver, the settings information of the scanner (Software Operation Panel settings information) cannot be distributed.
Page 21: Operating Methods
You can monitor the processing status of images and save images in a specified linked destination. For details about the operation with PaperStream NX Manager, refer to the PaperStream NX Manager User's Guide. The PaperStream NX Manager User's Guide can be downloaded from the following web page: https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/fi/manuals/...
Page 22: Parts And Functions
Scanner Overview Parts and Functions This section shows the names of the scanner parts. ● Front Name Function Contactless Smart Card Reader Reads the information of the smart card. ADF (Automatic Document Feeder) Pulls and feeds the documents one sheet at a time from the ADF paper chute (feeder).
Page 23 Scanner Overview Name Function ADF release tab Pull this tab to open the ADF. Touch screen Used to operate the scanner or check the status. [Power] button Turns on or off the scanner. Stacker Stacks up the ejected documents. Stacker extension Slide out to adjust to the document length.
Page 24 Scanner Overview ● Removable Parts Name Function Pick roller A set of rollers which feeds documents on the ADF paper chute (feeder) into the ADF. ADF paper chute (feeder) Holds the documents to be scanned. Brake roller A roller that prevents more than one sheet of documents to be fed into the ADF at once.
Page 25 Scanner Overview ● Inside (ADF) Name Function Microphone (× 2) Detects paper jam noises. Ultrasonic sensor (× 2) A sensor that detects overlapped documents by ultrasonic soundwave.
Page 26 Scanner Overview Name Function It detects overlapped documents by monitoring the difference in the amount of ultrasonic waves transmitted through the documents. Brake roller (× 2) A roller that prevents more than one sheet of documents to be fed into the ADF at once. Document sensor (×...
Page 27: Icons On The Touch Screen
Scanner Overview Icons on the Touch Screen In the lower part of the touch screen, the following icons are displayed: The following is an example screen when the scanner is connected via a USB cable. You can check the connection method of the scanner. For details, refer to Connection Method (page 28).
Page 28 Scanner Overview You can check or change the settings for the scanner. Press the icon to display a list of setting items. For details, refer to Settings (page 29). Go back to the previous screen. Press and hold this to go back to the main screen in accordance with the connection method. ●...
Page 29 Scanner Overview Overview ● Operation mode for the Intelligent multifeed detection function, and the number of overlapping patterns that are memorized ● Whether or not to prioritize or disable the settings for [Paper Protection (Touch Screen Settings) (page 239)] in the function for protecting documents.
Page 30 Scanner Overview Item Overview Document Count The number of documents can be counted without outputting images of the documents. ● See Also Counting the Number of Documents (page 113) Display language You can configure the language setting for the touch screen.
Page 31 Scanner Overview Item Overview Note that this is not displayed depending on the country or region where the scanner is purchased. Maintenance Service engineers use this for maintenance of the scanner.
Page 32: Scanner Setup
Scanner Setup This section explains about setting up the scanner. The scanner setup procedure depends on the connection method of the scanner. Check the reference page for each method to set up the scanner. For details about required actions to set up the scanner, refer to Manuals to refer to when setting up the scanner (page 10).
Page 33 Scanner Setup When Connecting the Scanner to the Computer via a USB Cable (page 48) ● Operating with PaperStream NX Manager When Connecting the Scanner via Wi-Fi (page 35) HINT If the network environment requires a certificate, refer to When Connecting to a Network Which Requires a Certificate (page 42).
Page 34 When centralizing the operation of multiple scanners with PaperStream NX Manager, you need to set up an environment and configure settings for PaperStream NX Manager. For details, refer to the PaperStream NX Manager User's Guide. The PaperStream NX Manager User's Guide can be downloaded from the following web page: https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/fi/manuals/...
Page 35: When Connecting The Scanner Via Wi-Fi
Scanner Setup When Connecting the Scanner via Wi-Fi About the procedure from unpackaging the scanner to turning the power on, refer to Getting Started. Turn on the scanner. For details, refer to How to Turn the Power ON (page 56). In the screen which asks whether or not to connect via Wi-Fi, press the [Yes] button.
Page 36 Scanner Setup ● Network Encryption Select whether or not to encrypt network communications. ● PaperStream NX Manager Set this item to use PaperStream NX Manager. Specify [Host Name/IP address] and [Port Number]. ● Scanner Central Admin Server You can set the Scanner Central Admin Server to use PaperStream NX Manager. Set this item to monitor the scanners or perform a single operation on them at the same time with Scanner Central Admin Server.
Page 37 Scanner Setup Check whether the scanner is ready to start scanning. For details, refer to How to Perform a Basic Scan (page 68). ATTENTION To change the scanner settings, the administrator password is required. The default password is "password". Change the administrator password to prevent the settings from being changed by other users. Also, change the administrator password regularly.
Page 38: Connecting To A Wireless Access Point By Selecting One From The List Of Wireless Access Points
Scanner Setup Connecting to a Wireless Access Point by Selecting One from the List of Wireless Access Points In the screen for selecting a configuration method, select [Select an Access Point] and press the [Next] button. Check the setting items and the order of them, and then press the [Start] button. A list of wireless access points is displayed.
Page 39: Connecting To A Wireless Access Point By Pressing The Wps Button
Scanner Setup Connecting to a Wireless Access Point by Pressing the WPS Button In the screen for selecting a configuration method, select [Use WPS] and press the [Next] button. Check the setting items and the order of them, and then press the [Start] button. The screen for selecting the method with the WPS function is displayed.
Page 40: Connecting To A Wireless Access Point By Entering The Pin For Wps
Scanner Setup Connecting to a Wireless Access Point by Entering the PIN for WPS In the screen for selecting a configuration method, select [Use WPS] and press the [Next] button. Check the setting items and the order of them, and then press the [Start] button. The screen for selecting the method with the WPS function is displayed.
Page 41: When Establishing A Connection By Entering The Information For The Wireless Access Point
Scanner Setup When Establishing a Connection by Entering the Information for the Wireless Access Point In the screen for selecting a configuration method, select [Configure manually] and press the [Next] button. Check the setting items and the order of them, and then press the [Start] button. The setting screen for a wireless access point is displayed.
Page 42: When Connecting To A Network Which Requires A Certificate
Scanner Setup When Connecting to a Network Which Requires a Certificate About the procedure from unpackaging the scanner to turning the power on, refer to Getting Started. Turn on the scanner. For details, refer to How to Turn the Power ON (page 56).
Page 43 Scanner Setup Right-click the Start screen, and select [All apps] on the app bar → [fi-7300NX Certificate Registration Tool] under [fi Series]. ● Windows Server 2012 R2/Windows 8.1 Click [↓] on the lower left side of the Start screen and select [fi-7300NX Certificate Registration Tool] under [fi Series].
Page 44 Scanner Setup → [Scanner Settings] → [Network]...
Page 45: When Connecting The Scanner Via A Wired Lan
Scanner Setup When Connecting the Scanner via a Wired LAN About the procedure from unpackaging the scanner to turning the power on, refer to Getting Started. Turn on the scanner. For details, refer to How to Turn the Power ON (page 56).
Page 46 Scanner Setup ● Scanner Central Admin Server You can set the Scanner Central Admin Server to use PaperStream NX Manager. Set this item to monitor the scanners or perform a single operation on them at the same time with Scanner Central Admin Server.
Page 47 Scanner Setup Change the administrator password to prevent the settings from being changed by other users. Also, change the administrator password regularly. The administrator password can be changed in the screen that appears in the following procedure: → [Scanner Settings] → [Admin Password] HINT The network settings can be changed in the menu that is displayed in the following procedure.
Page 48: When Connecting The Scanner To The Computer Via A Usb Cable
Scanner Setup When Connecting the Scanner to the Computer via a USB Cable About the procedure from unpackaging the scanner to turning the power on, refer to Getting Started. Turn on the scanner. For details, refer to How to Turn the Power ON (page 56).
Page 49 Scanner Setup Connect the scanner to the computer by using the bundled USB cable. Check whether the scanner is ready to start scanning. For details, refer to How to Perform a Basic Scan (page 68). ATTENTION To change the scanner settings, the administrator password is required. The default password is "password". Change the administrator password to prevent the settings from being changed by other users.
Page 50: Checking The Network Connection For The Scanner
Scanner Setup Checking the Network Connection for the Scanner When the scanner is connected to a network via Wi-Fi or a wired LAN, the network connection status can be checked. ● Connected via Wi-Fi Use [Wi-Fi Diagnosis] to check the status of the connection with a wireless access point. After confirming that the connection is established with a wireless access point, check the status of the connection with the computer or the server by using [Check connection (Ping)].
Page 51: Installing Software
Scanner Setup Installing Software This section describes the software that is required for the computer you want to connect the scanner to, the system requirements, and the installation method. When using PaperStream NX Manager, refer to the PaperStream NX Manager User's Guide. When using Scanner Central Admin, refer to the Scanner Central Admin User's Guide.
Page 52 Scanner Setup ● Software Operation Panel You can configure settings that are related to scanning documents and managing consumable parts. It is installed together with the PaperStream IP driver. For details, refer to Scanner Settings (Software Operation Panel) (page 248). ●...
Page 53: System Requirements
Scanner Setup System Requirements The system requirements for the computer on which software is to be installed are as follows. Operating system ® ● Windows Server 2008 R2 Standard (64-bit) (Service Pack 1) ® ● Windows 7 Home Premium (32-bit/64-bit) (Service Pack 1) ®...
Page 54: Installation (Recommended)
Scanner Setup Installation (Recommended) When [Installation (Recommended)] is selected, the following software is installed: Necessary software to use the scanner is installed all at once. ● PaperStream IP (TWAIN) ● PaperStream IP (TWAIN x64) ● Network Setup Tool for fi-7300NX ●...
Page 55: Installation (Custom)
Scanner Setup Installation (Custom) With [Installation (Custom)], select and install necessary software. In the same way as in Installation (Recommended) (page 54), perform steps through 3. Click the [Installation (Custom)] button. Check the displayed contents and click the [Next] button. Select the check boxes for the software to be installed and click the [Next] button.
Page 56: Basic Operations
Basic Operations This section explains how to operate the scanner. Turning the Power ON/OFF This section explains how to power on/off the scanner. HINT The method by which the scanner is powered on/off can be specified from one of the following: ●...
Page 57: How To Turn The Power Off
Basic Operations The following screen is displayed on the touch screen while the scanner is in the startup process. How to Turn the Power OFF Press the [Power] button on the scanner for 2 seconds or more. The scanner is turned off, and the [Power] button switches off.
Page 58: Login/Logout (Using Paperstream Nx Manager)
Basic Operations Login/Logout (Using PaperStream NX Manager) To establish a connection between the scanner and PaperStream NX Manager in order to use the scanner, logging in to PaperStream NX Manager is required. Log in to PaperStream NX Manager with one of the following methods. For details, refer to the PaperStream NX Manager User's Guide.
Page 59 Basic Operations Smart card The Login screen appears. Hold a smart card over the contactless smart card reader.
Page 60 Basic Operations Job Group Code The Login screen appears. Enter Job Group Code and then press the [Login] button. For details about job group codes, refer to the PaperStream NX Manager User's Guide. ● Logout Press the icon in the upper right of the touch screen.
Page 61: Entering And Resuming From Power Saving Mode
Basic Operations Entering and Resuming from Power Saving Mode The scanner enters power saving mode when it is left on without being used for a certain period of time. Power saving mode keeps the power consumption low when the scanner has not been used for a certain period of time.
Page 62 Basic Operations Select [Disabled] for [Auto Shutdown hours] in the [Power Save Mode] screen on the touch screen. The [Power Save Mode] screen can be displayed in the following procedure: → [Scanner Settings] → [Power Management] → [Power Save Mode] When using the Software Operation Panel, refer to Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] (page...
Page 63: Opening/Closing The Adf
Basic Operations Opening/Closing the ADF This section describes how to open and close the ADF. How to Open the ADF Remove all documents from the ADF paper chute (feeder). Pull the ADF release tab towards you to open the ADF. When the ADF is open, it might close accidentally.
Page 64: How To Close The Adf
Basic Operations How to Close the ADF Close the ADF. Push the center of the ADF until it locks in place. Be careful not to get your fingers caught when closing the ADF. CAUTION ATTENTION Make sure there is no foreign matter caught inside the ADF when closing the ADF.
Page 65: Setting Up The Adf Paper Chute (Feeder)
Basic Operations Setting Up the ADF Paper Chute (Feeder) Documents loaded in the ADF paper chute (feeder) are fed into the ADF one by one when scanning starts. Using the chute extension as described in the following procedure will feed documents smoothly. Pull out the chute extension.
Page 66: Setting Up The Stacker
Basic Operations Setting Up the Stacker Documents loaded in the ADF paper chute (feeder) are ejected onto the stacker one by one when scanning starts. Using the stacker, stacker extension and stopper as described in the following procedure will keep the documents straight and feed them smoothly.
Page 67: Document Length Is Shorter Than A6 (Landscape)
Basic Operations Document Length Is Shorter than A6 (Landscape) Pull out the stacker. Lift up the stopper. ATTENTION Do not lift up the stopper more than 90 degrees, because it may break. HINT You can slide the stopper to adjust it to the length of documents. If the ejected documents are not neatly piled up, adjust the stopper to the length which is longer than the document length.
Page 68: How To Perform A Basic Scan
When centralizing the operation of multiple scanners with PaperStream NX Manager, you need to set up an environment and configure settings for PaperStream NX Manager. For details, refer to the PaperStream NX Manager User's Guide. The PaperStream NX Manager User's Guide can be downloaded from the following web page: https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/fi/manuals/...
Page 69: Using An Image Scanning Application On The Computer
How to Perform a Basic Scan Using an Image Scanning Application on the Computer This section explains about the basic flow of performing a scan using an image scanning application on the computer. In this case, a scanner driver and an image scanning application that supports the scanner driver must be installed on the computer.
Page 70 How to Perform a Basic Scan To use a scanner connected to a network, select a scanner that is selected in fi-7300NX Scanner Selection Tool. For some image scanning applications, selection of a scanner may not be needed. In the setup window for the scanner driver, configure the scan settings. For some image scanning applications, the setup window for the scanner driver may not appear.
Page 71: Using An Image Scanning Application Started On The Touch Screen
How to Perform a Basic Scan Using an Image Scanning Application Started on the Touch Screen This section explains about the basic flow of performing a scan using an image scanning application on the computer started from the touch screen of the scanner. In this case, there are necessary settings to be set in advance in order to perform a scan.
Page 72 How to Perform a Basic Scan Operations on the Scanner (page 76) Load documents on the scanner and press the touch screen button. Pressing the button starts the image scanning application and starts scanning.
Page 73: Button Settings
How to Perform a Basic Scan Button Settings When the scanner is connected via a USB cable, set the touch screen buttons in the following procedure. Turn on the scanner and confirm that the scanner is connected to the computer. For details about how to turn on the scanner, refer to How to Turn the Power ON (page 56).
Page 74 How to Perform a Basic Scan ● [Scan Button]/[Send to 01] to [Send to 50] Select a button to use for scanning. The buttons displayed in the button list are in the same order as the buttons displayed in the touch screen. For details about the buttons displayed in the touch screen, refer to Operations on the Scanner (page 76).
Page 75 How to Perform a Basic Scan When the [Scan Button] button is available for a scan, even if the name of the [Scan Button] button on the touch screen of the scanner changes to a profile name, the profile name button will still be recognized as if it were the [Scan Button] button when it is pressed and a scan will be performed accordingly.
Page 76: Operations On The Scanner
How to Perform a Basic Scan Operations on the Scanner Turn on the scanner. For details, refer to How to Turn the Power ON (page 56). Load a document in the ADF paper chute (feeder). Load the document face-down in the ADF paper chute (feeder). For details, refer to How to Load Documents (page 80).
Page 77: Using A Job (With Paperstream Nx Manager)
How to Perform a Basic Scan Using a Job (With PaperStream NX Manager) This section explains about the basic flow of performing a scan using a job released from PaperStream NX Manager. To use a job for scanning documents, you need to set up an environment and configure the settings for PaperStream NX Manager.
Page 78: How To Load Documents
How to Load Documents This section explains how to load documents on the scanner. Loading Documents This section explains how to load documents of normal paper. Preparation HINT For details about the paper size and quality required for normal operations, refer to Documents for Scanning (page 81).
Page 79 How to Load Documents Hold both ends of the documents and fan them a few times. Rotate the documents by 90 degrees and fan them in the same manner. Perform steps for all documents. Align the top of the documents.
Page 80: How To Load Documents
How to Load Documents How to Load Documents Pull out the chute extension according to the length of the documents. For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 65). Adjust the stacker according to the length of the documents. For details, refer to Setting Up the Stacker (page 66).
Page 81: Documents For Scanning
How to Load Documents Documents for Scanning Paper Size The following paper sizes can be scanned: Maximum size (width × length) ● A4 (portrait) (210 × 297 mm/8.3 × 11.7 in.) ● Legal (portrait) (8.5 × 14 in.) ● Long page document (*1) (304.8 × 863 mm, 304.8 × 5,588 Minimum size (width ×...
Page 82: Documents That May Not Be Scanned Successfully
How to Load Documents Documents That May Not Be Scanned Successfully The following types of documents may not be scanned successfully: ● Documents of non-uniform thickness (such as envelopes or documents with attachments) ● Wrinkled or curled documents ● Folded or torn documents ●...
Page 83: Precautions
How to Load Documents Precautions ● Notes on the documents to be scanned Depending on the documents to be scanned, take note of the following. ● Since carbonless paper contains chemical substances that may harm the rollers such as the brake roller and pick roller, take note of the following: - Cleaning If paper jams occur frequently, clean the brake roller and pick roller.
Page 84 How to Load Documents - Thickness: 1.4 mm or less - PVC (polyvinyl chloride) or PVCA (polyvinyl chloride acetate) ● Up to three plastic cards can be loaded in the ADF paper chute (feeder). Note that you can only load one card at a time if the plastic card is embossed. ●...
Page 85: Loading Capacity
How to Load Documents Loading Capacity The number of sheets that can be loaded in the ADF paper chute (feeder) is determined by the paper size and paper weight. See the graph below. Unit Conversion 27 7.2 23 110 355...
Page 86: Area Not To Be Perforated
How to Load Documents Area Not to Be Perforated An error may occur when there are punched holes in the area colored in light pink in the Figure 1. Fig. 1 ATTENTION The above condition applies when the document is set to the center of the pick roller width. HINT If there are any holes in the 35 mm-wide central column, you can move the document to the left or right to avoid an error.
Page 87: Conditions Required To Accurately Detect Overlapped Documents (Multifeed)
How to Load Documents Conditions Required to Accurately Detect Overlapped Documents (Multifeed) Multifeed is an error that occurs when two or more sheets are overlapped and fed at once. Overlapped documents are detected with the ultrasonic sensor or according to the difference in length of the documents.
Page 88 How to Load Documents HINT ● The accuracy of detection for overlapped documents may drop depending on the document type. Overlapping cannot be detected for the top 30 mm (1.18 in.) of a document in the feeding direction. ● On the [Multifeed Detection Area] screen, you can specify an area not to detect overlapping of documents within the area described in Fig.
Page 89: Conditions For Mixed Batch Scanning
How to Load Documents Conditions for Mixed Batch Scanning The following conditions apply when a mixed batch of documents with different paper weights/friction coefficients/sizes is scanned. Make sure to test a few sheets first to check if the mixed batch of documents can be fed. Paper Direction Align the direction of the paper fiber with the feed direction.
Page 90 How to Load Documents HINT When the smallest document covers the width of the pick roller even when it is loaded towards one side as shown in the image below, load documents aligned on one side. So that it prevents documents from skewing when being fed.
Page 91 How to Load Documents Combinations of Standard Paper Sizes in a Mixed Batch Refer to the table below for a guideline of the range available for mixed batch scanning. LTR: Letter size A3-CS:Carrier Sheet (P): Portrait (L): Landscape ATTENTION B8 (portrait) and A8 (portrait) documents cannot be mixed with other sizes in the same batch. Documents That Cannot Be Scanned in a Mixed Batch The following types of documents cannot be mixed in the same batch: ●...
Page 92: Conditions For Automatic Page Size Detection
How to Load Documents ● Tracing paper Conditions for Automatic Page Size Detection [Automatic Page Size Detection] does not work with the following type of documents: ● Non-rectangular documents [Automatic Page Size Detection] may not work with the following types of documents: ●...
Page 93: Conditions For Using The Carrier Sheet
How to Load Documents Conditions for Using the Carrier Sheet ● Paper Size The following paper sizes can be scanned: ● Carrier Sheet (216 × 297 mm) ● A3 (297 × 420 mm) (*1) ● A4 (210 × 297 mm) ●...
Page 94 How to Load Documents ● Depending on the image scanning application, there may be insufficient memory to perform a [Double- page spread] scan using the Carrier Sheet in high resolution. In that case, specify a lower resolution and try scanning again. ●...
Page 95: Various Ways To Scan
Various Ways to Scan This section explains how to configure the scanner settings and scan different types of documents with the image scanning application. For information on other ways to scan which are not explained here, refer to the image scanning application or scanner driver's Help.
Page 96: Scanning Documents With Different Widths
Various Ways to Scan Scanning Documents with Different Widths ATTENTION When you scan a mixed batch with different widths, some of the narrower documents may be skewed or not fed into the ADF. In that case, separate the documents by their widths, and scan them in different batches. HINT For details about document requirements for scanning a mixed batch of documents, refer to Conditions for Mixed...
Page 97 Various Ways to Scan ATTENTION Load all documents above the center of the pick roller. If documents are loaded outside of the pick roller width, they may be fed skewed or not fed into the ADF. Adjust the stacker to fit the longest document. For details, refer to Setting Up the Stacker (page 66).
Page 98: Scanning Documents Folded In Half
Various Ways to Scan Scanning Documents Folded in Half Sliding the feed mode switch to the left to switch the feed mode to Manual Single Mode allows you to scan a document folded in half (a document of A3 or Double Letter size that is folded in half) as it is. ATTENTION When a document folded in half is scanned, the document may be fed skewed if the folded part is too thick.
Page 99 Various Ways to Scan For details, refer to How to Load Documents (page 80). Slide the feed mode switch to the left to switch the feed mode to Manual Single Mode. On the top of the touch screen, [Manual Single Mode] is displayed. Scan documents with the image scanning application.
Page 100 Various Ways to Scan → [Scanner Settings] → [Paper Source/Feeding] → [Manual Feeding] When using the Software Operation Panel, refer to Waiting Time in Manual Feeding [Manual Feeding] (page 301).
Page 101: Scanning Documents Such As Envelopes Or Multi-Layered Transfer Paper
Various Ways to Scan Scanning Documents such as Envelopes or Multi-Layered Transfer Paper Sliding the feed mode switch to the left to switch the feed mode to Manual Single Mode allows you to scan documents such as envelopes and multi-layered transfer paper. ATTENTION For details about the paper weights of the documents that can be scanned, refer to Documents for Scanning...
Page 102 Various Ways to Scan ATTENTION ● Moving the feed mode switch during a scan causes an error. ● If the feed mode switch is in Manual Single Mode, overlapped documents cannot be detected by the ultrasonic sensor. HINT The scanner will wait for the next document to be loaded until the time specified for [Timeout seconds] in the [Manual Feeding] screen on the touch screen, even if there is no document in the ADF paper chute (feeder).
Page 103: Scanning Photographs And Clippings
Various Ways to Scan Scanning Photographs and Clippings Using the Carrier Sheet allows you to scan documents that can be damaged quite easily such as photographs, or documents that are difficult to load directly such as newspaper clippings. Place the document inside the Carrier Sheet. Open the Carrier Sheet and place the document against the top center of the Carrier Sheet.
Page 104 Various Ways to Scan ● When [Automatic] is specified for [Paper Size] in the scanner driver, the most suitable size is selected from standard sizes which can be specified for [Paper Size]. Note that the size of the image may become smaller than the original document depending on the document scanned, or part of the image may appear missing.
Page 105: Scanning Long Page Documents
Various Ways to Scan Scanning Long Page Documents Documents with a length up to 5,588 mm (220 in.) can be scanned by long page scanning. Depending on the resolution setting or the image scanning application, the document sizes that can be scanned may differ.
Page 106 Various Ways to Scan Secure enough space around the stacker and catch the ejected sheet so that it does not fall off the stacker. HINT To scan long pages, perform the following: ● Pull out the chute extension. For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 65).
Page 107: Feeding Documents Manually
Various Ways to Scan Feeding Documents Manually Documents can also be loaded manually one sheet at a time in the ADF paper chute (feeder). The scanner waits for the next document to be loaded within a specified time. Scanning will continue as long as another document is loaded within the set time, and stops if no document is loaded.
Page 108 Various Ways to Scan To scan a multi-layered transfer paper, position the bound edge first when loading the paper. Scan documents with the image scanning application. For details, refer to the help for the image scanning application. After the document is scanned, the rollers inside the ADF keep rotating, waiting for the next document to be loaded until the timeout time specified in the touch screen or Software Operation Panel.
Page 109: Configuring Not To Detect Certain Overlap Patterns
Various Ways to Scan Configuring Not to Detect Certain Overlap Patterns If detecting overlapped documents during a scan is set, when you scan a document with a paper attachment such as a sticky note, receipt, or photo, it is detected as overlapped documents, and the scan may stop. Use the intelligent multifeed detection function not to detect these types of documents.
Page 110: Operational Procedure
Various Ways to Scan When using the Software Operation Panel, refer to Setting to Ignore Certain Overlap Patterns [Intelligent Multifeed Function] (page 299). Operational Procedure If [Multifeed detected (Overlap)] (error code: "J2:55") is displayed on the touch screen, either press the [Eject Document] button to eject the document from the paper path or open the ADF to remove the document.
Page 111 Various Ways to Scan Select whether you set the scanner to memorize the paper overlapping patterns. - [Keep Multifeed Images] Select whether to save the image when overlapped documents are detected. This may not be displayed depending on the scanner driver settings. With the above procedure complete, the scanner operates as follows depending on the operation mode that is set in the [Intelligent Multifeed Detection] screen.
Page 112: Disabling The Paper Protection Function
Various Ways to Scan Disabling the Paper Protection Function If you attempt to scan a wrinkled document with the paper protection function set to enabled, the scanner may mistake it as a paper jam even though paper is fed normally, which causes paper protection to be performed and forces a scan to be stopped.
Page 113: Counting The Number Of Documents
Various Ways to Scan Counting the Number of Documents The number of documents can be counted without outputting images of the documents. This operation is useful for checking the number of documents when you scan a large number of documents. Turn on the scanner.
Page 114: Daily Care
Daily Care This section describes how to clean the scanner. ● Do not use aerosol spray or spray that contains alcohol. Paper dust blown up by strong air CAUTION from the spray may enter inside the scanner which may cause the scanner to fail or malfunction.
Page 115 Daily Care information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.
Page 116: Location And Frequency
Daily Care Location and Frequency Location Frequency Inside of the scanner (ADF) Brake roller Every 5,000 sheets Pick roller Plastic idler roller Glass Ultrasonic sensor Document sensor Feed roller Eject roller Outside of the scanner Scanner Clean when dust and dirt are noticeable. Touch screen The inside of the scanner (ADF) needs to be cleaned regularly for every certain number of sheets scanned.
Page 117 Daily Care ● Documents on which the toner is not sufficiently fused...
Page 118: Cleaning The Outside Of The Scanner
Daily Care Cleaning the Outside of the Scanner ● Scanner The scanner including the ADF paper chute (feeder) and the stacker should be cleaned with either a piece of dry cloth, a cloth moistened with Cleaner F1/mild detergent, or a sheet of Cleaning Wipe. ATTENTION ●...
Page 119: Cleaning The Inside Of The Scanner (Adf) With Cleaning Paper
Daily Care Cleaning the Inside of the Scanner (ADF) with Cleaning Paper The inside of the ADF can be cleaned with a sheet of Cleaning Paper moistened with Cleaner F1. As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause scanning errors.
Page 120 Daily Care Adjust the side guides to the width of the Cleaning Paper. Move the side guides so that there is no space between the side guides and the Cleaning Paper. Otherwise, the Cleaning Paper may be fed skewed. On the touch screen, press the [Start] button on the [Cleaning Paper] screen. The Cleaning Paper is fed and ejected onto the stacker.
Page 121: Cleaning The Inside Of The Scanner (Adf) With A Cloth
Daily Care Cleaning the Inside of the Scanner (ADF) with a Cloth The inside of the ADF can be cleaned with a piece of cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe. As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause scanning errors.
Page 122 Daily Care Clean the following locations with a cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe. Brake Roller (× 2) Remove the brake roller from the scanner. For details about removing the brake roller, refer to Replacing the Brake Roller (page 129).
Page 123 Daily Care Gently wipe off any dirt or dust along the grooves, taking care not to damage the roller surface. Pick Roller (× 2) Gently wipe off any dirt or dust along the grooves as you rotate the roller manually, taking care not to damage the roller surface.
Page 124 Daily Care HINT If it is difficult to clean, use a cotton swab. Feed Roller (× 2)/Eject Roller (× 2) The power must be turned on to rotate the feed/eject rollers for cleaning. Plug in the power cable and turn on the scanner. For details, refer to How to Turn the Power ON (page 56).
Page 125 Daily Care When the ADF is open, it might close accidentally. Be careful not to get CAUTION your fingers caught. On the touch screen, press the [Start] button on the [Cleaning Wipe] screen. The feed/eject rollers rotate a certain amount simultaneously. If you press and hold the [Start] button, the feed/eject rollers rotate continuously.
Page 126: Cleaning The Carrier Sheet
Daily Care Cleaning the Carrier Sheet The Carrier Sheet should be cleaned with either a piece of dry cloth, a cloth moistened with Cleaner F1/mild detergent, or a sheet of Cleaning Wipe. Gently wipe dirt and dust off the surface and the inside of the Carrier Sheet. As you keep using the Carrier Sheet, dirt and dust will accumulate on the surface and the inside.
Page 127: Replacing The Consumables
Replacing the Consumables This section explains how to replace the consumables for the scanner. The inside of the ADF becomes very hot when the scanner is being used. CAUTION Before you replace the consumables, make sure to turn off the power, unplug the power cable and wait for at least 15 minutes for the inside of the ADF to cool down.
Page 128 Replacing the Consumables Note that the suggested replacement cycles are guidelines for using A4 (80 g/m [20 lb]) wood-free or wood- containing paper, as these cycles vary depending on the type of documents scanned and how often the scanner is used and cleaned. HINT Only use the specified consumables.
Page 129: Replacing The Brake Roller
Replacing the Consumables Replacing the Brake Roller Replace the brake roller in following procedure. Turn off the scanner, unplug the power cable and wait for at least 15 minutes. For details, refer to How to Turn the Power OFF (page 57).
Page 130 Replacing the Consumables Lift the right side of the roller first, then pull out the shaft from the slot on the left.
Page 131 Replacing the Consumables Remove the brake roller from its shaft. Attach a new brake roller on the shaft. Insert the protrusion on the shaft into the slot. Attach the shaft.
Page 132 Replacing the Consumables Insert the left end of the shaft into the hole in accordance with the hole shape, and then attach the right side of the shaft.
Page 133 Replacing the Consumables Close the brake roller cover. ATTENTION Confirm that the brake roller is installed properly. Otherwise, paper jams or other feeding errors may occur. Close the ADF. For details, refer to How to Close the ADF (page 64). Be careful not to get your fingers caught when closing the ADF.
Page 134: Replacing The Pick Roller
Replacing the Consumables Replacing the Pick Roller Replace the pick roller in following procedure. Turn off the scanner, unplug the power cable and wait for at least 15 minutes. For details, refer to How to Turn the Power OFF (page 57).
Page 135 Replacing the Consumables Open the sheet guide by lifting the tab. Rotate the bushing on the shaft in the direction of the arrow.
Page 136 Replacing the Consumables Hold the bushing on the shaft to lift up the shaft end, pull the other shaft end out of the slot, and then lift up the pick roller to remove it. ATTENTION Be careful not to touch the gear near the bushing on the shaft because it has grease over it. Remove the pick rollers (×...
Page 137 Replacing the Consumables Pull out the pick roller from the shaft as you lift the retaining clip. Pull out the other pick roller from the shaft as you lift the retaining clip. Attach new pick rollers (× 2) on the shaft one by one. Insert the retaining clip of the pick roller into the slot.
Page 138 Replacing the Consumables ATTENTION Confirm that the pick rollers are attached properly. Otherwise, paper jams or other feeding errors may occur. Make sure you insert the pick rollers until they lock in place. Attach the shaft.
Page 139 Replacing the Consumables Hold the bushing on the shaft and insert the other shaft end into the slot on the right diagonally from the upper left. Lower the shaft end with the bushing to fit the entire shaft in and rotate the bushing backward until the shaft locks in place. Close the sheet guide.
Page 140 Replacing the Consumables ATTENTION Confirm that the pick rollers are installed properly. Otherwise, paper jams or other feeding errors may occur. Close the ADF. For details, refer to How to Close the ADF (page 64). Be careful not to get your fingers caught when closing the ADF. CAUTION Attach the ADF paper chute (feeder).
Page 141 Replacing the Consumables To clear the counter in the Software Operation Panel, refer to Clearing the Sheet Counters (page 268).
Page 142: Troubleshooting
Troubleshooting This section explains about the countermeasures against paper jams and other troubles, items to check before contacting your scanner service provider, and how to read the product label on the scanner. ATTENTION For details about other errors/troubles that are not covered in this section, refer to the scanner driver's Help. When a Paper Jam Occurs Remove the documents that are left in the ADF in the following procedure: ●...
Page 143 Troubleshooting ATTENTION ● Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF. ● Occasionally when scanning is complete or canceled, documents may remain in the ADF without any error message displayed. In that case, follow steps through above to remove the documents.
Page 144: Errors
Troubleshooting Errors ● [Error] Screen When an error occurs on the scanner, the [Error] screen is displayed on the touch screen. Check the solution for the error, press , and then close the [Error] screen. HINT If the computer has Error Recovery Guide installed, Error Recovery Guide is started up when you logged onto Windows.
Page 145 Troubleshooting ● Code List Code Error Description Refer to C0:E5 Memory error (Front) Memory Error (page 153) C0:E6 Memory error (Back) C0:E9 LSI error (Front) C0:EA LSI error (Back) E2:74 Optical error (ADF Front) Optical Error (page 150) E3:75 Optical error (ADF Back) E6:D3 Operator Panel error Operator Panel error (page 150)
Page 146 Troubleshooting Code Error Description Refer to L6:1B M0:D4 Wi-Fi error Module Error (page 156) M1:D5 Wired LAN error M2:D6 Contactless smart card reader error M4:A2 Network setting error Network Setting Error (page 156) M4:A3 M4:A4 M4:A5 M4:A6 M4:A7 M4:A8 M4:A9 M4:AA M4:AB M4:AC...
Page 147: Paper Feeding Error
Troubleshooting Paper Feeding Error Paper Protection When the function to protect documents (Paper protection) is activated, paper feeding stops, and the [Error] screen on the touch screen displays one of the following codes. J0:37 Paper protection (feeding noise) Remove the document and check it. Load it carefully so that it does not get skewed and perform the scan again.
Page 148: Feed Mode Switched
Troubleshooting Press the [Eject Document] button to eject the document. J2:56 Multifeed detected (Length) Press the [Eject Document] button to eject the document. If documents remain in the scanner, remove the documents by referring to When a Paper Jam Occurs (page 142).
Page 149: Cover Open Error
Troubleshooting Cover Open Error Cover Open If the ADF is opened during a scan, the [Error] screen on the touch screen displays the following code. U4:40 ADF open HINT The [Error] screen does not display the code when the ADF is opened while the scanner is in standby. Also, note that operations on the touch screen are disabled while the ADF is open.
Page 150: Internal And Optical Errors
Troubleshooting Internal and Optical Errors Optical Error When an optical error occurs in the ADF, the [Error] screen on the touch screen displays one of the following codes. E2:74 Optical error (ADF Front) If the problem persists after turning the power back on, please inform your service provider of the error code below.
Page 151: Image Memory Read-Write Error
Troubleshooting Code E7:D2 Turn the scanner off then back on. If the problem persists, write down the error code and contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.
Page 152: Overrun Error
Troubleshooting Overrun Error Background Switching Mechanism Error When a background switching mechanism error occurs, the [Error] screen on the touch screen displays one of the following codes. F4:C2 Background switching mechanism error (ADF Front) If the problem persists after turning the power back on, please inform your service provider of the error code below.
Page 153: Chip Error
Troubleshooting Chip Error Memory Error When a memory error occurs, the [Error] screen on the touch screen displays one of the following codes. C0:E5 Memory error (Front) If the problem persists after turning the power back on, please inform your service provider of the error code below.
Page 154: Motor Circuit Error
Troubleshooting Motor Circuit Error Motor Circuit Error When a motor circuit error occurs, the [Error] screen on the touch screen displays one of the following codes. H0:84 Motor circuit error If the problem persists after turning the power back on, please inform your service provider of the error code below.
Page 155: Sensor Error
Troubleshooting Sensor Error Sensor Error If a sensor error occurs, the [Error] screen on the touch screen displays one of the following codes. L0:11 Sensor error If the problem persists after turning the power back on, please inform your service provider of the error code below.
Page 156: Communication Related Errors
Troubleshooting Communication Related Errors Module Error When a module error occurs, the [Error] screen on the touch screen displays one of the following codes. M0:D4 Wi-Fi error If the problem persists after turning the power back on, please inform your service provider of the error code below.
Page 157: Server Setting Error
Troubleshooting Check the message displayed in the [Error] screen, and take measures accordingly. To check the network settings for the scanner, press the [Set] button. If the problem persists, write down the error code and contact the distributor/dealer where you purchased this product.
Page 158: Authentication Failed
Troubleshooting If the problem persists, write down the error code and contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.
Page 159: Other Errors
Troubleshooting Other Errors Being used by others The scanner is already being used. ● Make sure that another application is not using the scanner. ● Make sure that the connection method of the scanner is correct. ● Make sure that no operations are being performed on the touch screen of the scanner. The scanner is in Doc Counting mode.
Page 160: Invalid Command
Troubleshooting Example: Outside of the document may have been scanned because the scanned document is shorter than the specified paper size. Take one of the following measures, and then scan again. ● Load a document of the specified paper size in the ADF paper chute (feeder). ●...
Page 161: Connection Test Result
Troubleshooting Connection Test Result ● "0% packet loss" shown in the test result Meaning The communication with the host specified in [Host Name/IP address] is normal. ● "100% packet loss" shown in the test result Meaning Failed to communicate with the destination specified in [Host Name/IP address]. Solution [Host Name/IP address] may not be specified correctly.
Page 162: Troubleshooting
Troubleshooting Troubleshooting This section describes examples of troubles that you may encounter when using the scanner and also describes the solutions to them. Before you request for a repair, take measures by looking through the examples of the troubles and solutions. If the problem persists, check each item in Before You Contact the Scanner Service Provider (page 217), and...
Page 163 Troubleshooting ● Scanning operations Scanning Does Not Start (page 195) ● Scanning Takes a Long Time (page 196) ● ● Vertical Streaks Appear on the Images (page 200) ● Error Code "U4:40" Is Displayed on the Touch Screen While Scanning (page 201) ●...
Page 164: The Scanner Cannot Be Powered On
Troubleshooting The Scanner Cannot Be Powered ON Check the following points ● Is the power cable connected properly? (page 164) ● Did you press the [Power] button on the scanner? (page 164) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 165: The Touch Screen Or The [Power] Button Light Or Both Switch Off
Troubleshooting The Touch Screen or the [Power] Button Light or Both Switch Off Check the following points ● Has the scanner been left out of operation for a long time after being powered on? (page 165) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 166: The Touch Screen Does Not Function
Troubleshooting The Touch Screen Does Not Function Check the following points ● Did you turn the scanner off then back on? (page 166) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 167: A Malfunction Occurs In The Touch Screen/The Display On The Touch Screen Is In An Incorrect Position
Troubleshooting A Malfunction Occurs in the Touch Screen/The Display on the Touch Screen Is in an Incorrect Position Check the following points Did you turn the scanner off then back on? (page 167) ● If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 168: The Display On The Touch Screen Is Distorted
Troubleshooting The Display on the Touch Screen Is Distorted Check the following points ● Did you turn the scanner off then back on? (page 168) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 169: Cannot Connect The Scanner And A Computer Via Wi-Fi
Troubleshooting Cannot Connect the Scanner and a Computer via Wi-Fi Check the following points ● Is the wireless access point turned on? (page 169) ● Is the firmware for the wireless access point the latest version? (page 169) ● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source? (page 170) Is [Wi-Fi] selected for the connection method? (page 170) ●...
Page 170 Troubleshooting ● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source? Solution The signal between the wireless access point and the scanner may be weak, or there may be some signal interference.
Page 171 Troubleshooting ● Did you connect the scanner to a wireless access point? Solution Check that the scanner is connected to a wireless access point in the following procedure: On the touch screen, press → [Scanner Settings] → [How to connect]. On the [How to connect] screen, check that [Wi-Fi] is selected.
Page 172 Troubleshooting On the touch screen, press → [Scanner Settings] → [Network] → [Wi-Fi] → [Wi-Fi Diagnosis]. On the [Wi-Fi Diagnosis] screen, check the display of [Network name (SSID)]. To check the network name that the computer is connected to, refer to the manual of your computer. If the scanner and computer are connected to different networks, connect them to the same network.
Page 173 Troubleshooting ● Are there any security limitations in the network? Solution The access limitations for users with Wi-Fi may be configured. For details, contact the network administrator. ● Are there any security restrictions on the computer? Solution In the Windows Firewall settings or in the firewall settings of your security software, unblock the communication of the port numbers which are used by the following software.
Page 174 Troubleshooting ● Is the DNS server information configured correctly? Solution Check the DNS server settings for the scanner in the following procedure: On the touch screen, press → [Scanner Settings] → [Network] → [Wi-Fi] → [DNS Server]. On the [DNS Server] screen, check the setting items for the following. ●...
Page 175: A Wireless Access Point Is Not Displayed In The Access Point List
Troubleshooting A Wireless Access Point Is Not Displayed in the Access Point List Check the following points ● Is the wireless access point turned on? (page 175) ● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source? (page 175) Is the setting that does not permit communication configured on the wireless access point? (page 176) ●...
Page 176 Troubleshooting - Objects that may block the signal (such as walls and metal boards) - Devices that may cause signal interference (such as microwaves and cordless phones) and wireless devices ● Change the direction that the scanner is facing. Also, communication in certain wireless channels may become unstable due to signal interference such as noise.
Page 177: Wi-Fi Setting For Wps Fails
Troubleshooting Wi-Fi Setting for WPS Fails Check the following points ● Is the wireless access point turned on? (page 177) ● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source? (page 177) Does a wireless access point support WPS (automatic configuration)? (page 178) ●...
Page 178 Troubleshooting Icon Signal Strength Not connected If the signal is weak, change the installation locations of the scanner and the wireless access point. ● Move the scanner closer to the wireless access point. ● Move the scanner and the wireless access point away from the following. - Objects that may block the signal (such as walls and metal boards) - Devices that may cause signal interference (such as microwaves and cordless phones) and wireless devices...
Page 179 Troubleshooting ● For push-button On the touch screen, press → [Scanner Settings] → [Network] → [Wi-Fi] → [Access Point] → [Use WPS] → [Push-Button]. Push the WPS button on the wireless access point. Within two minutes after step 2, press the [Next] button which is displayed on the touch screen in step 1.
Page 180: Failed To Establish A Wi-Fi Connection By Configuring The Settings Manually
Troubleshooting Failed to Establish a Wi-Fi Connection by Configuring the Settings Manually Check the following points ● Is the wireless access point turned on? (page 180) ● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source? (page 180) Are the network name (SSID), security protocol (authentication method), encryption method, and ●...
Page 181 Troubleshooting If the signal is weak, change the installation locations of the scanner and the wireless access point. ● Move the scanner closer to the wireless access point. ● Move the scanner and the wireless access point away from the following. - Objects that may block the signal (such as walls and metal boards) - Devices that may cause signal interference (such as microwaves and cordless phones) and wireless devices...
Page 182 Troubleshooting ● Is the message, [The encryption method does not match with the access point.] displayed? Solution Set the same encryption method as the one for the wireless access point. The scanner cannot be connected to the wireless access point in the following cases. Change to another encryption method or security protocol.
Page 183: The Connection Between The Scanner And Computer Frequently Cuts Off
Troubleshooting The Connection Between the Scanner and Computer Frequently Cuts Off Check the following points ● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source? (page 183) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 184: Cannot Connect The Scanner And A Computer Via A Wired Lan
Troubleshooting Cannot Connect the Scanner and a Computer via a Wired LAN Check the following points ● Is the scanner connected to a network device (such as a switch, a hub, or a router) via a LAN cable? (page 184) ●...
Page 185 Troubleshooting On the touch screen, press → [Scanner Settings] → [How to connect]. On the [How to connect] screen, check that [Wired LAN] is selected. ● Is the network device (such as a switch, a hub, or a router) turned on? Solution Turn on the network device (such as a switch, a hub, or a router).
Page 186 Troubleshooting ● Is the network stable? Solution Connect to the network after it becomes stable. A network can be unstable by the following events: ● A network monitoring program is running. ● A file is transferring. If the network is unstable, restart the network devices. However, before restarting them, make sure that communications with other devices are not affected if the network devices are restarted.
Page 187 Troubleshooting ● Is the scanner's IP address correct? Solution Check the scanner's IP address in the following procedure: On the touch screen, press → [Scanner Settings] → [Network] → [Wired LAN] → [IP Address]. On the [IP Address] screen, check the setting items. When specifying an IP address manually, specify the correct IP address.
Page 188 Troubleshooting Refer to Connection Test Result (page 161) and take measures accordingly. If the DNS server does not function normally, contact the DNS server administrator.
Page 189: Cannot Connect The Scanner And A Computer Via A Usb Cable
Troubleshooting Cannot Connect the Scanner and a Computer via a USB Cable Check the following points ● Did you select [Automatic] for the USB setting for the scanner? (page 189) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 190: Cannot Connect The Scanner To A Destination By Specifying An Ip Address
Troubleshooting Cannot Connect the Scanner to a Destination by Specifying an IP Address Check the following points ● Are the scanner and server connected to the network? (page 190) ● Is the scanner's IP address correct? (page 190) ● Is the IP address of the scanner used for other communication devices? (page 191) Have you connected another communication device with the same IP address as the scanner to the ●...
Page 191 Troubleshooting ● Is the IP address of the scanner used for other communication devices? Solution If there are multiple communication devices using the same IP address on the same network, communication may fail. Avoid duplicates in IP addresses. ● Have you connected another communication device with the same IP address as the scanner to the server in the past? Solution Communication fails if you connect the scanner to the server and change the preferences settings without...
Page 192: Cannot Connect The Scanner To A Destination By Specifying A Host Name
Troubleshooting Cannot Connect the Scanner to a Destination by Specifying a Host Name Check the following points ● Is the DNS server information configured correctly? (page 192) ● Does the DNS server function normally? (page 192) ● Are the scanner and server connected to the network? (page 193) Is the scanner's IP address correct? (page 193) ●...
Page 193 Troubleshooting In the [Check connection (Ping)] screen, enter the IP address of the DNS server, and press the [Run] button. The result is displayed. Refer to Connection Test Result (page 161) and take measures accordingly. If the DNS server does not function normally, contact the DNS server administrator. ●...
Page 194 Troubleshooting ● Have you connected another communication device with the same IP address as the scanner to the server in the past? Solution Communication fails if you connect the scanner to the server and change the preferences settings without turning off the server after the server communicated with another host or communication device with the same IP address as the scanner.
Page 195: Scanning Does Not Start
Troubleshooting Scanning Does Not Start Check the following points ● Is the document loaded in the ADF paper chute (feeder) correctly? (page 195) ● Is the ADF closed properly? (page 195) ● Are the scanner and the computer properly connected? (page 195) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 196: Scanning Takes A Long Time
Troubleshooting Scanning Takes a Long Time Check the following points ● Does the computer meet the recommended requirements? (page 196) ● If a USB connection is used, is the USB cable connected to the USB 1.1 port on the computer? (page 196) Did you start a scan while the computer was unstable (for example, immediately after computer start-up ●...
Page 197: Image Quality Is Poor
Troubleshooting Image Quality Is Poor Check the following points ● Did you configure the settings in the scanner driver to scan in black & white mode? (page 197) ● Are the glass and rollers inside the ADF clean? (page 197) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 198: Quality Of Scanned Text Or Lines Is Unsatisfactory
Troubleshooting Quality of Scanned Text or Lines Is Unsatisfactory Check the following points ● Are the glass and rollers inside the ADF clean? (page 198) ● Is the resolution appropriate? (page 198) ● Did you configure the settings in the scanner driver to scan in grayscale or color mode? (page 198) Is there any foreign matter (such as dust or paper dust) on the document? (page 198) ●...
Page 199: Images Are Distorted Or Not Clear
Troubleshooting Images Are Distorted or Not Clear Check the following points ● Are the glass and rollers inside the ADF clean? (page 199) ● Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF? (page 199) Is a scan performed on a place that is unstable or vibrates? (page 199) ●...
Page 200: Vertical Streaks Appear On The Images
Troubleshooting Vertical Streaks Appear on the Images Check the following points ● Are the glass and rollers inside the ADF clean? (page 200) ● Is there any foreign matter (such as dust or paper dust) on the document? (page 200) ●...
Page 201: Error Code "U4:40" Is Displayed On The Touch Screen While Scanning
Troubleshooting Error Code "U4:40" Is Displayed on the Touch Screen While Scanning Check the following points ● Is the ADF closed firmly? (page 201) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 202: Overlapped Documents Are Frequently Fed Into The Scanner
Troubleshooting Overlapped Documents Are Frequently Fed into the Scanner Check the following points ● Do the documents meet the paper requirements? (page 202) ● Are you using the Carrier Sheet? (page 202) ● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to detect overlapped documents accurately? (page 202) Did you scan a thick document such as a plastic card? (page 203) ●...
Page 203 Troubleshooting ● Did you scan a thick document such as a plastic card? Solution Perform one of the following for a scan: ● Use the intelligent multifeed detection function. ● Disable the setting to detect overlapped documents by the ultrasonic sensor. ●...
Page 204 Troubleshooting ● Are you using the scanner at an altitude of 2,000 m or higher? Solution In the [High Altitude Mode] screen on the touch screen, set [Enable] to on. The [High Altitude Mode] screen can be displayed in the following procedure: →...
Page 205: Situation In Which The Document Is Not Fed Into The Adf Occurs Frequently
Troubleshooting Situation in Which the Document Is not Fed into the ADF Occurs Frequently Check the following points ● Do the documents meet the paper requirements? (page 205) ● Did you fan the documents before loading them? (page 205) ● Are the brake roller and pick roller installed correctly? (page 205) Are the brake roller and pick roller clean? (page 205) ●...
Page 206 Troubleshooting → [Cleaning & Maintenance] → [Consumable counters] When using the Software Operation Panel, refer to Checking the Sheet Counter (page 266). For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller (page 129) Replacing the Pick Roller (page 134).
Page 207: Paper Protection Is Set Off Frequently
Troubleshooting Paper Protection Is Set Off Frequently Check the following points ● Do the documents meet the paper requirements? (page 207) ● Is there any foreign matter in the ADF? (page 207) ● Are the brake roller and pick roller installed correctly? (page 207) Are the brake roller and pick roller clean? (page 207) ●...
Page 208 Troubleshooting ● Are the brake roller and pick roller worn out? Solution Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch screen, and replace the brake roller and pick roller if necessary. The procedure to display the [Consumable counters] screen is as follows: →...
Page 209: Paper Jams/Pick Errors Occur Frequently
Troubleshooting Paper Jams/Pick Errors Occur Frequently Check the following points ● Do the documents meet the paper requirements? (page 209) ● Is there any foreign matter in the ADF? (page 209) ● Are the brake roller and pick roller installed correctly? (page 209) Are the brake roller and pick roller clean? (page 209) ●...
Page 210 Troubleshooting → [Cleaning & Maintenance] → [Consumable counters] When using the Software Operation Panel, refer to Checking the Sheet Counter (page 266). For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller (page 129) Replacing the Pick Roller (page 134).
Page 211: Images Turn Out Elongated
Troubleshooting Images Turn Out Elongated Check the following points ● Are the rollers clean? (page 211) ● Do the documents meet the paper requirements? (page 211) ● Are the brake roller and pick roller installed correctly? (page 211) Have you adjusted the magnification level? (page 211) ●...
Page 212: A Shadow Appears At The Top Or The Bottom Of The Image
Troubleshooting A Shadow Appears at the Top or the Bottom of the Image Check the following points ● Have you adjusted the offset (position to start the scan)? (page 212) ● Did you use the page edge filler function to fill in the shadow around the edge? (page 212) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 213: There Are Black Traces On The Document
Troubleshooting There Are Black Traces on the Document Check the following points ● Are you scanning documents written in lead pencil or carbon paper? (page 213) ● Are the glass and rollers inside the ADF clean? (page 213) If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 217) first, then contact the distributor/dealer where you purchased this product.
Page 214: The Carrier Sheet Is Not Fed Smoothly/Paper Jams Occur
Troubleshooting The Carrier Sheet Is Not Fed Smoothly/Paper Jams Occur Check the following points ● Did you scan just the Carrier Sheet continuously? (page 214) ● Is the Carrier Sheet clean? (page 214) ● Did you start the scan after loading the Carrier Sheet in the ADF paper chute (feeder)? (page 214) Are the glass and rollers inside the ADF clean? (page 215) ●...
Page 215 Troubleshooting ● Are the glass and rollers inside the ADF clean? Solution Clean the dirty parts. For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 121). ● Are the brake roller and pick roller worn out? Solution Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch screen, and replace the brake roller and pick roller if necessary.
Page 216: Part Of The Image Appears Missing In The Case Where The Carrier Sheet Is Used
Troubleshooting Part of the Image Appears Missing in the Case Where the Carrier Sheet Is Used Check the following points ● Did you place several small documents (such as photos or postcards) in the Carrier Sheet for scanning? (page 216) ●...
Page 217: Before You Contact The Scanner Service Provider
Troubleshooting Before You Contact the Scanner Service Provider Please check the following items before contacting the distributor/dealer where you purchased this product. General (page 217) ● Error Status (page 217) ● General Item Findings Scanner name Example: fi-7300NX For details, refer to Checking the Product Label (page 219).
Page 218 Troubleshooting ● Feeding Issues Item Findings Paper type Main purpose of use Date of last cleaning Date of consumable replacement Touch screen status ● Image Quality Issues Item Findings Scanner driver and version Interface controller Operating system (Windows) Application Example: PaperStream Capture Scanning sides Example: front, back, both Resolution...
Page 219: Checking The Product Label
Troubleshooting Checking the Product Label This section explains about the product label on the scanner. The label is located on the place indicated in the following figure: Label (example): Shows the scanner information.
Page 220: Scanner Settings (Touch Screen)
Scanner Settings (Touch Screen) This section explains how to use the touch screen to configure the scanner settings. HINT Some setting items can also be configured from the Software Operation Panel. For details, refer to Scanner Settings (Software Operation Panel) (page 248).
Page 221 Scanner Settings (Touch Screen) Setting Items Description Wired LAN (page 228) Configure the settings for wired LAN. Server (page 228) Configure the settings for a server, which is to be connected to the scanner. Network Encryption (page Specify whether to encrypt network communications. 230) Check connection (Ping) Check the communication status between the scanner...
Page 222 Scanner Settings (Touch Screen) Setting Items Description Dropout Color (page 242) You can exclude a color from being scanned by selecting either red, green, or blue (three primary colors). Offset (page 243) Specify a starting position for scanning. Magnification (page 244) Specify the magnification level for the feed direction.
Page 223: How To Connect
Scanner Settings (Touch Screen) How to connect How to connect Specify a connection method for the scanner. ● Wi-Fi ● Wired LAN ● USB Continue with the Settings When [Continue with the Settings] is set to on, you can configure the necessary information for the connection after this setting.
Page 224: Power Management
Scanner Settings (Touch Screen) Power Management Startup mode Specify a startup mode for the scanner. ● Fast The scanner enters power saving mode by pressing the [Power] button for 2 seconds or more. The scanner can perform a scan immediately when it resumes from power saving mode. ●...
Page 225 Scanner Settings (Touch Screen) This is the factory default setting. ● Disable Power Button Select this to use an AC power strip to control power supply for peripherals such as a scanner in accordance with the computer's power. The [Power] button on the scanner is not used to turn on/off the scanner. Enable USB Power You can configure the setting when selecting [Enable Power Button] and connecting the scanner and the computer via a USB cable.
Page 226: Scanner Name
Scanner Settings (Touch Screen) Scanner Name Scanner name Set a scanner name. Enter a scanner name within 64 characters. The following characters can be used for a scanner name: ● Alphanumerical characters ● Hyphen "-" ● Underscore "_" ● Space The space before or after the character string is ignored.
Page 227: Network
Scanner Settings (Touch Screen) Network You can configure the setting when selecting [Wi-Fi] or [Wired LAN] for [How to connect]. Wi-Fi Configure the settings for Wi-Fi. You can configure the setting when selecting [Wi-Fi] for [How to connect]. Access Point Select a setting method when connecting via Wi-Fi.
Page 228 Scanner Settings (Touch Screen) DNS Server Enable When you set an IP address manually, specify a DNS server. [Enable] is set to off as the factory default. When [Enable] is set to on, specify the following items: ● Primary DNS ●...
Page 229 Scanner Settings (Touch Screen) Proxy Server Enable Set this item to use a proxy server. [Enable] is set to off as the factory default. When [Enable] is set to on, specify the following items: ● Host Name/IP address ● Port Number The factory default setting is "8080".
Page 230 Scanner Settings (Touch Screen) ● 2 ● 3 Auto Login Specify an auto login method for PaperStream NX Manager. ● Disabled This is the factory default setting. ● Username/Password ● Job Group Code Application (Internet) Set this item when scanning with a user application on a computer or mobile device in an environment in which PaperStream NX Manager and a scanner are connected via the Internet.
Page 231 Scanner Settings (Touch Screen) Host Name/IP address Enter a host name or an IP address. [Run] button A ping test is performed.
Page 232: Paper Source/Feeding
Scanner Settings (Touch Screen) Paper Source/Feeding Pre-Pick Enable this to shorten the scanning time when scanning continuously. "Pre-pick" refers to feeding the next document into the ADF before ejecting the current document being scanned when scanning documents continuously. Enable [Enable] is set to on as the factory default. HINT ●...
Page 233 Scanner Settings (Touch Screen) - When a piece of paper is attached on a document, the length and position of the paper can be memorized, and set to ignore overlapping of documents. Set it in [Intelligent Multifeed Detection]. ● Check Length Detects overlapped documents according to the difference in length.
Page 234 Scanner Settings (Touch Screen) HINT ● This setting can also be configured in the scanner driver. Note that priority is given to the scanner driver setting. ● When the Carrier Sheet setting is enabled in the scanner driver, the touch screen does not display the error message.
Page 235 Scanner Settings (Touch Screen) Configure the setting so that the value of the end position minus the start position is 6 mm or more. ● For examples of the overlapping detection area settings, refer to Examples of the Settings for the Area to Detect the Overlapping of Documents (page 296).
Page 236 Scanner Settings (Touch Screen) When [When powering off] is set to on, keep overlap patterns upon turning the power off. Set this to on to use the same overlap patterns after turning the power on again. [When powering off] is set to off as the factory default. Overlap pattern [Clear] button Delete all the overlap patterns that have been memorized in the scanner.
Page 237 Scanner Settings (Touch Screen) Enable Setting [Enable] to on for this item improves the accuracy to detect overlapped documents. [Enable] is set to off as the factory default.
Page 238: Paper Protection
Scanner Settings (Touch Screen) Paper Protection Paper protection Configure the setting to detect feeding errors. This function detects feeding errors in the following cases: ● When the scanner detects a warped document caused by a feeding error ● When the scanner detects paper jam noise Paper jams due to feeding errors could damage or tear valuable documents.
Page 239 Scanner Settings (Touch Screen) ● Normal Detects paper jam noise with the optimum sensitivity level. This is the factory default setting. ● High Increases the sensitivity level to detect paper jam noise. Specify this to detect even slight paper jam noise. ATTENTION ●...
Page 240 Scanner Settings (Touch Screen) ● For the paper protection setting, priority will be given in the following order: 1. [Paper Protection] in the scanner driver 2. [Paper Protection (Touch Screen Settings)] on the touch screen 3. [Paper protection] on the touch screen or [Paper Protection] on the Software Operation Panel...
Page 241: Image
Scanner Settings (Touch Screen) Image Automatic Page Size Detection When the scanner is set to detect the paper size automatically, specify whether or not to optimize (round up/down) the fractional part of the scanned image. When the paper size is detected, there may be a fractional part of the scanned image compared to the standard paper size.
Page 242 Scanner Settings (Touch Screen) Left (mm) Specify the width of the left margin to fill in. The factory default setting is "0". (1): Top = 0 to 15 mm (2): Bottom = -7 to 7 mm (3): Right = 0 to 15 mm (4): Left = 0 to 15 mm (in 1 mm increments) ATTENTION...
Page 243 Scanner Settings (Touch Screen) Documents can be scanned without excluding any colors. For example, when scanning a document with black characters and a green frame, if you select green for the dropout color, only the black characters of the document are scanned. ●...
Page 244 Scanner Settings (Touch Screen) Magnification Magnification (%) Specify the magnification level for the feed direction. The specified value can range from -3.1 to +3.1% (in increments of 0.1). The factory default setting is "0.0". ATTENTION Normally, you should not have to modify anything as the factory default settings already use adjusted values.
Page 245: Cleaning & Maintenance
Scanner Settings (Touch Screen) Cleaning & Maintenance Cleaning cycle Specify the cleaning cycle for the scanner inside. The background color of the [After cleaning] counter in the [Consumable counters] screen changes to yellow when the counter reaches 95% of the specified value for this item, and to red when the counter reaches 100%.
Page 246: Usb
Scanner Settings (Touch Screen) The factory default setting is "20". Maintenance cycle Specify the maintenance and inspection cycle for the scanner that is performed by a service engineer. If the specified period has passed after the last maintenance and inspection date, the touch screen displays a notification on when you receive a [Maintenance] message.
Page 247: Restore Factory Defaults
Scanner Settings (Touch Screen) Current Password Enter the current password. The factory default of the password is "password". New Password Enter a new password within 16 characters to change the current password. All characters that are available on the touch screen on the scanner can be used. The space before or after the character string is ignored.
Page 248: Scanner Settings (Software Operation Panel)
Scanner Settings (Software Operation Panel) This section explains how to use the Software Operation Panel to configure the scanner settings. HINT The scanner settings can also be configured from the touch screen. For details, refer to Scanner Settings (Touch Screen) (page 220).
Page 249 Scanner Settings (Software Operation Panel) Click [Start] menu → [fi Series] → [Software Operation Panel]. The Software Operation Panel icon is displayed in the menu that appears when you click in the notification area. To have the Software Operation Panel icon always displayed in the notification area, drag and drop the icon onto the notification area.
Page 250: Password Setting For The Software Operation Panel
Scanner Settings (Software Operation Panel) Password Setting for the Software Operation Panel By setting a password, the Software Operation Panel can run in [View Only mode] which allows users to only view the scanner settings. The scanner settings can be configured if no password is set. In order to prevent unnecessary changes to the settings, a password can be used to restrict user operations.
Page 251: Setting A Password
Scanner Settings (Software Operation Panel) Setting a Password Set a password in the following procedure. Right-click the Software Operation Panel icon in the notification area, and select [Password Setting] from the menu. The [Password setting] window appears. Enter a new password then again to confirm, and click the [OK] button. Up to 32 characters can be used for the password.
Page 252: Setting [View Only Mode]
Scanner Settings (Software Operation Panel) Setting [View Only mode] Set the Software Operation Panel to [View Only mode]. Set a password. For details, refer to Setting a Password (page 251). Right-click the Software Operation Panel icon in the notification area, and select [View Only mode] from the menu.
Page 253 Scanner Settings (Software Operation Panel) HINT In [View Only mode], a check mark appears next to [View Only mode] in the menu that is displayed by right- clicking the Software Operation Panel icon in the notification area.
Page 254: Exiting [View Only Mode]
Scanner Settings (Software Operation Panel) Exiting [View Only mode] Exit [View Only mode] on the Software Operation Panel in the following procedure. Right-click the Software Operation Panel icon in the notification area, and select [View Only mode] from the menu. The [Password setting] window appears.
Page 255 Scanner Settings (Software Operation Panel) The Software Operation Panel exits [View Only mode], and the scanner settings can now be changed. HINT When the Software Operation Panel exits [View Only mode], the check mark next to [View Only mode] disappears from the menu that is displayed by right-clicking the Software Operation Panel icon in the notification area.
Page 256: Changing The Password
Scanner Settings (Software Operation Panel) Changing the Password Change the password in the following procedure. Right-click the Software Operation Panel icon in the notification area, and select [Password Setting] from the menu. The [Password setting] window appears. Enter the current password and click the [OK] button. The [Password setting] window appears.
Page 257 Scanner Settings (Software Operation Panel) The password is set.
Page 258: Clearing The Password
Scanner Settings (Software Operation Panel) Clearing the Password Clear the password in the following procedure. Right-click the Software Operation Panel icon in the notification area, and select [Password Setting] from the menu. The [Password setting] window appears. Enter the current password and click the [OK] button. The [Password setting] window appears.
Page 259: Resetting The Password
Scanner Settings (Software Operation Panel) Resetting the Password If you forgot your password, reset it. Right-click the Software Operation Panel icon in the notification area, and select [Password Setting] from the menu. The [Password setting] window appears. Enter the default password which is "fi-scanner", and click the [OK] button. The [Password setting] window appears.
Page 260 Scanner Settings (Software Operation Panel) The password is set.
Page 261: Setting Items
Scanner Settings (Software Operation Panel) Setting Items The Software Operation Panel allows the configuration of the settings that are related to scanning documents or managing consumable parts for the scanner that is connected to the computer. The following lists are used for configuration. ●...
Page 262 Scanner Settings (Software Operation Panel) The [Offset] window appears. Items that can be configured in these windows are as follows: Setting Item Description Count The status of each consumable part can be viewed to determine (Checking/Clearing) when to replace or clean the consumables. When you have replaced or cleaned a consumable part, clear the corresponding counter.
Page 263: Device Setting 2
Scanner Settings (Software Operation Panel) Device Setting 2 Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 248). From the list on the left, select [Device Setting 2]. The settings that are currently configured in [Device Setting 2] are listed on the right of the window. HINT ●...
Page 264 Scanner Settings (Software Operation Panel) Setting Item Description Multifeed Configure the settings to detect overlapped documents during a scan. Page Edge Filler (ADF) Configure the settings to fill in the shadow or streaks around the edge of the scanned image. Dropout color You can exclude a color from being scanned by selecting either red, green, or blue (three primary colors).
Page 265 Scanner Settings (Software Operation Panel) Setting Item Description Image Quality Mode To obtain an image quality that is close to the image quality for scanning with fi-6130Z, set the image quality mode. Startup mode Specify a startup mode for the scanner.
Page 266: Settings Related To Sheet Counters
Scanner Settings (Software Operation Panel) Settings Related to Sheet Counters Checking the Sheet Counter The status of each consumable part can be viewed to determine when to replace or clean the consumables. The background color of the counter changes as it gets closer to the time to replace the consumables or to clean the scanner.
Page 267 Scanner Settings (Software Operation Panel) After cleaning Total number of sheets scanned after cleaning Brake Roller Number of sheets scanned after the brake roller is replaced Pick Roller Displays the number of sheets scanned after the pick roller is replaced. The factory default setting for each counter is "0".
Page 268: Clearing The Sheet Counters
Scanner Settings (Software Operation Panel) Clearing the Sheet Counters When you have replaced or cleaned a consumable part, clear the corresponding counter. Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 248). From the list on the left, select [Device Setting] and click the [Clear] button for [After cleaning] when cleaning is performed or click the [Clear] button for the consumable that you replaced.
Page 269: Messages For Cleaning Or Replacing Consumables
Scanner Settings (Software Operation Panel) Messages for Cleaning or Replacing Consumables The following message may appear on the computer while the scanner is in use. Example: Message for replacing consumables Example: Message for cleaning Check the message, and replace the consumable or perform cleaning accordingly. Note that, when this message appears, the touch screen displays a notification on for a message related to replacing the consumables or cleaning the scanner.
Page 270: Scanner Cleaning Cycle [Cleaning Cycle]
Scanner Settings (Software Operation Panel) Scanner Cleaning Cycle [Cleaning Cycle] Specify the cleaning cycle for the scanner inside. The background color of the [After cleaning] counter in [Device Setting] changes to yellow when the counter reaches the specified value for this item. You can also display a cleaning instruction message that is described in Messages for Cleaning or Replacing Consumables (page...
Page 271: Replacement Cycle Of Consumables [Life Counter Alarm Setting]
Scanner Settings (Software Operation Panel) Replacement Cycle of Consumables [Life Counter Alarm Setting] Specify the replacement cycle for the consumables. The background color of the counter for [Brake Roller] or [Pick Roller] in [Device Setting] changes to light yellow when the sheet count (after a consumable replacement) reaches 95% of the value specified for this setting and turns yellow when the sheet count reaches 100%.
Page 272: Settings Related To Scanning
Scanner Settings (Software Operation Panel) Settings Related to Scanning Adjusting the Position to Start the Scan [Offset Setting/Vertical magnification Adjustment] When the output position of the scanned image is not correct or the image appears shortened/elongated (vertically), adjust the offset and the vertical magnification. ATTENTION Normally, you should not have to modify anything as the factory default settings already use adjusted values.
Page 273 Scanner Settings (Software Operation Panel) Adjust the level of offset/vertical magnification as needed. Offset Setting Unit Select [ADF (front)] or [ADF (back)] as the unit for an offset adjustment. The factory default setting is [ADF (front)]. Main Specify the horizontal (width) offset. The specified value can range from -2 to +2 mm (in increments of 0.5).
Page 274 Scanner Settings (Software Operation Panel) Vertical magnification Adjustment Unit The unit for a vertical magnification adjustment is fixed to [ADF]. Vertical magnification Adjustment Specify the vertical (length) magnification. The specified value can range from -3.1 to +3.1% (in increments of 0.1). The factory default setting is "0.0".
Page 275: Removing Shadows/Streaks That Appear Around Edges Of Images [Page Edge Filler (Adf)]
Scanner Settings (Software Operation Panel) Removing Shadows/Streaks that Appear around Edges of Images [Page Edge Filler (ADF)] Configure the settings to fill in the shadow or streaks around the edge of the scanned image. Depending on the condition of the documents that you scan, the shadow of a document may appear as black streaks on the edges of the scanned image.
Page 276 Scanner Settings (Software Operation Panel) The specified area is filled in white or black, according to the background color. (1): Top = 0 to 15 mm (2): Bottom = -7 to 7 mm (3): Right = 0 to 15 mm (4): Left = 0 to 15 mm (in 1 mm increments) ATTENTION...
Page 277: Configuring The Scan Setting To Drop Out Specified Colors When Scanning [Dropout Color]
Scanner Settings (Software Operation Panel) Configuring the Scan Setting to Drop Out Specified Colors When Scanning [Dropout color] You can exclude a color from being scanned by selecting either red, green, or blue (three primary colors). Documents can be scanned without excluding any colors. For example, when scanning a document with black characters and a green frame, if you select green for the dropout color, only the black characters of the document are scanned.
Page 278 Scanner Settings (Software Operation Panel) To drop out other colors, configure the setting in the scanner driver. For details, refer to the help for the scanner driver. HINT ● This is only available in black & white or grayscale mode. ●...
Page 279: Shortening The Scanning Intervals [Pre-Pick]
Scanner Settings (Software Operation Panel) Shortening the Scanning Intervals [Pre-Pick] Enable this to shorten the scanning time when scanning continuously. "Pre-pick" refers to feeding the next document into the ADF before ejecting the current document being scanned when scanning documents continuously. Start up the Software Operation Panel.
Page 280: Specifying The Number Of Retries For Paper Feeding [Number Of Paper Feeding Retries]
Scanner Settings (Software Operation Panel) Specifying the Number of Retries for Paper Feeding [Number of Paper Feeding Retries] Specify the number of feeding retries when a document is not fed from the ADF paper chute (feeder). Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 248).
Page 281: Feeding [Pick Speed]
Scanner Settings (Software Operation Panel) Feeding [Pick Speed] You can specify the timing of when document feeding is started. When overlapped documents or paper jams occur frequently, delaying the timing of document feeding may improve the performance. This setting is effective when you scan thin paper. Start up the Software Operation Panel.
Page 282: Cropping The Image Boundary [Autocrop Boundary]
Scanner Settings (Software Operation Panel) Cropping the Image Boundary [AutoCrop Boundary] When the scanner is set to detect the paper size automatically, specify whether or not to optimize (round up/down) the fractional part of the scanned image. When the paper size is detected, there may be a fractional part of the scanned image compared to the standard paper size.
Page 283 Scanner Settings (Software Operation Panel) HINT This setting is effective only for scanning images in black & white.
Page 284: Protecting The Documents From Being Damaged [Paper Protection]
Scanner Settings (Software Operation Panel) Protecting the Documents from Being Damaged [Paper Protection] Configure the setting to detect feeding errors. This function detects feeding errors in the following cases: ● When the scanner detects a warped document caused by a feeding error ●...
Page 285 Scanner Settings (Software Operation Panel) Feeding Accuracy & Noise Stops the scan when the scanner detects a warped document caused by a feeding error, or when the scanner detects paper jam noise. ATTENTION ● Note that the paper protection function is to prevent damages to documents, but the protection of all documents is not guaranteed.
Page 286: Specifying The Sensitivity Level For Paper Protection [Paper Protection Sensitivity]
Scanner Settings (Software Operation Panel) Specifying the Sensitivity Level for Paper Protection [Paper Protection Sensitivity] Specify the sensitivity level for detecting feeding errors when the paper protection function is enabled. Documents are warped and deformed or paper jam noise is made when documents are not being fed properly. Specify the sensitivity level for detecting deformed documents by warpage or feeding noise.
Page 287 Scanner Settings (Software Operation Panel) Normal Detects warped documents and paper jam noise with the optimum sensitivity. This is the factory default setting. High Increases the sensitivity level to detect warped documents or paper jam noise. Specify this to detect even slightly deformed documents by warpage or slight paper jam noise. HINT ●...
Page 288: Scanning At High Altitude [High Altitude Mode]
Scanner Settings (Software Operation Panel) Scanning at High Altitude [High Altitude Mode] Enable this mode to use the scanner at an altitude of 2,000 m or higher. Low atmospheric pressure at high altitudes may lower the accuracy in detections for overlapped documents with the ultrasonic sensor.
Page 289: Specifying The Image Quality For Scanning [Image Quality Mode]
Scanner Settings (Software Operation Panel) Specifying the Image Quality for Scanning [Image Quality Mode] To obtain an image quality that is close to the image quality for scanning with fi-6130Z, set the image quality mode. Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 248).
Page 290: Settings Related To The Detection For Overlapped Documents (Multifeed)
Scanner Settings (Software Operation Panel) Settings Related to the Detection for Overlapped Documents (Multifeed) Specifying a Method to Detect Overlapped Documents [Multifeed] Multifeed is an error that occurs when two or more sheets are overlapped and fed at once. Configure the settings to detect overlapped documents during a scan. Overlapped documents are detected with the ultrasonic sensor or according to the difference in length of the documents.
Page 291 Scanner Settings (Software Operation Panel) ● Specify an area to detect overlapped documents by the length from the leading edge of the document in the feeding direction. For details, refer to Specifying the Area to Detect Overlapped Documents [Document check area specification for Multifeed Detection] (page 293).
Page 292 Scanner Settings (Software Operation Panel) Otherwise, detect overlapping of documents by specifying an area on the document that does not include an area attached with paper in order to ignore the overlapping of documents for that area. HINT ● This setting can also be configured in the scanner driver. Note that priority is given to the scanner driver setting.
Page 293: Specifying The Area To Detect Overlapped Documents
Scanner Settings (Software Operation Panel) Specifying the Area to Detect Overlapped Documents [Document check area specification for Multifeed Detection] Specify an area to detect overlapped documents. Specify this item when [Check Overlapping(Ultrasonic)] or [Check Overlapping and Length] is selected for [Multifeed].
Page 294 Scanner Settings (Software Operation Panel) [Selected range] check box Select the check box to specify the detection range (colored in light pink) in the figure below. The check box is cleared for the factory default settings. Clearing this check box sets both start and end positions to "0", and overlapped documents are detected within the whole document.
Page 295 Scanner Settings (Software Operation Panel) HINT ● When the start and end positions are both "0", overlapped documents are detected in the whole document regardless of the setting for [Selected range]. ● To disable the detection of overlapped documents for the whole document, select [Disable] for [Selected range], and set the start position to "0"...
Page 296 Scanner Settings (Software Operation Panel) ■ Examples of the Settings for the Area to Detect the Overlapping of Documents Example 1 Setting details are as follows. Detection area: Specify the enabled area, Start: 50 mm, End: 200 mm Overlapping of documents is detected only within the light pink area. Example 2 Setting details are as follows.
Page 297 Scanner Settings (Software Operation Panel) Detection area: Specify the disabled area, Start: 0 mm, End: 300 mm Overlapping of documents is detected only within the light pink area. Example 3 (Bad Example) Setting details are as follows. Detection area: Specify the enabled area, Start: 100 mm, End: 102 mm...
Page 298 Scanner Settings (Software Operation Panel) Since the detection area (length) is less than 5 mm, overlapped documents cannot be detected accurately.
Page 299: Setting To Ignore Certain Overlap Patterns [Intelligent Multifeed Function]
Scanner Settings (Software Operation Panel) Setting to Ignore Certain Overlap Patterns [Intelligent Multifeed Function] Configure the setting to automatically ignore certain patterns of overlapped documents when the setting to detect overlapped documents is enabled. Note that you first need to specify [Check Overlapping (Ultrasonic)] or [Check Overlapping and Length] in the scanner driver and Specifying a Method to Detect Overlapped Documents [Multifeed] (page 290) on the Software...
Page 300 Scanner Settings (Software Operation Panel) HINT Eight of the most recent overlap patterns can be memorized when [Remember] in [Remember multifeed pattern at power-off] is enabled. Auto mode 2 Specify whether the length of the longest piece of paper attached on a document detected as overlapped documents is memorized as an overlap pattern.
Page 301: Settings Related To Waiting Time
Scanner Settings (Software Operation Panel) Settings Related to Waiting Time Waiting Time in Manual Feeding [Manual Feeding] Configure the settings when manually loading and scanning one sheet at a time. When you scan by manually loading one sheet at a time, you can specify the waiting time (interval) for loading the next document in the ADF paper chute (feeder).
Page 302 Scanner Settings (Software Operation Panel) ● When scanning a document folded in half, an envelope, or a multi-layered transfer paper one at a time manually 1. Slide the feed mode switch to the left to switch the feed mode to Manual Single Mode. 2.
Page 303: Waiting Time For The Scanner To Enter Power Saving Mode [Power Saving]
Scanner Settings (Software Operation Panel) Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] Specify the waiting time before the scanner enters power saving mode. Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 248).
Page 304: Settings Related To Power On/Off And Start Up Of The Scanner
Scanner Settings (Software Operation Panel) Settings Related to Power On/Off and Start up of the Scanner Method of Turning the Scanner ON/OFF [Power SW Control] Specify whether or not to turn on/off the scanner by pressing the [Power] button on the scanner. Start up the Software Operation Panel.
Page 305 Scanner Settings (Software Operation Panel) In addition to the [Power] button on the scanner, turning on/off the computer can simultaneously turn on/off the scanner. Connecting/disconnecting a USB cable can turn on/off the scanner. ATTENTION Some types of computers and USB hubs keep supplying power to the USB bus even after the computer is turned off.
Page 306: Startup Mode Setting For The Scanner [Startup Mode]
Scanner Settings (Software Operation Panel) Startup Mode Setting for the Scanner [Startup mode] Specify a startup mode for the scanner. Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 248). From the list on the left, select [Device Setting 2] → [Startup mode]. Select a startup mode for the scanner.
Page 307: Settings Related To Scanner Maintenance
Scanner Settings (Software Operation Panel) Settings Related to Scanner Maintenance Detecting Vertical Streaks [Vertical Streak Detection] You can configure the settings for detecting dirt on the glass. Vertical streaks may appear on images if the glass is dirty. If [Enable] is selected for the vertical streak detection setting, the touch screen displays a notification on when you receive a [Clean glass!] message.
Page 308: Specifying The Sensitivity Level For Vertical Streak Detection [Vertical Streak Sensitivity]
Scanner Settings (Software Operation Panel) Specifying the Sensitivity Level for Vertical Streak Detection [Vertical Streak Sensitivity] Specify the sensitivity level to detect vertical streaks (dirt on the glass) when [Enable] is selected for [Vertical Streak Detection]. Adjust the sensitivity level according to how dirty the glass is. Start up the Software Operation Panel.
Page 309: Settings Related To Scanner Maintenance And Inspection Cycle [Maintenance And Inspection Cycle]
Scanner Settings (Software Operation Panel) Settings Related to Scanner Maintenance and Inspection Cycle [Maintenance and Inspection Cycle] Specify the maintenance and inspection cycle for the scanner that is performed by a service engineer. If the specified period has passed after the last maintenance and inspection date, the touch screen displays a notification on when you receive a [Maintenance] message.
Page 310: Appendix
Appendix Basic Specification Item Specification Scanner type ADF (Automatic Document Feeder) Manual feeding (Single/Continuous) is available with the ADF. Image sensor Color CCD × 2 (front, back) Light source White LED × 2 (front, back) Scanning area (width × Minimum size 50.8 ×...
Page 311 Appendix Item Specification Wi-Fi For details, refer to Specifications of Wi-Fi (page 311). Network protocol (wired LAN, Wi-Fi) IPv4 (*6), TCP, UDP, ICMP, DHCP, DNS HTTP/HTTPS Touch screen 4.3-inch TFT color touch screen Pressure-sensitive Contactless Smart Card Reader Communication mode ●...
Page 312 Appendix Item Specification Encryption WEP (64bit/128bit) WPA (TKIP/AES) WPA2 (AES) WPA-PSK (TLIP/AES) WPA2-PSK (AES) Simple setup Supports WPS2.0 (button/PIN code) (*3) *1:You need a wireless access point which supports the same standards as this scanner. *2:Depending on the country or region where the scanner is purchased, it may not work with a 5GHz SSID. Change the wireless access point setting to use a 2.4 GHz SSID.
Page 313: Installation Specification
Appendix Installation Specification Item Specification Outer dimensions (W × D × H) (*1) 300 × 202 × 170 mm/11.81 × 7.95 × 6.69 Installation space (W × D × H) (*2) 400 × 700 × 380 mm/15.75 × 27.56 × 14.96 in.
Page 314: Outer Dimensions
Appendix Outer Dimensions The outer dimensions are as follows: Unit: mm (in.)
Page 315: Scanner Options
Appendix Scanner Options Name Part No. Description Carrier Sheets PA03360-0013 Use this option to scan non-standard size documents such as photographs and clippings. Using the Carrier Sheets enable you to scan documents that can be damaged quite easily such as photographs, or documents that are difficult to load directly such as newspaper clippings.
Page 316: Uninstalling The Software
Appendix Uninstalling the Software Turn on the computer and log onto Windows as a user with administrator privileges. Exit all running software. Display the [Control Panel] window. ● Windows Server 2008 R2/Windows 7 Click [Start] menu → [Control Panel]. ● Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar →...
Page 317 Appendix ● When uninstalling fi Series Online Update Select [fi Series Online Update]. Click the [Uninstall] button or the [Uninstall/Change] button. If a confirmation message appears, click the [OK] button or the [Yes] button. The software is uninstalled.
Page 318: Exporting The Scanner Settings (Using Paperstream Nx Manager)
Appendix Exporting the Scanner Settings (Using PaperStream NX Manager) This section explains the scanner settings that can be exported and the exporting procedure. When using PaperStream NX Manager, export the scanner settings and upload them to the Scanner Central Admin Server so that the scanner settings can be distributed to other scanners operated with PaperStream NX Manager.
Page 319 Appendix Click the [Logout] button. You can skip this step when [Enable] for [Admin Password] in [Scanner Settings] is set to off. ATTENTION When exporting the scanner settings, in the case that the window does not proceed even if the [Login] button is clicked or downloading a file does not start even if the [Download] button is clicked, check the settings on your browser.
Page 320: Notes For Distributing Assets With The Scanner Central Admin Server
Appendix Notes for Distributing Assets with the Scanner Central Admin Server This section describes notes for distributing assets such as the scanner settings and firmware to scanners that are operated with PaperStream NX Manager by using the Scanner Central Admin Server. For details about how to distribute assets by using the Scanner Central Admin Server, refer to the Scanner Central Admin User's Guide.
Page 321: Contact For Inquiries
For other inquiries regarding the scanner, refer to the following web page: http://imagescanner.fujitsu.com/g-support.html If the solution to your problem cannot be found on the above web page, refer to the contact information for your Fujitsu office on the following web page: https://www.fujitsu.com/global/about/resources/shop/computing/peripheral/scanners/index.html ●...

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