Epson WorkForce WF-7830 Series User Manual page 217

Solving Problems
The printhead is rubbing the surface of the paper.
Solutions
When copying on thick paper, the print head is close to the printing surface and the paper may be
scuffed. In this case, enable the reduce scuff setting.
Select Settings > General Settings > Printer Settings, and then enable Thick Paper on the control panel.
If you enable this setting, copy quality may decline or may slow down.
Copied Photos are Sticky
The copy was made on the wrong side of the photo paper.
Solutions
Make sure you are copying on the printable side. If you have accidentally copied on the wrong side of the
photo paper, you need to clean the paper path.
"Loading Paper" on page 31
&
"Cleaning the Paper Path for Ink Smears" on page 126
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The Position, Size, or Margins of the Copies are Incorrect
The following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
"Loading Paper" on page 31
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The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
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Printing, Copying, Scanning, and Faxing Quality is Poor
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Copy Quality is Poor