Faq (Problems Specific To The Ip4000 And Corrective Actions) - Canon PIXMA iP4000 Service Manual

3. FAQ (Problems Specific to the iP4000 and Corrective Actions)

No. * Function Phenomenon
Margin (approx. 0.3mm)
1 C Print results
- Skewed paper feeding
- Printing on the platen
2 B Print results
Variation in the top of form
accuracy
3 B Print results
- Skewed paper feeding
- Margin
4 B Print results
Carriage lock lever dislocation
Safety during
5 C
transportation
Soiling on the back side of
paper (lines or streaks parallel
to the paper feed direction)
6 A Print results
Soiling on paper in automatic
duplex printing (lines or streaks
perpendicular to the paper feed
direction)
Condition
- Paper feeding from the cassette, Photo
Paper Plus Double Sided (A4), borderless
printing, printing on the back side of
paper
- In the low temperature and low humidity
environment
- Plain paper
- In the high temperature and high humidity
environment
- A5 or legal size Due to decrease of paper feed capability in
the low temperature and low humidity
- In the low temperature and low humidity
environment
environment
- Not solved even when the number of
sheets stacked in the auto sheet feeder or
the cassette is reduced
- Photo Paper Plus Double Sided
- 2L size (Japan only)
- With the print head and ink tanks installed
- The phenomenon occurred in the freight
handling test.
- After continuous borderless printing of In borderless printing, printing is performed
small sized paper (such as 4 x 6), when a to the size slightly larger than the paper size,
larger sized paper (such as A4) is printed. and ink off the paper is absorbed by the
platen's ink absorber. Absorbed ink may
- With Photo Paper Plus Double Sided or
attach to the platen rib(s) after several dozen
postcards, the phenomenon is likely to be
sheets are printed, causing soiling at the
noticeable and to be complained of by
leading edge of paper or on the back side of
users, as printing is performed on both
paper.
sides of such paper.
- Automatic duplex printing (Photo Paper On the rib(s) inside the sheet feed unit used
Plus Double Sided, postcards, plain paper) for duplex printing, ink mist may
accumulate, smearing paper.
Cause
- In the printer driver, increase the amount of
extension.
- Change the paper feeding method from the
cassette to the auto sheet feeder.
- If paper is curled, straighten it.
- Try printing on the other side of paper.
- Set the top margin to 4mm or more.
- In the printer driver, increase the amount of
extension.
- Change the paper feeding method from the
cassette to the auto sheet feeder.
When returning the repaired printer to the user,
insert the fixing tool (A4 plain paper folded 5
times) between the main case and the carriage, and
fix it with tape.
TRANSPORTATION]
1. Perform Bottom plate cleaning (from the printer
driver) up to 3 times
: Change the paper in each Bottom plate
*1
cleaning. The cleaning can end when paper
does not get any soiling.
2. If soiling on the paper still remains after 3 times
of Bottom plate cleaning, wipe the platen rib(s)
and their surroundings with a cotton swab.
Temporary operational solution:
Cancel automatic duplex printing, and manually
print each side of paper.
2 - 4
Corrective action Possible call or complaint
- A margin appears on printouts.
- Paper feeds at an angle.
- Paper feeds at an angle.
- Printing is performed on the
platen.
- The back side of paper gets
smeared.
- Print start position varies.
- A margin appears on printouts.
- Paper feeds at an angle.
During transportation for return
after repair, Ink dries, and no
ink is ejected.
[See Part 1, 4. PRINTER
- Paper gets smeared.
.
*1
- The back side of paper gets
smeared.
- Paper gets smeared.
- The back side of paper gets
smeared.