Panasonic KX-TG6521 Series Operating Instructions Manual
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Panasonic KX-TG6521 Series Operating Instructions Manual

Digital cordless answering system
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TG6521AL(e).book Page 1 Friday, February 26, 2010 5:07 PM
Model shown is KX-TG6521.
Before initial use, see "Getting
Started" on page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q
Operating Instructions
Digital Cordless Answering System
KX-TG6521AL
Model No.
KX-TG6522AL
KX-TG6523AL

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  • Page 1 Model shown is KX-TG6521. Before initial use, see “Getting Started” on page 8. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company.

  • Page 2: Table Of Contents

    TG6521AL(e).book Page 2 Friday, February 26, 2010 5:07 PM Table of Contents Introduction Answering system settings ..32 Model composition ....3 Voice Mail Service Accessory information .

  • Page 3: Introduction

    TG6521AL(e).book Page 3 Friday, February 26, 2010 5:07 PM Introduction Model composition Base unit Handset Series Model No. Part No. Part No. Quantity KX-TG6521 KX-TG6521 KX-TG6521 KX-TGA651 series KX-TG6522 KX-TG6521 KX-TGA651 KX-TG6523 KX-TG6521 KX-TGA651 *1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4).
  • Page 4 TG6521AL(e).book Page 4 Friday, February 26, 2010 5:07 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable HHR-4DPA/2B or HHR-4MRT/2B batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset...

  • Page 5: Important Information

    TG6521AL(e).book Page 5 Friday, February 26, 2010 5:07 PM Important Information equipment in fuel depots, chemical plants or where blasting operations are in For your safety progress. To prevent severe injury and loss of Operating safeguards life/property, read this section carefully before L Unplug the product from power outlets using the product to ensure proper and safe before cleaning.

  • Page 6: Important Safety Instructions

    L Please ensure that a separate telephone, not dependent on local power, is available Base unit location/avoiding noise for emergency use. The base unit and other compatible Panasonic L This equipment will be inoperable when units use radio waves to communicate with mains power fails.

  • Page 7: Other Information

    TG6521AL(e).book Page 7 Friday, February 26, 2010 5:07 PM Important Information Environment Information on Disposal in other Countries outside the European Union L Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. L The product should be kept free from excessive smoke, dust, high temperature, and vibration.

  • Page 8: Getting Started

    Setting up L USE ONLY Ni-MH batteries AAA (R03) size. Connections L Do NOT use Alkaline/Manganese/Ni- Cd batteries. L Use only the supplied Panasonic AC L Confirm correct polarities (S, T). adaptor PQLV219AL. ■ Base unit Press plug firmly. “Click”...

  • Page 9: Note When Setting Up

    L Use the supplied rechargeable L Even after the handset is fully batteries. For replacement, we charged, the handset can be left on recommend using the Panasonic the base unit or charger without any ill rechargeable batteries noted on page effect on the batteries.

  • Page 10: Controls

    TG6521AL(e).book Page 10 Friday, February 26, 2010 5:07 PM Getting Started J {ECO/R} ECO: Eco mode shortcut key Controls R: Recall/Flash K Microphone Handset L Charge contacts ■ Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.

  • Page 11: Display

    TG6521AL(e).book Page 11 Friday, February 26, 2010 5:07 PM Getting Started G {x} (Locator) Item Meaning H {s} (Answer on) Answering system Answer on indicator answers calls with a greeting message and caller messages are not Display recorded. (“Caller’s recording time”, page Handset display items Battery level &...

  • Page 12: Turning The Power On/Off

    TG6521AL(e).book Page 12 Friday, February 26, 2010 5:07 PM Getting Started Icon Action Turning the power Sets 24-hour or 12-hour clock format. (page 13) on/off Places a call on hold. (page Power on Opens the phonebook. Press {ic} for about 1 second. Allows you to edit phone numbers.

  • Page 13: One Touch Eco Mode

    TG6521AL(e).book Page 13 Friday, February 26, 2010 5:07 PM Getting Started Date and time One touch eco mode 8 i {#}{1}{0}{1} The {ECO/R} button on the handset Enter the current date, month, and enables you to activate the eco function year.

  • Page 14: Making/Answering Calls

    TG6521AL(e).book Page 14 Friday, February 26, 2010 5:07 PM Making/Answering Calls {V}/{^}: “Yes” i M i {ic} Making calls Pause (for PBX/long distance service users) Lift the handset and dial the phone A pause is sometimes required when number. making calls using a PBX or long L To correct a digit, press ^.

  • Page 15: Useful Features During A Call

    TG6521AL(e).book Page 15 Friday, February 26, 2010 5:07 PM Making/Answering Calls To return to the conversation, press Adjusting the handset ringer volume 1 again. Press {^} or {V} repeatedly to select the desired volume while the handset is Recall/flash ringing for an incoming call. {ECO/R} allows you to use the special Note: features of your host PBX such as...

  • Page 16: Phonebook

    TG6521AL(e).book Page 16 Friday, February 26, 2010 5:07 PM Phonebook L Press the same dial key repeatedly to display the first Handset phonebook entry corresponding to each character located on that dial key. The phonebook allows you to make calls L If there is no entry corresponding without having to dial manually.

  • Page 17: Copying Phonebook Entries

    14). Copying phonebook entries You can copy phonebook entries between 2 handsets. *1 Panasonic compatible handset Copying an entry Find the desired entry (page 16). {V}/{^}: “Copy” i M {V}/{^}: Select the handset you want to send the phonebook entry to.

  • Page 18: Programming

    TG6521AL(e).book Page 18 Friday, February 26, 2010 5:07 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 18) –...
  • Page 19 TG6521AL(e).book Page 19 Friday, February 26, 2010 5:07 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Ringer Setup Ringer Volume Handset – Base Unit – – Ringtone – Initial Setup Ringer Setup Ringer Volume – Ringtone Time Settings Set Date/Time Alarm –...
  • Page 20 TG6521AL(e).book Page 20 Friday, February 26, 2010 5:07 PM Programming Programming using the direct commands 8 i {#} Enter the desired code. Select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ic}. Note: L In the following table, <...
  • Page 21 TG6521AL(e).book Page 21 Friday, February 26, 2010 5:07 PM Programming Feature Code Setting System Page Recall/Flash {0}: 900 msec. {1}{2}{1} {1}: 700 msec. {2}: 600 msec. {3}: 400 msec. {4}: 300 msec. {5}: 250 msec. {*}: 200 msec. {#}: 160 msec. {6}: 110 msec.
  • Page 22 TG6521AL(e).book Page 22 Friday, February 26, 2010 5:07 PM Programming *1 If “System” column is checked, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.

  • Page 23: Special Programming

    TG6521AL(e).book Page 23 Friday, February 26, 2010 5:07 PM Programming Changing the handset name Special programming Each handset can be given a customised name (“Bob”, “Kitchen”, Alarm etc.). This is useful when you make intercom calls between handsets. You An alarm sounds at the set time for 3 can also select whether or not the minutes once or daily.

  • Page 24: Registering A Unit

    TG6521AL(e).book Page 24 Friday, February 26, 2010 5:07 PM Programming When a call is received, the unit does not To edit a number: ring while the caller is being identified. If ~ i Edit the phone number. the phone number matches an entry in i M i {ic} the call barred list, the unit sends out a To erase a number:...
  • Page 25 You can increase the signal range of the sounds. base unit by using a DECT repeater. L If all registered handsets start Please use only the Panasonic DECT ringing, press the same button to repeater noted on page 4. Contact your stop. Then repeat this step.

  • Page 26: Caller Id Service

    TG6521AL(e).book Page 26 Friday, February 26, 2010 5:07 PM Caller ID Service operation is performed by one of the registered handsets: Using Caller ID service – Being replaced on the base unit or charger. Important: – Pressing {ic}. L This unit is Caller ID compatible. To use Caller ID features (such as Phonebook name display displaying caller phone numbers), you...

  • Page 27: Caller List

    TG6521AL(e).book Page 27 Friday, February 26, 2010 5:07 PM Caller ID Service remaining information, press {>}. To return to the previous screen, Caller list press {<}. Important: ~ i Edit the number. L Only 1 person can access the caller L Press dial key ({0} to {9}) to add, list at a time.

  • Page 28: Answering System

    TG6521AL(e).book Page 28 Friday, February 26, 2010 5:07 PM Answering System announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are Turning the answering unavailable to answer the phone. system on/off You can also set the unit to play a greeting message but not to record...

  • Page 29: Greeting Message

    TG6521AL(e).book Page 29 Friday, February 26, 2010 5:07 PM Answering System M i {ic} Greeting message Playing back the greeting When the unit answers a call, a greeting message message is played to callers. 8 i {#}{3}{0}{3} You can use either: –...
  • Page 30 TG6521AL(e).book Page 30 Friday, February 26, 2010 5:07 PM Answering System Operation Erasing all messages Play greeting Press {4} 2 times while the unit is not in message use. Record greeting {7}{6} message Turn answering Listening to messages system on using the handset Pause message {9} or O...

  • Page 31: Remote Operation

    TG6521AL(e).book Page 31 Friday, February 26, 2010 5:07 PM Answering System After the greeting message starts, Erasing all messages enter your remote access code. L The unit announces the number of 8 i {#}{3}{2}{5} new messages. {V}/{^}: “Yes” i M i {ic} Follow the voice guidance prompts as necessary or control the unit using remote commands (page 31).

  • Page 32: Answering System Settings

    TG6521AL(e).book Page 32 Friday, February 26, 2010 5:07 PM Answering System Operation Answering system Turn answering system off Erase currently playing settings {*}{4} message Erase all messages {*}{5} Number of rings before the Reset to a pre-recorded {*}{6} unit answers a call greeting message (during greeting message You can change the number of times the...
  • Page 33 TG6521AL(e).book Page 33 Friday, February 26, 2010 5:07 PM Answering System This will allow the voice mail to receive any messages. L To use the unit’s answering machine rather than the voice mail service provided by your service provider/ telephone company, please contact your service provider/telephone company to have it removed or deactivated permanently or...

  • Page 34: Voice Mail Service

    TG6521AL(e).book Page 34 Friday, February 26, 2010 5:07 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.

  • Page 35: Intercom/Locator

    TG6521AL(e).book Page 35 Friday, February 26, 2010 5:07 PM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets. Outside calls can be transferred or a Note: conference call with an outside party can L If you receive an outside call while be made between 2 handsets.

  • Page 36: Useful Information

    TG6521AL(e).book Page 36 Friday, February 26, 2010 5:07 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 36).
  • Page 37 TG6521AL(e).book Page 37 Friday, February 26, 2010 5:07 PM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P)

  • Page 38: Error Messages

    TG6521AL(e).book Page 38 Friday, February 26, 2010 5:07 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The supplied telephone line cord has not been Check Phone Line connected yet or not connected properly.

  • Page 39: Troubleshooting

    TG6521AL(e).book Page 39 Friday, February 26, 2010 5:07 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
  • Page 40 TG6521AL(e).book Page 40 Friday, February 26, 2010 5:07 PM Useful Information Problem Cause/solution I cannot activate the eco mode. L You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 25). I cannot register a handset to a L The maximum number of handsets (6) is base unit.
  • Page 41 TG6521AL(e).book Page 41 Friday, February 26, 2010 5:07 PM Useful Information Problem Cause/solution Noise is heard, sound cuts in L You are using the handset or base unit in an and out. area with high electrical interference. Re- position the base unit and use the handset away from sources of interference.
  • Page 42 TG6521AL(e).book Page 42 Friday, February 26, 2010 5:07 PM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall socket.
  • Page 43 TG6521AL(e).book Page 43 Friday, February 26, 2010 5:07 PM Useful Information Answering system Problem Cause/solution The unit does not record new L The answering system is turned off. Turn it on messages. (page 28). L The message memory is full. Erase unnecessary messages (page 29).

  • Page 44: Wall Mounting

    TG6521AL(e).book Page 44 Friday, February 26, 2010 5:07 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture L Disconnect the AC adaptor and telephone line has entered the handset/base cord from the base unit. Remove the batteries unit.

  • Page 45: Instructions To Customer

    TG6521AL(e).book Page 45 Friday, February 26, 2010 5:07 PM Useful Information Instructions to customer Installation Install this telephone yourself by simply plugging it into the line socket for any regular telephone. You may connect it in place of your existing telephone or to any spare telephone socket installed in your premises.
  • Page 46 TG6521AL(e).book Page 46 Friday, February 26, 2010 5:07 PM Useful Information Should the cordless telephone not operate when plugged into a socket, it is either faulty or unsuitable for operation with your telephone service. It should be returned to the store where purchased or to an Authorised Service Centre. Service difficulties If at any time a fault occurs on your telephone service carry out the following checks before you call for service:...

  • Page 47: Index

    TG6521AL(e).book Page 47 Friday, February 26, 2010 5:07 PM Index Key lock: 15 Keytones: 20 Index M Making calls: 14 Missed calls: 26 Additional handsets: 24 Mute: 15 Alarm: 23 Answering calls: 14 Pause: 14 Answering system: 28 Phonebook: 16 Call screening: 28 PIN: 24 Erasing messages: 29, 30, 32...
  • Page 48 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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