Troubleshooting; Before You Send In The Appliance - Dirt Devil MATRIXX M7118 Operating Manual

5 Troubleshooting

5.1 Before you send in the appliance

5 Troubleshooting
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow
the procedure in the following table to check if you can solve the problem yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect
it from the mains before starting troubleshooting
retracting the power cord'.
Problem
The vacuum The overheating protection has
cleaner stops tripped (possibly due to
suddenly. blocked suction channels, ex-
tremely dirty filters, or similar).
The cleaning re- The attached nozzle does not
sults are unsatis- suit the flooring.
factory in spite of
The position of the 'carpet/hard
the appliance
floor' selector (Fig. 1/28) is un-
working correctly.
suitable for the floor covering.
The power setting does not suit
the flooring.
The bypass vent (Fig. 1/25) is
open.
Nozzle, telescopic tube or suc-
tion hose is blocked.
The filter is dirty.
Filter bag change The dust filter bag is full.
indicator (Fig. 1/
5) lights up.
Dust compart- The dust filter bag has not been
ment cover can- inserted correctly.
not be closed.
NOTE:
If you were unable to solve the problem with the information in the above table, contact Customer
Service ( Page 144, 'International Service').
Possible cause
Chapter 3.4, 'Switching off the appliance and
Solution
Switch the appliance off and pull the plug
out of the socket. Remove the cause of
overheating (e. g. by disassembling tele-
scopic tube and suction hose and removing
the obstacle and/or cleaning filters). Wait for
about 45 minutes. After the appliance has
cooled off, you may switch it on again.
Fit the correct nozzle,
other nozzles (accessories)'.
Set the 'carpet/hard floor' selector (Fig. 1/
28) to the correct position for the type of
floor, Chapter 3.2, 'Vacuum cleaning',
step 5.
Set the power to the setting suggested for
the flooring, Chapter 3.3, 'Adjusting suc-
tion power'.
Close the bypass vent (Fig. 1/25),
ter 3.3, 'Adjusting suction power'.
Remove the obstacle. If necessary, use a
long wooden stick (e.g. a broomstick) to do
this.
Change/clean the respective filter,
ter 4.2, 'Cleaning / changing the motor pro-
tection filter' or Chapter 4.4, 'Cleaning the
housing'.
Replace the dust filter bag with a new one,
Chapter 4.1, 'Changing the dust filter
bag'.
Insert the dust filter bag as shown,
ter 4.1, 'Changing the dust filter bag'.
Chapter 2.3, 'Using
Chap-
Chap-
Chap-
41