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Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.

Getting Started

After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
MCD425A/W, R425A/W, MFD425A/W, P425A/W
Installation, Operation and Service Manual
Please visit https://www.follettice.com/technicaldocuments
MCD425A/W_S
R425A/W
After serial number K39863
for the Operation and Service manual for your unit.
MCD425A/W_T
MFD425A/W_T
P425A/W
www.follettice.com/servicevideolibrary
Ice Machines
Installation and Service Videos:
01234590R01

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Table of Contents
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Summary of Contents for Follett MCD425A

  • Page 1: Welcome To Follett

    If visible signs of damage exist, please refuse delivery or sign your delivery receipt "damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process.
  • Page 2: Table Of Contents

    Louvered docking station (MCD425A/W_T) ........
  • Page 3 Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett equipment. Following is an explanation of the different model numbers in the 425 series. MCD425ABT Configuration S –...
  • Page 4: Specifications

    § Separate drains for ice machine and condenser. To prevent back flow, do NOT connect drains. § Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130229, high capacity #00978957, carbonless high capacity #01050442).
  • Page 5: Refrigeration Pressure Data

    70/21 90/32 ˚F/˚C 280/27 285/29 290/31 50/10 280/27 285/29 290/31 70/21 280/27 285/29 290/31 90/32 Gearmotor data Split-Phase PSC (permanent split capacitor) Gearmotor current 1.8A–1.9A (nominal) 0.8A–0.9A (nominal) Locked rotor amps 7A–14A (temperature dependent) MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 6: Dimensions And Clearances

    § 12" (30.5 cm) clearance above ice machine for service. § 6" (15.3 cm) minimum clearance between exhaust side of ice machine and any adjacent equipment. § MCD425A & R425A – 18" (45.7 cm) minimum, 10 ft (3 m) maximum clearance between discharge and air intake grilles.
  • Page 7: Cleaning

    Periodic cleaning of Follett’s ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate.
  • Page 8 § Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser. SafeCLEAN Plus Solution: Follow the directions on the SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water.
  • Page 9: Service

    Service Ice machine Operation (all models) Follett’s ice machine consists of four distinct functional systems: § Harvesting system § Water system § Electrical control system § Refrigeration system These four systems work together to accomplish the production and harvesting of ice. A problem in any one of these systems will result in improper operation of the entire ice production cycle.
  • Page 10: Water System

    10-70 PSI (69-483 KPA) DRAIN PAN DRAIN WASTE WATER DRAIN 3/4" FPT Fig. 2 Water level diagram A ALARM LOW (RED) B COMMON (BLACK) C NORMAL HIGH (ORANGE) D NORMAL LOW (YELLOW) NORMAL OPERATING RANGE MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 11: Electrical System

    * Flush can be enabled on Symphony CT and FB models. Flush should be disabled on Symphony CI units due to risk of internal leak if drain line is blocked. All Symphony Plus models should be set to Flush enabled. MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 12 A soft error can either be automatically reset should the condition rectify, or if power is cycled. Should an error occur, consult the troubleshooting guide in this manual or a Follett service technician.
  • Page 13: Electrical Control System Schematic

    BLACK #69 Electrical control system operation The P425A/W, MCD425A/W_S and R425A/W wiring diagrams which follow illustrate the circuitry of Follett ice machines used with ice dispensers. Both normal operation of the ice machine (Stages 1–6) and non-normal diagnostic sequences showing torque-out (Stages 7–10) for use in troubleshooting ice machine problems are shown.
  • Page 14 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 15 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 16 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 17 LOW WATER YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 18 12 hours unless 5 seconds of dispensing is seen. After 12 hours, the SLEEP CYCLE LED goes out and the ice making will resume if the bin thermostat is closed. The sleep cycle dispense duration is adjustable using the DIP switches on the control board. MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 19 The ice machine will remain off as long as these two LEDs are on. After the 60 minute time delay, these LED lights turn off, and the control board will try to go through a normal start-up sequence. MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 20 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 21 LOW WATER YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 22 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 23 1 2 3 4 5 6 7 8 YELLOW BLACK MAINTENANCE RESET BROWN SERVICE BLACK HI AMPS WATER LEVELS Gearmotor HI PRESSURE BLUE DRAIN CLOG CLEANER FULL AUGER A B C D Clean Switch Bin T-Stat Drain Clog Sensor Water Sensors MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 24: Refrigeration System (All Models)

    390 372 358 lbs. lbs. 177 169 162 373 356 340 lbs. lbs. 169 161 154 356 341 326 lbs. lbs. 161 155 148 Note: Nominal values - actual production may vary by ±10%. MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 25 R404A Refrigerant replacement requirements 1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI standard 700-88 must be used.
  • Page 26 (Fig. 4). 4. Install condensate shield and seat against Evaporator drain pan and mounting base not shown for clarity. gear motor boss. 5. Install bearing O ring in groove in evaporator mounting base. MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 27 3. Remove 4 screws holding gear motor mounting plate to base of ice machine and lift gearbox and motor clear of ice machine. 4. Remove machine screws holding mounting plate to motor. 5. Install new motor in reverse order. MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 28: Replacement Parts

    Duct (including gasket) 01068188 Front panel 01068204 Spacer, base 01068220 Panel, right side 01068238 Panel, left side and rear (1 piece) 01068246 Bushing 01026152 Panel, top 01068253 Tube, drain 01016948 Fitting, water 01065375 Fitting, drain 00109728 MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 29: Water-Cooled Skins Assembly (Mcd425W_S, R425W)

    Fitting, condenser 00195966 Fitting, water 01065375 Fitting, drain 00109728 Panel, front 01068261 Spacer, base 01068220 Panel, right side 01068238 Tube, drain 01016948 Panel, left side and rear (1 piece) 01068246 Bushing 01026152 Panel, top 01068253 MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 30: Louvered Docking Station (Mcd425A/W_T)

    Louvered docking station (MCD425A/W_T) Reference # Description Part # Louver, front 01006154 Cover, front 01068279 Tube, drain 01055185 Lovered docking station 01068287 MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 31: Electrical Components

    Relay start, compressor, 115 V, 60 Hz 00997726 Board, control circuit, 115 V, 60 Hz 01064708 Switch, clean 01229418 Not shown Bin thermostat (MCD425A/WBT, MCD425A/WHT, MFD425A/WBT and 500514 MFD425A/WHT only) Not shown Board, stand off control (8 required) 00903005 Not shown...
  • Page 32: Evaporator

    Evaporator FOOD SERVICE FLAKER COMPONENTS HEALTHCARE FLAKER MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 33 Cover, aluminum 01106376 Not shown O-ring, compression nozzle 00988097 Flaker-specific components Reference # Description Part # Loop, compression, notched 00124115 Auger (with paddle) 00124123 Tube, compression nozzle, single drain 01230671 Compression nozzle, flaker 01067453 MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 34: Air-Cooled Ice Machines

    Air-cooled ice machines MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 35: Air-Cooled Ice Machines

    Tube, drain, MCD425AxT, 25/50FB 01055185 Not shown Tube, drain, MCD425AxT, 110FB, 110CT 01055540 Not shown Tube, drain, MCD425AxS 01016948 Tube, ice transport, MCD425A/WxT 01003532 Jacket, insulation, TXV bulb 00106534 Not shown Gasket, reservoir 00990978 MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 36: Water-Cooled Ice Machines

    Water-cooled ice machines MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 37: Water-Cooled Ice Machines

    Tube, drain, MCD425AxT, 110FB, 110CT 01055540 Not shown Tube, drain, MCD425AxS 01016948 Tube, ice transport, MCD425A/WxT 01003532 Jacket, insulation, TXV 502830 Jacket, insulation, TXV bulb 00106534 Not shown Bracket, fill solenoid 01072867 Not shown Gasket, reservoir 00990978 MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 38: Replacement Ice Machine Ordering Matrix

    Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse 00130229 pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine Not shown...
  • Page 39 Sponge, sanitary, each Miscellaneous Part # Description 501860 Condensate pump 502775 Oil, gearmotor, 1 pint 501111 Grease, Mobile FM 222, 14 oz tube 500377 Clamp, ice tube 501425 Grille 01075431 Sponge, sanitary, pack of 24 MCD425A/W, R425A/W, MFD425A/W, P425A/W Ice Machines...
  • Page 40 Warranty Registration and Equipment Evaluation Thank you for purchasing Follett ® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support.

This manual is also suitable for:

R425aMfd425aP425aMcd425wR425wMfd425w ... Show all

Table of Contents