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• From computer (Windows):
1. Check that printer is turned on.
2. Open Canon IJ Printer Assistant Tool.
Opening the Maintenance Tool (Canon IJ Printer Assistant Tool)
3. Select Custom Settings.
4. Select Prevents paper abrasion check box and select OK.
5. Check message and select OK.
• From computer (macOS):
Adjust the setting to prevent paper abrasion from Remote UI.
Opening Remote UI for Maintenance
If brightness is set low, increase brightness setting and try printing again.
Check5
If you are printing with a low brightness setting on plain paper, the paper may absorb too much ink and become
wavy, causing paper abrasion.
• Printing from your computer (Windows)
Check the brightness setting in the printer driver.
Adjusting Brightness
• Copying
Setting Items for Copying
Is platen glass dirty?
Check6
Clean the platen glass.
Cleaning Platen and Document Cover
Is paper feed roller dirty?
Check7
Clean paper feed roller.
Cleaning Paper Feed Rollers
Note
• Cleaning the paper feed roller abrades it, so do this only when necessary.
Is inside of printer dirty?
Check8
During duplex printing, ink may stain the inside of the printer, smudging the printout.
Perform bottom plate cleaning to clean inside of printer.
Cleaning Inside the Printer (Bottom Plate Cleaning)
400
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