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If the paper tears in the rear tray, see
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
Note
• If the feed slot cover is opened, close it slowly.
Clean paper feed roller.
Check7
Cleaning Paper Feed Rollers
Note
• Cleaning the paper feed roller abrades it, so do this only when necessary.
If two or more sheets of paper feed from cassette at once, clean inside of
Check8
cassette.
Cleaning Cassette Pads
Are transport unit cover and rear cover attached properly?
Check9
See
Rear View
for the positions of the transport unit cover and the rear cover.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
List of Support Code for Error (Paper Jams)
389
to remove it.
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