Troubleshooting; General Issues - VTech ErisTerminal VSP600A User Manual

Troubleshooting

If you have difficulty with your handset, please try the suggestions below. For
customer service, please contact your distributor or dealer.

General issues

Handset does not work at all (LCD is black)
• Confirm the battery is installed and charged correctly.
• Place the handset into it's charger. Ensure the charger is securely plugged
into an outlet not controlled by a wall switch.
• If the battery is completely depleted, it can take up to 10 minutes to charge
the battery before the low battery icon displays on screen.
My caller ID isn't working.
• Caller ID is a subscription service. Your telephone service provider may
require subscription to this service for this feature to work.
• The caller must be calling from an area that supports caller ID.
• Both your telephone service provider and your caller's service provider must
use caller ID compatible equipment.
Handset registration is not working
• Place the handset in the charger for a few seconds, remove it and repeat the
registration procedure.
• Ensure the handset is within range of the base station.
Cannot make external calls
Check if your SIP account is registered (Press MENU g Status g Line and
•
select a line. Check that the status reads Registered).
• You might be out of range of the base station. Try moving closer. If you
see an idle screen with no alerts, then your handset is successfully
communicating with the base station.
Handset does not receive incoming calls
• Ensure that Do Not Disturb and Call Forward All are turned off.
• Check if your SIP account is registered (Press MENU g Status g Line and
select a line. Check that the status reads Registered).
• You might be out of range of the base station. Try moving closer.
Cannot locate handset using base station
• The handset may not be registered.
• If the handset battery is dead or the handset is out of range, the locator tone
will not sound.
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