Maintenance/Service; Refer All Servicing To Alesis; Obtaining Repair Service - Alesis Q20 User Manual

Chapter 8 - Troubleshooting

Maintenance/Service

Cleaning
Disconnect the AC cord, then use a damp cloth to clean the Q20Õs metal and plastic
surfaces. For heavy dirt, use a non-abrasive household cleaner such as Formula 409
or Fantastik. DO NOT SPRAY THE CLEANER DIRECTLY ONTO THE FRONT OF
THE UNIT AS IT MAY DESTROY THE LUBRICANTS USED IN THE SWITCHES
AND CONTROLS! Spray onto a cloth, then use cloth to clean the unit.

Refer All Servicing to Alesis

We believe that the Q20 is one of the most reliable multi-effects processors that
can be made using current technology, and should provide years of trouble-free use.
However, should problems occur, DO NOT attempt to service the unit yourself.
High voltage/high current DC voltages are present at several points within the
chassis. Service on this product should be performed only by qualified technicians.
NO USER-SERVICEABLE PARTS INSIDE.

Obtaining Repair Service

Before contacting Alesis, check over all your connections, and make sure youÕve read
the manual.
Customers in the USA: If the problem persists, call Alesis USA at 1-800-5-ALESIS
and request the Product Support department. Talk the problem over with one of our
technicians; if necessary, you will be given a return authorization (RA) number and
instructions on how to return the unit. All units must be shipped prepaid and COD
shipments will not be accepted.
For prompt service, indicate the RA number on the shipping label. If you do not
have the original packing, ship the Q20 in a sturdy carton, with shock-absorbing
materials such as styrofoam pellets (the kind without CFCs, please) or Òbubble-
packÓ surrounding the unit. Shipping damage caused by inadequate packing is not
covered by the Alesis warranty.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way
shipping back to you on any repair covered under the terms of this warranty. Next
day service is available for a surcharge.
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
Service address for customers in the USA:
Alesis Product Support
3630 Holdrege Avenue
Los Angeles, CA 90016
118 Q20 Reference Manual