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OBSERvED pROBLEM
Slight smoke or odor during
initial operation
Moisture/condensation no-
ticed on windows
Heater produces a whistling
noise when burners are lit
White powder residue forming
within burner box or on adja-
cent walls or furniture
Remote does not function
Fireplace produces a clicking/
ticking noise just after burner
is lit or shut off
28
TROUbLEShOOTING
Continued
pOSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
3. Residues from manufac-
turing processes and logs
curing
1. Not enough combustion/
ventilation air
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Battery is not installed. Bat-
tery power is low
2. Wire connection loose or
wire broken
1. Metal expanding while
heating or contracting while
cooling
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REMEDY
1. Check burner for dirt and
debris. If found, clean
burner (see Cleaning and
Maintenance, page 25)
2. Replace gas control
3. Problem will stop after a few
hours of operation
1. Refer to Air for Combustion
and Ventilation require-
ments (page 5)
1. Turn control knob to LO
position and let warm up
for a minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum instal-
lation clearances (see
page 9)
4. Clean burners (see Clean-
ing and Maintenance ,
page 25) or replace burner
orifice(s)
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Replace 4 AA batteries in
receiver and 3 AAA batteries
in hand-held remote control
2. Check wiring connections
(see Wiring Diagram, page
30). Replace wiring harness
if necessary
1. This is normal with most
heaters. If noise is exces-
sive, contact qualified ser-
vice person
121308-01E
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