Napoleon High Country 5000 Installation Manual page 38

troubleshooting
10.0 troubleshooting
EN
symptom
Smoke enters the room
during start-up
Smoke enters the room
while
re-loading
Appliance smoking.
Glass or screen door
won't stay in position.
Glass or screen door isn't
level.
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problem
Damper in closed Open damper.
position. See "operation" section.
Cold air blockage in Burn a piece of newspaper to establish a draft.
chimney.
Negative pressure in Open outside air control damper.
building. Open a door or window.
The outside air damper
opened.
Damper in closed Open damper.
position. See "operation" section.
Insufficient draft. Chimney height and outside conditions can negatively affect
draft. In these cases, a small amount of smoke may enter the
home. Adding more pipe or a draft-inducing cap may help.
Clean chimney.
The outside air damper
opened.
Damper in closed Open damper.
position. See "operation" section.
Chimney cold. Burn a piece of paper to establish a draft, fuel as necessary to
establish a hot flame.
Inadequate supply of Chimney height and outside conditions can negatively affect
combustion air. draft. In these, a small amount of smoke may enter the home.
Adding more pipe or a draft-inducing cap may help.
The outside air damper Close damper.
opened. See "operation" section.
The smoke passage is Check chimney for blockage and clear, if necessary.
blocked in the appliance
or chimney.
The smoke flow Refer to "typical chimney installation" section for proper chimney
impeded by too long of bends.
a horizontal pipe or too
many bends.
A weak draft perhaps Chimney height and outside conditions can negatively affect
caused by a leaky draft. In these cases, a small amount of smoke may enter the
chimney, a cold outside home. Adding more pipe or a draft-inducing cap may help.
chimney, too short a Refer to "typical chimney installation" section for proper chimney
chimney, or a chimney bends.
too close to a tree or a
higher roof.
Door slowly opens. Add adjustment weight to door.
Door slowly closes. Remove adjustment weight from door.
Corner of the door is Refer to "door level adjustment" section.
raised when fully closed.
test solution
Close damper.
See "operation" section.
Close damper.
See "operation" section.