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General Problems
PUNCHING DOES NOT TAKE PLACE
?
Check
Does a message appear instructing
you to check the punch module?
Is a different size of paper mixed in?
Is a paper size that cannot be
punched included in the print job?
Is the tray selected in the printer
driver set to a paper type that cannot
be punched?
THE STAPLING POSITION OR PUNCH POSITION
?
IS NOT CORRECT
Check
Is the stapling position setting
correctly?
Are the punching positions setting
correctly?
FOLDING DOES NOT TAKE PLACE
?
Check
Did the administrator enable the
[Disabling of Duplex] setting?
Are you using a paper type that has a
specific front and reverse side?
!
Solution
■ Dispose of punch scraps.
► Maintenance (page 6)
■ Punching is not possible when different widths of paper are mixed together. To perform
mixed size punching, use paper of the same width and select the [Same Width] setting.
When copying, select [Same Width] for [Mixed Size Original] in [Others].
■ For the paper sizes that can be punched, see "SPECIFICATIONS" in Start Guide.
■ Check the paper type settings in the machine and select a tray that has paper
that can be used for punching*. Click the [Tray Status] button in [Paper Source]
tab of the printer properties window and check the paper type setting of each tray.
*Punching is not possible on labels, tab paper, glossy paper, transparency film,
and envelopes. In addition, if "Disable Punch" is selected in the user type,
punching will not be possible.
!
Solution
■ Check the stapling position in "PREVIEW SCREEN".
■ Check the punch position in "PREVIEW SCREEN".
!
Solution
■ The paper folding function cannot be used when [Disabling of Duplex] is enabled
in the setting mode. Check with your administrator.
In "Settings (administrator)", [System Settings] → [Common Settings]
→ [Condition Settings] → [Device Control] → [Disabling of Duplex].
■ The folding function cannot be used with pre-printed paper, letterhead paper, or
other paper that has specific front or reverse sides.
When folding paper, use a paper type such as plain paper that does not have
specific front or reverse sides.
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