Samsung EK-GC100 User Manual page 102

Troubleshooting
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or reset the device to regain
functionality. If your device is frozen and unresponsive, press and hold the Power button for
10-15 seconds. The device reboots automatically.
If this does not solve the problem, perform a factory data reset. On the Applications screen,
tap Settings → More settings → Back up and reset → Factory data reset → Reset device
→ Erase everything.
The device beeps and the battery icon flashes
Your battery is low. Recharge or replace the battery to continue using the device.
The battery does not charge properly or the device turns off
• T he battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft
cloth and try charging the battery again.
• I f the battery no longer charges completely, dispose of the old battery properly
and replace it with a new battery (refer to your local ordinances for proper disposal
instructions).
Your device is hot to the touch
When you use applications that require more power or use applications on your device for an
extended period of time, your device may feel hot to the touch. This is normal and should not
affect your device's lifespan or performance.
Error messages appear when launching the camera
Your Samsung device must have sufficient available memory and battery power to operate
the camera application. If you receive error messages when launching the camera, try the
following:
• C harge the battery or replace it with a battery that is fully charged.
• F ree some memory by transferring files to a computer or deleting files from your device.
• R estart the device. If you are still having trouble with the camera application after trying
these tips, contact a Samsung Service Centre.
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