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Troubleshooting
„Headphones
„
Issue
The headphone volume is too low.
The headphone output sounds strange.
„USB (memory device)
„
Issue
A USB memory device is not detected,
cannot be saved to, or does not appear
to function when connected to the "USB
to Device" port.
This instrument pauses briefly when
connecting a USB memory device.
„USB MIDI, MIDI, Bluetooth® MIDI
„
Issue
This instrument is connected to the
computer using a USB cable, however the
software does not respond to key presses.
This instrument cannot connect to the
smart device/app via Bluetooth.
148
Possible Cause and Solution
If the "Nominal Impedance" specification of the headphones is less than 100
Ω (ohms), set the "Phones Volume" setting in the Phones Settings menu to
High.
Check that the "SHS Mode" and "Phones Type" settings are set to "Normal".
Possible Cause and Solution
Check that the USB memory device is formatted to use the FAT/FAT32
filesystem, and not set to "Write Protect" mode.
Disconnect the USB memory device, turn this instrument off then on, then
reconnect the USB device. If the USB device still does not function, it may be
damaged or incompatible. Please try using a different USB device.
This is recognised behaviour when using large capacity (e.g. 8GB+) USB
memory devices.
Possible Cause and Solution
Check that a USB MIDI driver is installed on the computer.
Check that "USB Audio Device" or "KAWAI USB MIDI" is selected in the
software's input/output device settings.
Check that this instrument is not connected to a smart device using
Bluetooth MIDI.
Check that this instrument's Bluetooth MIDI/Audio function is turned On.
Ensure that the mobile device's Bluetooth function is turned On.
Ensure that this instrument isn't already connected to another Bluetooth
device.
Try deleting this instrument's Bluetooth connection using the mobile
device's "Forget Device" function.
Try turning this instrument Off and then On, and/or restarting the mobile
device.
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