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2. Verify that the drive's firmware is at the most recent level. To determine the
3. Verify that your device drivers are at the most recent level:
4. Verify whether your hardware and software configuration is supported. To
5. Review "Frequently Asked Questions" and "Hints and Tips" on the web.
6. Run one of the following diagnostic methods:
Replacing the Tape Drive
To replace your tape drive, perform the following steps:
1. Remove the replacement unit from its packaging.
2. Locate the repair identification (RID) tag (included with the replacement unit).
3. Write down the serial number of the failed unit on the RID tag.
4. Affix the repair tag to the rear panel of the replacement unit (below the serial
5. Place the failed unit into the packaging of the replacement unit.
6. Follow the instructions (included with the replacement unit) for returning the
v Ensure that all retention screws for the SAS cable are securely tightened.
latest release of firmware, visit the web. See "Updating firmware" on page 2-7
for instructions on downloading the latest firmware.
v For IBM device drivers, visit the web.
v For the device drivers of independent software vendors (ISVs), visit the
appropriate third-party web site.
determine the latest supported attachments, visit the web.
v Local diagnostic:
a. Run "Function Code 1: Run Drive Diagnostics" on page 3-10 to determine
whether the drive can properly load and unload cartridges, and read and
write data. Optionally, you may run one of the following diagnostics:
–
"Function Code E: Test Cartridge & Media" on page 3-17 to determine
whether a suspect cartridge and its magnetic tape are acceptable.
–
"Function Code F: Write Performance Test" on page 3-17 to ensure
that the drive can read from and write to tape.
– "Function Code H: Test Head" on page 3-18 to ensure that the tape
drive's head and tape-carriage mechanics work correctly.
–
"Function Code J: Fast Read/Write Test" on page 3-19 to ensure that
the drive can read from and write to tape.
–
"Function Code L: Load/Unload Test" on page 3-20 to test the drive's
ability to load and unload a tape cartridge.
b. Run "Function Code 6: Run Host Interface Wrap Test" on page 3-13.
v Remote diagnostic:
– Using the ITDT utility, run the SCAN as described in "Procedure 4:
Verifying Host Interface Communications" on page 5-3
See 1 in Figure 5-2 on page 5-6)
number label).
failed unit.
Chapter 5. Troubleshooting
5-5
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