Siemens Hicom 300 User Manual
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Siemens Hicom 300 User Manual

Siemens Hicom 300 User Manual

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Hicom 300
Set T24/T25 Operating Instructions
TU 22.11. 10:45
Call Forward
Programme
Block Intercom
Delete
Call Queue
Message Retrieve
Pickup Exec 1
Pickup Exec 2
1
Dial
4
7
+
-
*
Rep Secretary
Save Number
Call Back
Alternating
Conference
Message Waiting
Ring Transfer 1
Ring Transfer 2
2
3
Dial
Exec 1
5
6
Dial
Exec 2
8
9
Call
Pickup
0
#
Park
2nd
Call
Rlse
Trsfer
Return
Trsfer
Loud
Spkr

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Summary of Contents for Siemens Hicom 300

  • Page 1 Hicom 300 Set T24/T25 Operating Instructions TU 22.11. 10:45 Call Forward Rep Secretary Programme Save Number Block Intercom Call Back Delete Alternating Call Queue Conference Message Retrieve Message Waiting Pickup Exec 1 Ring Transfer 1 Pickup Exec 2 Ring Transfer 2...
  • Page 2 Hicom 300 Digital User Guide Index Introduction .................... 4 Executive / Secretary Features Dial Executive / Dial Secretary ............... 5 Answering Calls for Executive/s ............. 6 Intercom ....................7 Ring Transfer ..................8 Representative Secretary ............... 9 Call Forwarding Preset ................. 11 Call Forwarding Variable ...............
  • Page 3 Index - cont’d PIN Features Follow Me ..................... 30 Electronic Telephone Lock ..............31 Mobile Class of Service ................ 32 Optional Features System Abbreviated Dialling ..............33 Individual Abbreviated Dialling .............. 34 Speed Dialling ..................35 Stored Number Redial ................37 Do Not Disturb ..................
  • Page 4 This guide is designed to assist extension users on a Siemens Hicom 300 Communications System to use all authorised features. Your extension may not be authorised ∗ ∗ ∗ ∗ ∗ to use all features. The Siemens representative can confirm features that are available to you.
  • Page 5 Dial Executive / Dial Secretary The Dial Exec / Dial Sec keys have multiple functions These keys provide direct access to the executive or secretary without using the Trsfer key. The LED indicates when the executive or secretary is busy on a call. Transfer a call to the Executive or Secretary.
  • Page 6 Answering Calls for Executive/s When the secretary is free, calls for the executive/s will ring on her extension. Answer call for executive/s - display shows - SOURCE OF CALL FOR EXEC 1/2/3/4 - lift handset or press loudspeaker key Transfer the call - press Dial Exec key - announce the call - replace handset or press loudspeaker key...
  • Page 7 Intercom This feature allows the Executive to operate the Set T24/25 as a loudspeaking intercom to the Secretary. The Secretary also has the option to disable this feature by pressing the Block Intercom key Intercom Call from Executive - press Dial Sec key - Secretary T24/25 rings - press Intercom key - the Secretary T24/25 loudspeaker is activated...

  • Page 8: Ring Transfer

    Ring Transfer Incoming calls for the Executive can be forwarded from the Secretary to the Executive for answering. This feature can be activated from either extension. Activate Ring Transfer - press Ring Transfer key - Ring Transfer LED is on - display shows - RING TRANSFER TO EXEC ACTIVATED Incoming calls for the Executive which normally ring on the Secretary’s...
  • Page 9 Representative Secretary When a Secretary is temporarily absent a 2nd (Representative) Secretary, who has a Set T24/25, may be nominated to receive incoming calls for the Executive/s. Incoming calls for the Secretary will not be forwarded. Programme Representative Secretary number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE...
  • Page 10 Representative Secretary - cont’d Change Representative Secretary number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Rep Secretary key - display shows - CURRENT DESTINATION - wait until display changes to - NEW NUMBER? - dial new Secretary’s extension number - press Programme key - display shows - STORED...
  • Page 11 Call Forwarding Preset Calls for the secretary can be forwarded to a predetermined extension for answering. This can be to either a Digital or analogue extension. Program Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key twice - display shows - NOTHING STORED...

  • Page 12: New Number

    Call Forwarding Preset - cont’d Activate Call Forwarding - press Call Forward key - Call Forward LED is on - display shows - FORWARDING TO EXT NO NAME Calls will now go to the Preset destination immediately. Change Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE...

  • Page 13: Call Forwarding Variable

    Call Forwarding Variable This feature allows you to divert all your calls to an extension of your choice and will override your Call Forward Preset destination. Activate Call Forwarding - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key once only - dial required extension number...

  • Page 14: Internal And External Dialling

    Internal and External Dialling Handset operation - lift handset, listen for internal dial tone - dial the required internal or external number (preceded by "0") for outside line Handsfree operation - do not lift your handset - dial the required internal or external number (preceded by "0") for outside line Your telephone may have restricted dialling facilities, e.g.

  • Page 15: Call Pickup

    Call Pick Up The call pick up feature allows you to answer any ringing extension in your pickup group from your extension. Activate Call Pick Up An extension within your pickup group is ringing - Call Pickup LED light flashes - a ping ring will also alert you to incoming call - display shows - SOURCE OF CALL DESTINATION OF CALL...
  • Page 16 Call Park Calls may be parked on your Set T24/25 for retrieval from your instrument, or any other digital telephone in your Call Pickup group which is equipped with a Park key. Only 1 call per pickup group may be parked at a time. Park a Call - press Park key - Park LED flashes...

  • Page 17: Call Transfer

    Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press Trsfer key, listen for internal dial tone - dial the required extension or switchboard - when the extension or the switchboard answers, announce the call and replace the handset Transfer to a Free Extension (Call not Announced)
  • Page 18 Call Transfer - cont’d Transfer using the Dial keys - press the required Dial (DSS) key (internal only) - when the extension answers, announce the call and replace the handset - when you hear ring tone, replace your handset - when you hear busy tone, replace your handset Return to Caller If no reply or busy tone is received then you may return to the original caller without attempting to transfer the call.

  • Page 19: Enquiry Call

    Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation without the original caller over- hearing, and then return to the original caller. Activate Enquiry Call - press Trsfer key, listen for internal dial tone - dial the required extension number or dial “0”...

  • Page 20: Call Queuing

    Call Queuing This feature allows a 2nd call to camp on your extension when you are busy on a call. The caller will receive ringing tone instead of busy tone. Activate Call Queuing - press Call Queue key - Call Queue LED is on When you are busy on a call and a 2nd call arrives it will be signalled by the flashing of your Call Pickup LED, and on all other digital instruments in your Pickup Group.

  • Page 21: Alternating Between Calls

    Alternating between Calls You have a call on the line and wish to make a second call and want to alternate between both calls. - press Trsfer key - dial the required extension or external number - press the Dial / DSS key You have a call on the line and wish to answer a second call and want to alternate between both calls.
  • Page 22 Transfer a Second Caller Answer 2nd Caller If you are busy on a call when the Call Pickup LED starts flashing and you wish to answer the waiting call. - ask 1st caller to hold - press Call Pickup key - 1st caller is placed on hold - 2nd caller is now on line Transfer 2nd Caller...

  • Page 23: Way Conference

    3 Way Conference This feature allows you to bring a third party into an existing conversation on your extension. The options allowed are: 1. 3 extensions 2. 2 extensions and one external party 3. 1 extension and two external parties. Activate a 3 Way Conference - you are engaged on a call - press Trsfer key, listen for internal dial tone...
  • Page 24 Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back - Busy - called extension is busy - press Call Back key - display shows - WILL CALL BACK - replace your handset or press Loudspeaker key The system will automatically call you back when both your extension and the called extension are free.

  • Page 25: Date And Time

    Call Back - cont’d If the called extension is a Set T24/25 digital instrument, with a mailbox facility, then a message will be left in the user’s mailbox to call your extension. Should you fail to answer a Call Back that you have activated, the system will automatically cancel the feature after ringing your extension for a predeter- mined time.

  • Page 26: External Line Reservation

    External Line Reservation Should you dial “0” for a line and receive busy tone, i.e. all lines are busy, you may reserve the first line to become free for your use. Activate External Line Reservation You have dialled “0” for an external line and receive a busy tone, do not replace your handset.
  • Page 27 Call Forwarding Preset Your line can be forwarded to a predetermined extension for answering. This can be to either a Digital or analogue extension. Program Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key twice - display shows - NOTHING STORED NEW NUMBER?
  • Page 28 Call Forwarding Preset - cont’d Reactivate Call Forwarding - press Call Forward key - Call Forward LED is on - display shows - FORWARDING TO EXT NO NAME Calls will now go to the Preset destination immediately. Change Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE...
  • Page 29 Call Forwarding Variable This feature allows you to divert all your calls to an extension of your choice and will override your Call Forward Preset destination. Activate Call Forwarding - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key once only - dial required extension number...
  • Page 30 Follow Me This feature allows you to activate call forwarding at a remote extension to enable calls to follow you from extension to extension. Activate Follow Me When you arrive at the remote extension where you wish to receive calls made to your extension.

  • Page 31: Electronic Telephone Lock

    Electronic Telephone Lock This feature allows you to lock your extension, by dialling your PIN number, which prevents unauthorised use of your extension. The PIN number assigned to your extension will be provided by your System Administrator. Lock your Extension - dial ∗...

  • Page 32: Mobile Class Of Service

    Mobile Class of Service This feature allows you to activate your own Class of Service on an extension that has a lower Class of Service. Activate Mobile Class of Service - dial ∗ ∗ ∗ ∗ ∗ 25 and your PIN number - display shows - ID OF EXTENSION NUMBER ENTERED Call will now register against your name Cancel Mobile Class of Service...

  • Page 33: System Abbreviated Dialling

    - wait whilst system dials the number The system will now dial the required external number, the time taken will vary according to the type of main exchange to which your Hicom 300 is connected. No tones will be heard whilst dialling is in progress.

  • Page 34: Individual Abbreviated Dialling

    Individual Abbreviated Dialling In addition to the System Abbreviated dialling lists you may programme 10 additional numbers, under the dial keypad digits 0-9, for your exclusive use. These numbers will, however, be subject to any trunk barring limits which apply to your extension.

  • Page 35: Speed Dialling

    Speed Dialling Spare keys on the Set T24/25 and all the keys on the add-on Set T29 are available for programming of direct dialling numbers, external or internal. There are 2 types of direct dialling keys available:- 1. Speed Dial keys (Dial) These keys are programmable by yourself for any external or internal numbers, subject to your trunk barring limits.
  • Page 36 Speed Dialling - cont’d The Set T29 add-on Dialler The Set T29 is equipped with 29 keys of which 28 are programmable, the 29th being a Shift key. The Shift key is used for the programming of the 28 keys on the lower level giving a total of 56 programmable numbers.

  • Page 37: Stored Number Redial

    Stored Number Redial This feature allows you to store any desired number for later re-dialling. The number may be stored for as long as required. Store a Number You have dialled a number and have not been answered or the number is busy, do not replace your handset.

  • Page 38: Do Not Disturb

    Do Not Disturb If authorised you can use this feature to prevent incoming calls on your extension. Outgoing calls can be made in the normal manner. A Secretary Set T24/25 and the switchboard are able to override the feature if required. Activate Do Not Disturb - press Do Not Disturb key or dial ∗...

  • Page 39: Executive Override

    Executive Override This feature allows authorised extensions to interrupt a call in progress. Activate Executive Override - dial required internal number - busy tone is heard - dial ∗ ∗ ∗ ∗ ∗ 26 or press Override key - you will be connected to the call in progress. - a periodic warning tone is heard to warn all parties that Override is in operation Call Trace...

  • Page 40: Timed Reminder

    Timed Reminder Timed reminders or alarms can be programmed to remind you of meetings or appointments. Set Timed Reminder (e.g. 3:30 pm) - press Remind or Programme key + ∗ ∗ ∗ ∗ ∗ 23 - display shows - REMINDER NOTHING STORED - or time of current alarm/s if Remind LED is on...

  • Page 41: Night Service

    Night Service When the night bell rings - dial ∗ ∗ ∗ ∗ ∗ 88 - you are now connected to the caller Check with System Administrator if any other type of Night Service is operational. Key Settings (+/–) The Plus and Minus keys allow for the individual setting of the levels of speech, ringing, ring tones and display contrast.

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