Siemens Hicom 300 Operator's Manual
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Siemens Hicom 300 Operator's Manual

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Hicom 300 Operators Manual

Contents
Hicom 300 Operators Manual ...................................................................... 1
Description of Keyboard controls ................................................................. 2
Console - Idle condition ............................................................................... 5
Answering an incoming call ......................................................................... 6
Extend call to free extension ....................................................................... 7
Extend Call to busy extension ..................................................................... 8
Recall - No answer from free extension ..................................................... 10
Recall from busy extension ....................................................................... 11
Extend call to extension in Voice Mail ........................................................ 12
Console calls extension ............................................................................. 13
Extension calls Console ............................................................................ 13
Make an outgoing call from Console ......................................................... 14
Extending outgoing call to extension ......................................................... 15
Make outgoing call while extension is holding ........................................... 16
Placing an incoming call in Series ............................................................. 18
Recall of Series call ................................................................................... 18
Automatic redial of outside number ........................................................... 19
Park a call .................................................................................................. 20
Retrieve a parked call from the Console .................................................... 20
Override a call on a busy extension ........................................................... 21
Extension transfers call to Console ........................................................... 22
Repertory Dialler / Name keys .................................................................. 23
Place Console in unstaffed mode .............................................................. 24
Take Console out of unstaffed mode ......................................................... 24
Place Console in night service .................................................................. 25
Take Console off night service .................................................................. 25
Night Service options ................................................................................ 26
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  • Page 1: Table Of Contents

    Hicom 300 Operators Manual Contents Hicom 300 Operators Manual ..............1 Description of Keyboard controls ..............2 Console - Idle condition ................5 Answering an incoming call ................. 6 Extend call to free extension ............... 7 Extend Call to busy extension ..............8 Recall - No answer from free extension .............

  • Page 2: Description Of Keyboard Controls

    Description of Keyboard controls ∗ Tape Recorder - used to record conversations if tape recorder is connected to the system. Trunk No. ID - used to identify faulty trunk line number. Serial Call - call can be placed in series by depressing series key. Calls placed in series will recall to the Console for re-extending to the next extension.
  • Page 3 Alarm Interrogate - normally disabled. Alarms registered at the service terminal. Call charge information - If call charge requested, will give details once call is completed. Night service or Unstaffed mode - All calls arriving after this key is depressed go to alternate consoles, the night answer stations or night bells.
  • Page 4 Conference - Not used on current software. Memory Access - Used to access and programme various features e.g. repertory dial keys and to select per-programmed night service. Also select language of choice. Memory Input - Used to store above programming and selections. Override - For breaking into calls when dialled extensions are busy.

  • Page 5: Console - Idle Condition

    Console - Idle condition TUE 23.08. 11:22 This display is always available on the Console and provides the following information. 1. Number of incoming calls queuing for answer 2. Number of operator calls queuing for answer 3. Date. 4. Time. Examples T 3 (3 incoming calls queuing for answer) O 1 (1 operator call queuing for answer)

  • Page 6: Answering An Incoming Call

    Answering an incoming call What you have to do What happens Display shows T 0 INCOMING Depress Display shows INCOMING CONNECTED You are now connected to caller.

  • Page 7: Extend Call To Free Extension

    Extend call to free extension What you have to do What happens Depress Display shows ON HOLD Key in required extension number Display shows 2250 SCROOBY J FREE To announce the call wait until extension answers and then Depress If you do not wish to announce the call Depress Call extended and ringing at extension...

  • Page 8: Extend Call To Busy Extension

    Extend Call to busy extension What you have to do What happens Extend call using Keypad Display shows 2250 SCROOBY J BUSY INTERNAL or BUSY EXTERNAL Depress Display shows CONNECTED You are now reconnected to caller Advise caller that extension is busy. Caller has 3 options: 1.
  • Page 9 Option 1 - Hold for extension What you have to do What happens Depress Display shows IDLE CONDITION Caller is now camped-on to busy extension. If extension has not taken call in ±25 seconds it will recall to Console. Option 2 - Try another extension Depress Procedure now as for normal extending to free or busy extension.

  • Page 10: Recall - No Answer From Free Extension

    Recall - No answer from free extension What you have to do What happens Display shows T 0 RECALL Depress Display shows 2250 SCROOBY J NO ANSWER You are now connected to caller and can advise of no-answer from extension. The caller now has three options: 1.

  • Page 11: Recall From Busy Extension

    Recall from busy extension What you have to do What happens Display shows T 0 RECALL Depress Display shows 2250 SCROOBY J BUSY EXTERNAL 2250 SCROOBY J BUSY INTERNAL Advise caller extension is still busy. The caller may now require to: 1.

  • Page 12: Extend Call To Extension In Voice Mail

    Extend call to extension in Voice Mail What you have to do What happens Depress Display shows ON HOLD Key in required extension number Display shows 2250 SCROOBY J →*75 →VOICE MAIL CONNECTED Depress Advise caller that required extension is forwarded to Voice Mail Extend caller to Voice Mail Depress Display shows...

  • Page 13: Console Calls Extension

    Console calls extension What you have to do What happens Key in required extension no. Display shows e.g. 2250 2250 SCROOBY J FREE 2250 SCROOBY J BUSY EXTERNAL 2250 SCROOBY J BUSY INTERNAL Extension calls Console What you have to do What happens Display shows O 0 DIRECT CALL SCROOBY J...

  • Page 14: Make An Outgoing Call From Console

    Make an outgoing call from Console What you have to do What happens Key ‘0’ You hear external dial tone Display shows OUT SIEMENS Key in required telephone number Display shows e.g.04074111 OUTGOING FREE When call is answered Display shows...

  • Page 15: Extending Outgoing Call To Extension

    Extending outgoing call to extension You have made an outgoing call for an extension and now wish to extend call to the extension. What you have to do What happens Depress Key in required extension number Display shows 2250 SCROOBY J FREE When extension answers- Announce call...

  • Page 16: Make Outgoing Call While Extension Is Holding

    Make outgoing call while extension is holding Extension has called Console and asks you to make an outgoing call for them and the extension wishes to hold for the call. What you have to do What happens Depress Display shows 2250 SCROOBY J ON HOLD...

  • Page 17: Extending Outgoing Call To Extension Using Trunk Call Charge Key

    Extending outgoing call to extension using Trunk Call Charge key Prior to extending an outgoing call to an extension the Trunk Call Charge Key may be activated. What you have to do What happens Depress Extend call in normal manner Once the call is completed LED on Depress...

  • Page 18: Placing An Incoming Call In Series

    Placing an incoming call in Series An incoming caller wishes to speak to more than one extension and must therefore be placed in Series. What you have to do What happens Before extending call in normal manner Depress Display shows SCROOBY J FREE Call has been extended and will...

  • Page 19: Automatic Redial Of Outside Number

    Automatic redial of outside number You have dialled an outside number and have not been connected, e.g. busy, ringing or nu tone. You now wish to store the number to redial at a later stage. What you have to do What happens You have dialled a number and have not been connected.

  • Page 20: Park A Call

    Park a call What you have to do What happens Depress Display shows STORED 1 LED on Call is now parked. Retrieve a parked call from the Console What you have to do What happens Depress Display shows PARKING 1 2250 SCROOBY J 2 INCOMING 3 *** Depress relevant digit on keypad...

  • Page 21: Override A Call On A Busy Extension

    Override a call on a busy extension NB. Override is not possible if the extension is in the process of dialling or in an extension controlled conference. What you have to do What happens You have extended a call and found it busy. Depress You are connected to caller You advise caller extension is busy...

  • Page 22: Extension Transfers Call To Console

    Extension transfers call to Console Extension presses transfer button and dials 9 for Console. What you have to do What happens Display shows T 0 CONSULTING INT SCROOBY J Depress Display shows 2250 SCROOBY J CONNECTED You are now connected to extension.

  • Page 23: Repertory Dialler / Name Keys

    Repertory Dialler / Name keys The 40 Name keys may be programmed with internal or external numbers for automatic dialling. keys may also be used as Name keys e.g. Tie-lines. What you have to do What happens Depress PROGRAMMABLE OPTIONS 3 REPERTORY/TRUNK KEYS 0 LANGUAGE Depress 3...

  • Page 24: Place Console In Unstaffed Mode

    Place Console in unstaffed mode What you have to do What happens When Console is in idle condition Depress LED on Display shows IDLE CONDITION You can still make calls and receive personal calls in unstaffed mode. Take Console out of unstaffed mode What you have to do What happens Depress...

  • Page 25: Place Console In Night Service

    Place Console in night service What you have to do What happens Unplug handset/head set Console in Night Service. All calls will be routed to Night Station. LED on Screen blanks out Take Console off night service What you have to do What happens Plug in handset/headset After a short delay...

  • Page 26: Night Service Options

    A number of alternative predetermined Night Service groups may have been programmed on your system. Each group is identified by the 1st extension in the group. Consult the Siemens representative for details of the groups. What you have to do What happens...

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