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• Accidents, Acts of God, lightning, water, fire, public
disturbances, improper ventilation, voltage fluctuations or
any cause beyond the control of TCL
• This warranty does not affect the consumers' statutory
rights nor the consumers' rights against the dealer related
to their purchase/ sales agreement.
TCL's 1 Year Limited Warranty will abide by the following
options regarding claims:
1. Repair the TCL product using new or previously used parts
that are equivalent to new in performance and reliability
2. Replace the TCL product with the same model (or with a
product that has similar functionality) formed from new
and/or previously used parts that are equivalent to new in
performance and reliability, also;
a. When a TCL product or part is replaced or provided, any
replacement item becomes the customer's property and
the replaced or refunded item becomes TCL's property
b. TCL will not provide any data transfer service. This is
the customer's responsibility. TCL shall not be liable for
the loss of any saved/stored data in products that are
either repaired or replaced. Customer should maintain a
separate backup copy of the contents of the device's data.
3. Repair or Replacement of any TCL product under the terms
of this warranty does not provide right to extension or
renewal of the warranty period.
4. Warranty repairs are available free of charge at TCL
authorized repair centers for products that comply with
the General Terms and Conditions of this warranty. Shipping
cost of the defective product(s) to TCL authorized repair
center is to be paid by the customer. The customer is
responsible for any damage to the defective product during
shipment to the authorized repair center.
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5. This warranty is not transferrable. This warranty will be the
purchasers' sole and exclusive remedy and neither TCL
nor its service centers shall be liable for any incidental or
consequential damages or breach of any express or implied
warranty of this product.
6. This warranty extends to products purchased and sold
within the United States and Canada. All products sold
in United States will be subject to their respective state
and federal laws. All products purchased in Canada will be
subject to Canadian laws.
Customer Care Contact Information
PRODUCT
SUPPORT
PHONE
TCL USA
855-224-4228
TCL
855-224-4228
Canada
SUPPORT WEBSITE
https://www.tclusa.com/
products/mobile
https://www.tclcanada.
com/ca/products/mobile
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